The contact-??s grandson owns a 2017 Ram 2500. The contact stated that while his grandson was operating the vehicle, the rear brake lights unintendedly remained illuminated. Additionally, while depressing the brake pedal, the braking system malfunctioned and the brake pads failed to release, causing the vehicle to drive at a reduced speed. The vehicle was taken to the local mechanic who diagnosed that the hydraulic control unit (HCU) was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was later towed to the local dealer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 180,000.

- Jasper, GA, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Denton, TX, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Moriches, NY, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Moriches, NY, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mission Viejo, CA, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that a second notice would be mailed when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Navarre, FL, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light remained illuminated, and the vehicle was taken to a local dealer to be diagnosed and the contact was informed that the HECU was faulty and needed to be replaced. The vehicle was repaired; however, the contact stated that the ABS warning light had returned and remained illuminated. The approximate failure mileage was 62,421. VIN tool confirms parts not available.

- Nellis, WV, USA

The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 34,000.

- Ochlocknee, GA, USA

The contact owns a 2017 Ram 2500. The contact stated that upon starting the vehicle, the ABS warning light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was taken to two independent mechanics who informed the contact about the recall. The vehicle was taken to a transmission shop, and the contact was informed that the transmission was working as designed. The contact called the local dealer, who confirmed there was no recall coverage on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 119,000.

- Elkhart, IN, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Newnan, GA, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard due to a lack of brake pressure. The vehicle stopped as expected; however, there was no resistance in the brake pedal. The traction control warning light was illuminated. The vehicle was taken to the dealer, who confirmed that the failure was related to the recall; however, the dealer was unable to perform the recall repair. The manufacturer was made aware of the issue and opened a case. The manufacturer instructed the contact to cease from driving the vehicle and to rent a vehicle until the part to do the recall repair was available. The manufacturer offered to reimburse the contact for the rental once the part became available to facilitate the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

- Rossville, GA, USA

The contact owns a 2017 Ram 2500. The contact stated that while driving at highway speeds, the check engine, traction, and ABS warning lights illuminated. Once the warning lights had appeared, the speedometer, odometer, and cruise control functions failed to operate as needed. The contact also stated that the transmission failed to shift out park(P). The vehicle was taken to an independent mechanic, where a code reader determined that the failure was linked to the ABS control module. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact was provided the same information as the dealer. The failure mileage was 153,777. VIN tool confirms parts not available.

- Vicksburg, MS, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was illuminated, and there was a grinding sound coming from the front and rear wheels as if the brake pedal was depressed. The vehicle was taken to the dealer who diagnosed that the ABS module was failing, and the wheel bearings needed to be replaced. The vehicle was not repaired due to parts not being available. The vehicle was taken to a mechanic who replaced the bearings with an aftermarket part. The failure reoccurred about a month later. The vehicle was returned to the mechanic, who replaced the front bearings a total of two times, the brakes were replaced once, and the front rotors were replaced once, but the failures persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

- Proctor, MN, USA

The contact owns a 2017 Ram 2500. The contact stated while driving at various speeds, there was an abnormal grinding sound while depressing the brake pedal. Additionally, the contact stated that additional force was needed while depressing the brake pedal to slow and stop the vehicle. The contact stated that brake fluid had leaked from the vehicle unto the driveway. The contact stated that the brake fluid warning light was illuminated, with the -??Service Electronic Brake System-?? message displayed. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC) as a probable cause for the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

- Westminster, CO, USA

The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the hydraulic control unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 60,000.

- Sanger, CA, USA

The contact owns a 2017 Ram 2500. The contact stated that while driving on the highway at 55 MPH and attempting to depress the brake pedal, the brake pedal went to the floorboard, and the vehicle failed to respond immediately to the brake pedal being depressed. The contact pumped the brake pedal, and the vehicle began to slow down. The ABS, brake, and traction control warning lights were illuminated. The contact drove the vehicle with caution until parking at the vehicle at the residence. The contact used a scanner to diagnose the vehicle and retrieved codes for the ABS pressure and ABS Pump Motor failure. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included. The local dealer was contacted however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.

- Liberty, MO, USA

The contact owns a 2017 Ram 2500. The contact stated while driving 25-30 MPH and depressing the brake pedal, the brake pedal traveled down to the floorboard, but the vehicle failed to respond as needed, causing the braking distance to become extended. The ABS and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 21,000.

- Scranton, PA, USA

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 60 MPH the contact was cut off by another driver while in traffic and depress the brake pedal and all four wheels locked up. The contact was able to avoid a crash. The vehicle was towed to the residence. The local dealer was contacted and advised the contact that a Service Tech was not available but would be reaching out. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 154,000. VIN tool confirms parts not available.

- Grass Valley, CA, USA

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the speedometer dropped to zero, and the ABS, traction control, and parking brake warning lights illuminated. Additionally, the doors failed to lock, and the brake lights remained illuminated after the vehicle was turned off. The contact needed to manually lock and unlock the doors using the fob key. The vehicle was taken to the dealer, where it was determined that the ABS, hydraulic control unit and hydraulic motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

- Milam, TX, USA

The contact owns a 2017 Ram 2500. The contact stated while driving 45 MPH and depressing the brake pedal, the brake pedal was soft, and the vehicle failed to respond as needed. Several warning lights related to the braking system were illuminated. Additionally, the speedometer became inoperable. The contact drove to the residence. The vehicle was towed to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 44,020.

- Telford, TN, USA