Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.

- Ekron, KY, USA

On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.

- Wichita, KS, USA

The truck recently started displaying "Service Antilock Brake System" periodically on the information panel. Sometimes it comes on periodically while driving, sometimes only once, sometimes every minute or so and sometimes does not come on at all. We have not had this inspected but looking online appears to be a common problem in these trucks that should be considered a recall. Truck only has 50K miles when this started but this appears to start as soon as 3K miles on some other trucks. This should be a recall as the ABS system is a safety feature that should not be malfunctioning. A second issue that started shortly before this one is the steering wheel shakes when making turns and going over bumps. The truck was serviced for the drag link recall and this started shortly after that and is getting worse with time. Not sure if related to the ABS problem since they started pretty close together or if this is related to the 4WD as it shakes when turning similar to when the 4WD is selected but in this case it is not. This is also a safety issue as you could lose steering.

- Bolingbrook, IL, USA

We were involved in a single car crash, it-??s been over a month and it-??s still under investigation. The steering link was still intact. Is there another reason that would have caused us to loose control of the steering and crash?

- Mariposa , CA, USA

Steering dang link, steering gear box has my steering throwing me all over the road. It's getting bad to almost causing wrecks and suspension is very bad. This has been getting really bad to the point of calling a lawyer

- Granbury, TX, USA

My husband was driving a "gsa work truck" when the steering linkage apparently broke. After running the vin, it shows there is a unrepaired recall. After someone contacted management in regards to the unrepaired recall, an employee named kirt flowers claims that the recall was fixed, but the dealership failed to put it in the system. (Highly unlikely!) Even if that was true, the "repair" failed. Either way, someone could have been killed!

- Baltimore, MD, USA

Regarding the Safety Recall V06 / NHTSA 19V-021 Drag Link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! And NOT a weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!

- Sunset, LA, USA

Drag link even welded on is throwing my steering off bad. It-??s not safe and they should just put an aftermarket or better drag link on.

- Columbia , IL, USA

Truck slides after being parked. It has slid anywhere from 1 foot while I stood there watching. To several feet where I had to jump back into the truck to stop it. And over 14 one night from the time I parked to when I came out the next morning. Does not fully accelerate thru a turn.,tough to turns sometimes. In same turns

- Colorado Springs, CO, USA

The drag link on about 795,000 of the above vehicles may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.

- Stockton, CA, USA

I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In March of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per Chrysler and this was not disclosed up front. Main problem I had to threaten to sue in order to get money back to get tires with the correct class rating as I could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the D truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have Dodge redo this work and now they refuse to do it and want me to go for a week without my truck which I can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but I have no choice as I have nothing else to drive for work. In short the steering is very lose and if this D link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what Chrysler and Dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and I have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports.

- Willow Spring, NC, USA

The contact owns a 2018 Ram 2500. The contact stated that the vehicle independently drifted to the right without warning, while driving at various speeds. The contact had the vehicle serviced twice by an independent mechanic for the failure however, the failure persisted. The contact then received notification of NHTSA campaign number: 19V021000 (steering). The vehicle was repaired under recall by daytona Dodge Chrysler Jeep Ram & Fiat (1450 N tomoka farms rd suite a, daytona beach, fl 32124). Soon after the repair, the failure recurred. The dealer was contacted and informed of the failure. The contact was informed that he had to pay a diagnostic fee out of pocket before the vehicle could be repaired. The contact declined the offer and took the vehicle to an independent mechanic where they informed him that the welding to the sleeve on the drag link had loosened. The vehicle remained in the possession of the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000.

