The contact owns a 2018 Ram 2500. The contact stated that the vehicle was included in NHTSA campaign number: 19V021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning Dodge Chrysler Jeep Ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000.

- Apple Valley, CA, USA

I am having issues with my drag link loosening while driving. A recall was issued however the solution to mitigate this is welding the jam nuts. This does not allow me to realign the truck properly. I have attempted to contact fca dozens of times and have promised a case manager would call me back to rectify this but they have failed to reach out. This has been ongoing for two months now and poses a serious safety risk to my vehicle and my family.

- Simi Valley, CA, USA

Truck loses power steering completely while driving making it 10X harder to maneuver the vehicle making tight turns very difficult. Lack of braking power. Truck has a very evident aeration noise every time steering wheel is turned at any time. Trucks power steering fluid has fallen below minimum three times in the vehicles life. Truck is at 27,000 miles. Issue began around 15,000 miles. Bubbles in power steering reservoir. Power steering pump smells like it's burning up. Power steering pump and hydro boost are failing and has airflow passing through a system that constantly needs to be lubricated by power steering fluid. Pump and hydroboost will fail prematurely before their life expectancies. I have brought my vehicle into three different dealerships, twice at rockwall Dodge, twice as dallas Dodge, once at huffines Dodge. Dealerships claim nothing is wrong with vehicle, the power steering pump on this particular model is more audible than others, also there is supposed to be some air created in power steering system. Dealership service advisor stated, 'for all I know, you could be syphoning the fluid out of the reservoir and claiming it's low' each dealership said nothing was wrong, but has failed to explain to me where my fluid is going, why I'm losing braking power, having complete loss of power steering, or why my truck is very audibly making an aeration noise. Vehicle has been out of service for 15 plus days. Dealerships only look to see physical leaks, see nothing, and say it's fine and send me out the door. I've been through the lemon law process. Fca won the case and ncds denied buyback. I will attach a picture of ncds's statement on why the denial was made. Direct statement from [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rowlett, TX, USA

The steering wheel is not adjustable when performing alignment, due to recall fix under V06/NHTSA 19V-021. Steering wheel off center. Time wheel create uneven wear in tires and or over correcting in steering.

- Fullerton, CA, USA

The drag link recall is to weld the drag link thus making it unusable to get a front end alignment and also changing properties of the metal by welding it and possibly making it week and prone to a failure.

- Brunswick, OH, USA

This recall allowed the manufacturer to weld an adjustable component rendering it non-adjustable. This steering link should have been replaced, not compromised. Future alignment adjustments may not be made without possible damage from removing the welds which will likely cause damage and weaken the components.

- Hamburg, NJ, USA

Fca completed a sub-par repair on a defect related to their recall notice V06. This 'repair' was completed on my new 2018 Ram 2500 power wagon prior to me taking delivery of the vehicle (I am the 1st owner). The 'repair' relegates what is designed and required to be an adjustable steering drag link into a fixed, non-adjustable component by welding the jam nuts to the adjusting sleeve. By doing so, future steering alignments will require additional time and expense to the customer because fca wants to save a few dollars instead of properly repairing the vehicle as part of the V06 recall campaign. Fca redesigned this component for the 2019+ models and the newly designed component is fully compatible with prior model years. I have purchased the redesigned component at my own expense because I do not feel safe with an adjustable part that was welded by a non-certified welder and wasn't designed to be welded. The materials are dissimilar and any weld will be subject to failure unless careful consideration was given to the amperage and filler material being used to complete the weld.

- Southampton, NJ, USA

Dodge welded lock nut on steering suspension welder was not certified. Asking for new updated tyroid steering piece for proper fix

- Elk Grove, CA, USA

The contact owns a 2018 Ram 2500. The contact took the vehicle to H and M motor company (373 E 3rd St, weston, wv 26452, 304-269-5727) for routine maintenance. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 19V021000 (steering) and performed the recall repair. After the recall repair was performed, the contact took the vehicle to an independent mechanic to have the tires replaced and for an alignment. The mechanic informed him that due to the welding that was performed during the recall repair, they were unable to perform an alignment. The same dealer was contacted and informed him that the work they performed on the vehicle was approved by the manufacturer. The manufacturer was notified and the contact requested that they pay for the alignment due to the work performed on the vehicle. The manufacturer denied the request and provided case number: 64758281. The vehicle had not been repaired. The contact had not experienced a failure.

- Weston, WV, USA

The contact owns a 2018 Ram 2500. The contact stated that the vehicle was repaired per NHTSA campaign number: 19V021000 (steering) by South pointe Chrysler Jeep Dodge Ram (located at 9240 S memorial dr, tulsa, ok 74133, (918) 584-1481). After the repair, the contact stated that the steering wheel was not aligned and the vehicle hesitated. Within a week, the vehicle was taken back to the dealer, but the failures could not be duplicated. After multiple visits, the dealer diagnosed the vehicle with needing an alignment and that the steering wheel needed to be re-welded. The vehicle was not repaired. The contact left a voicemail message with the manufacturer. The failure mileage was 7,000.

