10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 5,621 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Major water leak under passenger dash. Turned and can hear water sloshing then it all dumps out on the floor while driving. Front carpet and mats are soaked. Rear windows also leak above both seats, visible water damage to the headliner.
- Keller, TX, USA
I have been put off by RAM for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, Greenville Tx Dodge RAM, [XXX] @ [XXX] tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since Dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 months. Recall ZB8/22V-904 Tailgate latch alignment Recall Y78/21V-880 High Pressure Fuel pump Recall W24/20V-207 Bed Step (Safety) Manufactures should be required/held accountable for completing recalls in a timely manner. Continuing to hear: Parts shortage, Labor shortage, only allowed to do 2 per week, etc........is getting old. The first time I took it in for the bed step recall was 5/21/21 to I-20 Dodge Ram in Canton Tx INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Fruitvale, TX, USA
Smoke emanated from the engine bay shortly after starting the vehicle first thing in the morning. The temperature outside was less 40*. Shortly after seeing smoke, the engine bay was engulfed in flames, centered on the hood, near the windshield. Newer vehicles have fire risk recalls regarding the intake-grid heater shorting out, but not the 2019 model. The grid heater would have been on due to the temperature. Please see the reports from the Police and Fire Department attached. The truck was totaled.
- Peoria, IL, USA
The dealer is taking forever to perform this recall, States I am on a list. it will take 2 years to get my truck in to get fixed. And chrysler will not reimburse for replacement if done outside dealer.
- Montgomery, TX, USA
UNKNOWN. Truck will not start. Clicks, all warning lights come on, clicks, and nothing. Recall not performed as dealership states if they do the recall it will cause a complete engine failure.
- Simpsonville, SC, USA
I was driving home from the market and the truck slowed down to 16 mph. I could not go any faster. I pulled over to the middle of the street and turned the truck off for a minute. I then restarted it and attempted to drive it somewhere safe. The truck finally came to a stop right before an intersection. I had to get out because cars were coming fast. I was afraid someone was going to hit me. I called AAA right away. They told me the tow truck was on the way and that they would send the police. The police never showed up. The tow truck got there in about 15 minutes. The only information i have is the fuel system has a error code of P0087 and reads Fuelrail system pressure-too low. Check engine light is on, It did say something about the fuel system and the truck will not start. No one has looked at the truck yet. I will be calling the dealer this coming week to see about getting it checked out and having recall issues taken care of.
- Chino, CA, USA
2019 Dodge Ram. Consumer writes in regard to NHTSA safety recall 21V-880. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer was informed the parts were unavailable.
- Chino Valley, AZ, USA
Living in warmer climate area such as Central Valley in California the A/C does not blow cold enough to cool the cabin of the truck. My other vehicles I own all blow in the low to mid 30-??s. The ram can-??t get below 50 degrees which is very concerning when the outside temperature is 110+.
- Clovis, CA, USA
The tailgate has issues closing and the supports meaning the wire that supports the tailgates when it is deployed one will have tension on it and the other is loose. The tailgate support cables are the same length. I think it has to do with the bed being worked. I have reported it to Huffines dodge dealer and they said there is no fix. The tale gate has opened when in use due to the latch / tail gate not closing correctly because of the out of square bed.
- Lewisville, TX, USA
Def system fails in cold weather and a result is the trucks speed is reduced to 5mph this cant be safe driving down a busy interstate.