- Port Orange, FL, USA

The contact owns a 2018 Ram 2500. The contact stated that after a wheel alignment was performed on the vehicle, the steering wheel would independently veer to the left while driving at various speeds, without warning. The contact had taken the vehicle to cerritos Dodge Chrysler Jeep Ram (18803 studebaker rd, cerritos, ca 90703) where he was informed that a jam-link on the steering nut had loosened. The nut was tightened and another wheel alignment was performed. The contact then took the vehicle to an independent mechanic who informed him that both jam links had loosened and both were tightened. The steering failure persisted and the vehicle was taken to los angeles Chrysler Dodge Jeep Ram (2025 S figueroa St, los angeles, ca 90007) where he was then informed of NHTSA campaign number: 19V021000 (steering) which was linked to the failure. The contact stated that previous records showed that an inspection was performed prior and no failure was found therefore, the recall was removed from the vehicle. The dealer informed the contact that they would contact the manufacturer for guidance on how to proceed. The vehicle was not yet repaired. The failure mileage was approximately 15,500.

- Los Angeles, CA, USA

Apparently Ram welded the jam nuts to the adjuster sleeve on my new 2018 Ram 2500 hd prior to me taking delivery of the vehicle last year. After installing new tires, I attempted to have my truck aligned but was told by my mechanic that he was not willing to align the truck due to the welds on the drag link assembly. I was forced to purchased an updated drag link assembly from Ram to allow my truck to be aligned, but my reimbursement request to fca has been denied because they feel the welds were sufficient to repair the defect outlined in their V06 recall. The safety of my family shouldn't rest on two booger welds that were not performed by a certified welder and fca should be liable for the cost of the proper replacement parts.

- Southampton, NJ, USA

The contact owns a 2018 Ram 2500. The contact stated that the vehicle was included in NHTSA campaign number: 19V021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning Dodge Chrysler Jeep Ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000.

- Apple Valley, CA, USA

I am having issues with my drag link loosening while driving. A recall was issued however the solution to mitigate this is welding the jam nuts. This does not allow me to realign the truck properly. I have attempted to contact fca dozens of times and have promised a case manager would call me back to rectify this but they have failed to reach out. This has been ongoing for two months now and poses a serious safety risk to my vehicle and my family.

- Simi Valley, CA, USA

Truck loses power steering completely while driving making it 10X harder to maneuver the vehicle making tight turns very difficult. Lack of braking power. Truck has a very evident aeration noise every time steering wheel is turned at any time. Trucks power steering fluid has fallen below minimum three times in the vehicles life. Truck is at 27,000 miles. Issue began around 15,000 miles. Bubbles in power steering reservoir. Power steering pump smells like it's burning up. Power steering pump and hydro boost are failing and has airflow passing through a system that constantly needs to be lubricated by power steering fluid. Pump and hydroboost will fail prematurely before their life expectancies. I have brought my vehicle into three different dealerships, twice at rockwall Dodge, twice as dallas Dodge, once at huffines Dodge. Dealerships claim nothing is wrong with vehicle, the power steering pump on this particular model is more audible than others, also there is supposed to be some air created in power steering system. Dealership service advisor stated, 'for all I know, you could be syphoning the fluid out of the reservoir and claiming it's low' each dealership said nothing was wrong, but has failed to explain to me where my fluid is going, why I'm losing braking power, having complete loss of power steering, or why my truck is very audibly making an aeration noise. Vehicle has been out of service for 15 plus days. Dealerships only look to see physical leaks, see nothing, and say it's fine and send me out the door. I've been through the lemon law process. Fca won the case and ncds denied buyback. I will attach a picture of ncds's statement on why the denial was made. Direct statement from [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rowlett, TX, USA

The steering wheel is not adjustable when performing alignment, due to recall fix under V06/NHTSA 19V-021. Steering wheel off center. Time wheel create uneven wear in tires and or over correcting in steering.

- Fullerton, CA, USA

The drag link recall is to weld the drag link thus making it unusable to get a front end alignment and also changing properties of the metal by welding it and possibly making it week and prone to a failure.

- Brunswick, OH, USA

This recall allowed the manufacturer to weld an adjustable component rendering it non-adjustable. This steering link should have been replaced, not compromised. Future alignment adjustments may not be made without possible damage from removing the welds which will likely cause damage and weaken the components.

- Hamburg, NJ, USA