- Broken Arrow, OK, USA

The contact owns a 2018 Ram 2500. The contact received a recall notice for NHTSA campaign number: 19V021000 (steering). The manufacturer was contacted and stated that the remedy was not the proper repair because it would prevent the vehicle from having a wheel alignment. The contact stated that the proper repair would be to have two jam nuts placed on each side, which should prevent the sleeve from turning. The dealer was not contacted. The vehicle was not repaired. The contact had not experienced a failure.

- Topsham, ME, USA

2018 Dodge Ram. Consumer writes in regards to drag link safety recall. The consumer stated the drag link repair was performed but, the fialure recurred.

- Cornucopia, WI, USA

I have the very same issue that has been previously expressed on May 20th, 2019. I had my service done on the May 20th, only to be told about the 'spot weld' when I picked up the truck, after the repair was done. I too agree with this description the frustrations, issues and concerns. This is not an acceptable fix, especially of a new vehicle. I recently recurved a recall (V06) on my new Ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.

- Bentonville, AR, USA

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA campaign number: 19V021000 (steering). The contact stated that hill-kelly Dodge Chrysler Jeep Ram (located at 6171 pensacola blvd, pensacola, fl 32505, (850) 972-2050) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Upon further investigation, the contact believed that the recall remedy would prevent proper alignment. The contact had not experienced a failure. Parts distribution disconnect.

- Golf Breeze, FL, USA

I recently recurved a recall (V06) on my new Ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.

- Cedar City, UT, USA

Ram issued a recall to weld the adjustment nut on the drag link. This is not the proper way to fix the problem. My truck has been to two different dealers and welded three times. The problem is still not fixed.

- Castle Rock, CO, USA

The fca has issued a V06 recall for the drag link on my vehicle. As stated in the recall, the outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. I checked my truck and one jam nut was loose. According to the recall, if the torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be replaced. I then called my dealer and he confirmed that they could not weld it. Unfortunately, he also stated that no replacement parts were currently available. So where does that leave me? I emailed the fca CEO and eventually was told that I needed to drive the truck to the dealer for inspection. I was appalled that I was suppose to drive the truck with a loose drag link and that they couldn't do anything else to help me until I did so. I even sent them pictures of the loose drag link, yet they will take no action. I do not want to put my life, or the lives of family members at risk to drive the truck in to be told the same thing I was over the phone. Some people have posted online that they have been reimbursed for an aftermarket drag link or the dealer has replaced the drag link with a newer version. I'm hoping to have one or the other done.

- Yakima, WA, USA

The recent Ram 2500 recall number V06/NHTSA recall number 19V-021 remedy/repair, has me very, very, very upset as a consumer. If I may be so bold, the engineer(s) that devised the repair method for those trucks effected, really didn't think things through from a consumer perspective. The welding of the jam nuts on the left/right drag links, means that part of the overall steering geometry adjustments, has been minimized as it applies to toe and steering wheel alignment adjustments. The repair is a cheap, jury rigged temporary repair that clearly is a costs savings measure. Every customer that has had this repair, will require the purchase of a new set of drag links in the future. My vehicle (2018 Ram 2500 power wagon) is built for extreme off-roading, and I can guarantee you and Dodge/Fiat/Ram that I need the ability to make adjustments' this is an unexpected act on the behalf of Fiat' I really do want an answer back about how this is going to be addressed' my answer is simple; make sure the current inventory of replacement drag links, do not have the same sub-standard build as the current links, and' rather that weld the jam nuts, just replace the drag links with updated ones'

- Pensacola, FL, USA

I was recently notified of safety recall V06 / NHTSA 19V-021 drag link for my 2018 Ram 2500. I'm writing to complain about the proposed repair: "...the (jam) nuts will be welded to the adjuster sleeve." This solution appears to simply mask the problem of the adjuster sleeve's threads being stripped out and the drag link becoming separated from the vehicle's steering controls, and quite possibly without warning. As the subject component is related to maneuvering large vehicles that often carry or pull large loads, and thus vital for public safety, I feel strongly that Fiat Chrysler automobiles should provide a much higher quality solution to this issue. Further, this component is designed to be an adjustable component, adjustments would no longer be possible after the nut(s) is welded to the adjuster sleeve; this is not acceptable as the nut/part would have to be cut off with a grinder or metal saw (which would damage these parts) the next time the steering needs to be adjusted. Ultimately, I am very disappointed in the proposed "repair" as there are known alternatives that would properly correct this issue.

- Sachse, TX, USA

The fca recall V06 concerning drag link separation prescribes a spot weld repair that I feel will eventually fail because of future alignment service. Spot welding the jam nuts to the adjuster sleeve works only until the nut and adjustment sleeve are separated when the vehicle is in for a future alignment. I called Dodge with this concern, and they put me in contact with the local dealer who said if the adjuster needed to be moved with future alignments they would grind the weld off, make the adjustment, then weld the nuts back to the adjustment sleeve. This will work if the owner uses only the Dodge dealer for alignment. Many alignments are done at tire stores, and a variety of other service facilities who will not know about this repair. The weld might break when the technician counter wrenches the jam nut and adjustment sleeve, or grinds it off to align the truck. With out knowing about this recall the tech might make adjustments and turn the jam nut back on the sleeve; returning the truck to it's pre recall condition. This is not a complaint about the dealer, or fca. I'm concerned that most owners will be unaware that after a common alignment the V06 recall might need to be redone. My vehicle has been spot welded and the recall is done.

- Sioux Falls, SD, USA