- Shelby, NE, USA
The A/C in this vehicle is inadequate at best. If the vehicle is sun soaked on a hot day, the A/C struggles to cool the vehicle cabin, even after 40+ minute drive. The fan stays on high and never gets the cabin to the set temperature, or even close. On these days, I routinely sweat through my shirt before the cabin gets anywhere close to cool, and this is unacceptable on an 80K vehicle. The A/C in this vehicle is much worse than in the 2016 Ram I previously had. This vehicle has the dual zone climate control and is generally set to 62 or 64*, which is never met. The center driver's side vent temp settles right at 55* where the passenger side will settle on 47*. why is there such a significant difference between vent temperature and why doesn't it get to the low 40's like every other modern vehicle I have been in? with the poor cooling, the fan constantly runs at high speeds in an attempt to keep up with the cooling requirement, and in return causes excess driver fatigue. In addition, the vehicle is run for longer periods of time in an attempt to keep the cabin cool, contributing to poorer fuel economy, more wear and tear, and increased emissions. None of these are good. I routinely go out of my way when needing to Transport young kids that are still in car seats. If I am not able to be comfortable in a reasonable time frame, I feel there is an increased safety risk to them since they are in large bulky car seats, in a poorly cooling vehicle cab. Please look into the poor performance of this A/C system. It is by far the worst performing A/C system of any modern vehicle I have been in. Based on the research I have done, I am not the only one who feels the A/C is extremely poor. However, over winter, the heater has worked very well.
- Paris, KY, USA
Our tailgate has opened on its own 4 times while we were driving since we have owned the vehicle. It also has shown a notification on the dash that the tailgate is open, but when checked it is closed. I have a video of this, but I don't know if I can upload it. We bought the vehicle in late 2019 and the first event was in March 2020, and it caused scratches on the plastic top part of the tailgate, as it hit the tongue jack of our camper. The first time, we thought maybe we hadn't closed it hard enough, so we have always made a point to make sure it was shut tight. The second time was on March 14, 2020. The third time was June 20, 2020 and it caused damage to our tailgate. We were in a parking lot making a turn and the tailgate opened, hitting the propane tank of our tow behind camper. It dented the tailgate and damaged the propane tank. I happened again on July 18, 2020. It opens on its own, and it is intermittent. I know that it happened once when we were turning and driving under 10 mph, because that is when/why the body damage happened. This creates an extremely unsafe condition as well because something could fall from our truck bed if the tailgate opens while we are driving on a highway, possibly killing someone or causing an accident. We have reported it to Chrysler twice (most recent case number 76765917). We have taken it in twice to the dealer after it happened (most recently on 7/22/2020). And they cannot replicate it so nothing has been done. Chrysler advised me to contact corporate via letter.
- New Port Richey, FL, USA
Well driving down the inner state at 65 miles an hour a frame snapped and the drive train and axel fell out truck veered to the left in consequently I hit the guard rail this happened and a dry flat straight interstate I -20I mile marker number 4 in North augusta South Carolina the mechanic that towed the truck said this happened due to a manufacturer's defect the truck only had 6000 miles on it. The consumer stated that the vehicle is under inspection by the manufacturer. The consumer provided photos.
- San Marcos, TX, USA
Both cruise control and adaptive cruise control fail to maintain a constant speed over flat/level roadways. When cruise control or adaptive cruise control are engaged the vehicle constantly decelerates and accelerates to maintain speed. Vehicle HVAC system is inadequate, blows cool, not cold, blows cooler from passenger side vent impacting operator comfort and increasing fatigue. Additionally, it blows cool air through the defrost panel when it is not needed causing the windshield to fog up.
- Lutz, FL, USA
Going over bumps on road around 25-40 mph something in back. Sounds like it's coming from rear seats making a banging noise. Some believe it's the cab mounts. Too short or short bolt or something.
- Shelton, CT, USA
Ac is inadequate, blows cool and not cold
- Lutz, FL, USA
While in motion on highways and city streets, the uconnect 4C nav system will freeze, reboot or malfunction preventing control of the stereo volume (cannot turn down or off), prevent management of towing settings, disables controls for seat and steering wheel heating (cannot turn off or change preferences), obstructs bluetooth call management, disrupts vehicle navigation systems and blocks climate control management. It also visually distracts the driver by repeated flashing a large screen on and off with no ability to turn off or disable it and creates an inhospitable environment for safe driving. Here is a video that shows this behavior: Https://www.dropbox.com/S/mqliwexmqqmcsvf/img_4208.mov?dl=0
- Truckee, CA, USA
Uconnect 12" screen repeatedly restarts without notice. Vehicle navigation, climate control. Backup camera, 360 degree camera, bluetooth phone and seat controls are all tied into the uconnect system.
- Kountze, TX, USA
- Lathrop, CA, USA