The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Claysburg, PA, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds, the ABS and Traction Control warning lights illuminated and occasionally remained illuminated. The contact stated that whenever the warning lights were illuminated with the cruise control feature activated, the cruise control feature would inadvertently deactivate. The vehicle was taken to a dealer, where it was determined that the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair and filed a complaint. The failure mileage was approximately 60,000.

- St Helena, CA, USA

The contact's son owns a 2018 Ram 2500. While the son was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle eventually slowed down and came to a complete stop. The contact stated that several warning lights were illuminated. The owner had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available for the recall repair. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed Hydraulic Electronic Unit Control. The contact's son was advised to contact the dealer for assistance. The dealer was made aware of the failure. The contact's son was informed that the vehicle was not a pickup. The contact's son was informed that the repair could be performed now if the vehicle was not a pickup. In addition, the contact's son was offered the option to pay out of pocket for the repair and wait to be reimbursed when the remedy became available. The manufacturer was made aware of the failure. The contact's son was informed that the parts were only available for pickup trucks. The contact's son was informed that he could pay out of pocket for the repair and wait for reimbursement. The contact stated that the vehicle had been inoperable since November 2024. The failure mileage was unknown.

- Ludlow, VT, USA

The contact owns a 2018 Ram 2500. Upon purchasing the vehicle, the dealer informed the contact that the HCU needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, causing the cruise control feature to become inoperable. The contact stated that the brakes operated with reduced functionality. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 180,000.

- Sunset Beach, NC, USA

The contact owns a 2018 Ram 2500. The contact located the recall for NHTSA Campaign Number: 24V896000 (Service brakes, Hydraulic). While driving at 55 MPH, another vehicle passed him on double yellow lines, and the anti-lock brakes locked up, and the vehicle slid and crashed into a 2008 Chevrolet. There were no reported injuries, fire, or airbag deployment. A police report was filed. The ABS light and traction control warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was emailed, but there was no response. The failure mileage was approximately 128,000.

- Bismarck, AR, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the ABS and the electronic braking system warning lights were illuminated, and the vehicle made a dinging sound continuously. The contact stated that the failure rendered the cruise control mode inoperable. The vehicle was taken to the dealer, where it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,000.

- Bucyrus, OH, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vehicle was parked and was no longer being driven due to safety concerns.

- Canal Fulton, OH, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while starting or driving, the messages "Service ABS-??, -??Service ESC-??, and -??Traction Control Fault" were displayed for ten seconds with an audible chime. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 13,000.

- Wyandotte, MI, USA

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS warning light illuminated with an audible chime. The dealer was contacted about the ABS warning light and was made aware of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), however, the contact had received the recall letter. The dealer informed the contact that the remedy was not yet available. The contact stated that the ABS warning light was intermittent. The manufacturer was contacted and confirmed that the remedy was not yet available and that another letter would be sent when the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 95,000.

- Palmyra, VA, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at various speeds, the ABS and traction control warning lights illuminated, and a chime sounded. The -??Service ABS-?? message was displayed. The contact stated that during the failure the cruise control was deactivated, and the 4WD option was unavailable. The vehicle was taken to a dealer where it was diagnosed and determined that the failure was associated with a part in the HECU and ABS module which needed to be replaced; however, the part was not available. The vehicle was then taken to an independent mechanic where it was diagnosed and the failure was associated with parts in the HECU and ABS module however, the parts were on back order. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

- Daphne, AL, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Traction Control warning lights were illuminated. While attempting to use the cruise control, the system failed to activate. The dealer was contacted. The manufacturer was made aware of the issues and confirmed that the remedy was not yet available. The failure mileage was approximately 118,000.

- Bishopville, MD, USA

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds and hauling an RV, the trailer brakes intermittently became inoperable. The message "Trailer Brakes Disconnected - Check Trailer Wiring" was displayed. The contact replaced the trailer wiring; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU had failed, and the failure was related to the trailer brakes' failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the recall remedy was available. However, the dealer sent a document to the contact that stated that the part for the model year of the vehicle was not yet available. The failure mileage was approximately 82,000.

- Cataula, GA, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.

- Armada, MI, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was illuminated. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

- Pataskala, OH, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the message "ABS Brake System" displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

- Novi, MI, USA

See attached document for complaint.

- Cincinatti, OH, USA

The contact owns a 2018 Ram 2500. The contact stated that several unknown warning lights were illuminated. While driving approximately 55-60 MPH, the brake pedal was depressed, and the vehicle went into a full spin. The contact stated that the ABS was not functioning properly. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. After calling again, there was a message that the office was closed. The failure mileage was approximately 62,000.

- Vallejo, CA, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS failure warning light intermittently flashed on the instrument panel, causing the cruise control feature to become disabled. The vehicle was taken to the dealer, and the brakes were replaced; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000.

- Urbanna, VA, USA

The contact owns a 2018 Ram 2500. The contact stated that the vehicle made an abnormal grinding and metallic sound upon depression of the brake pedal. There was no warning light illuminated. The contact stated that the brake rotors, the brake calipers, and the brake shoes had been replaced twice as a result of the persistent failure. The contact recently received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the failure and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the issue. The failure mileage was approximately 80,000.

- Maryland, NY, USA

The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was parked and turned off, the vehicle unintendedly shifted out of park(P) while the key was not in the ignition switch. There was no warning light illuminated. The contact stated that the parking brake was engaged to prevent the vehicle from rolling away. Additionally, the contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the recall remedy parts were not yet available. The dealer was contacted and confirmed that the recall remedy parts were not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure related to the recall. The approximate failure mileage was 84,000.

- O Fallon, IL, USA