On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone.? We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information.? Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lakeland, FL, USA

I filled a complaint on the HCU (brakes) on my 2018 Ram 3500 with NHTSA. FCA took forever to finally recall. By then i had already found a new RAM factorty OEM HCU from a RAM DEALER THAT ALSO SELLS ON EBAY, and installed myself. After getting the recall notice in the mail i contacted RAM as the part was already replaced to get reimbursed for same. I sent them the failure code from original incident, picture of the active light on my truck, ebay receipt from ebay with visa payment, and tracking showing it shipped to me. RAM Customer service replied the claim was denied because i showed no install. My email to them clearly stated i installed myself and have been in mechanical maintenance my entire carrer and was one of the first ASE Certified Mechanics in the 1980's. I believe they are not honoring the recall on my vehicle forced on them by NHTSA (thank you from all the RAM owners that they didnt care about) and i should be reimbursed for my cost and labor to install the known recalled failed part. When i tried to reply to the denial email they had already shut down the link. Im sure im not the only one with this problem. Thank you in advance.

- Dunnellon , FL, USA

On or about [XXX] my Ram 3500 showed a check engine light indicating to service the HCU/ABS system. After researching this I discovered there was a problem with the HCU/ABS in the Ram 3500. At the time there was no recall for the part. I found the part and replaced the part. On or about 1/25 I received a recall notice from the manufacturer. I proceeded to their website and submitted the required documents for reimbursement. I was promptly denied reimbursement: "Dear Mr. [XXX], Good day! We understand that this was not the decision that you were hoping for, and we apologize for that, but that is the decision of the company based on the information provided. There is no installation cited and it is not eligible for reimbursement. We look forward to the chance to assist you in the future, and we thank you for being a Ram customer. Regards, Therie Ram Customer Care " I called and talked to several representatives, however, they still will not reimburse for the part. I explained to the representative that I did the work myself and indicated this on the reimbursement form (did the work myself was a selection). I explained this repair was a safety issue, dealers were charging $1500-$2000 to do the repair, and the time of this issue the replacement part was on a nationwide shortage. The dealer could give me no timeframe on when they could secure the part. Due to these reasons I kept looking until I finally found the part and did the repair myself. I provided proof of purchase from the dealer, credit card statement showing payment and offered to take a picture of the old part and installed part side by side as I still have the old part. They still denied reimbursement. Is there anything you can do? It doesn't seem fair that the manufacturer of a defective part gets to make the rules for reimbursement and can deny any disputes the consumer has with their decisions. It seems the NHTSA should have a say in this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Wadsworth, OH, USA

Constant service electronic braking system and service ABS warning lights, loss of all traction control. It started as a intermittent loss of of these systems and now it is a total loss. There is nothing I can do to make it go away or function correctly. I took it to the dealer to talk about the recall and asked if I could go ahead and pay to have the replacement parts installed and they told me everything was unavailable. This problem has been going on for over two months. It is unsafe, now I don't have any ABS or traction control in the middle of the winter, this is the worst possible time this could happen. How can there not be a alternative solution? Someone is going to crash and get killed.

- Stockton, IA, USA

I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.

- Eugene, OR, USA

Brakes went out and steering which caused loss of control of vehicle.

- Greenwood , SC, USA

Service Antilock Braking System due to faulty HCU

- Oneonta, AL, USA

Audible alarm, warning lights on dash. Come on and off. No cruise control available.

- Pewaukee, WI, USA

2018 Ram diesel 3500. 36,000 miles ABS and Traction Control lights illuminated on dash. Cru8ise control does not work. Dealer told me the HCU (hydraulic control unit) is defective, and thee are no parts available to repair it. I am leaving Indiana for Florida on 18 Jan 2025. That means a 1,000 mile trip one direction pulling a boat - without cruise control or antilock brakes. What can be done?

- Seymour, IN, USA

HI, My 2018 RAM 3500, had had a Anti-lock brake control module light on and off about a hundred times a day for the past year, I just spoke to the Ram Service manager at Leith Ram in Wendel NC and she told me that Ram has no fix for this part, and it has been on backorder for over 2.5 years, you can have total brake failure with this part being defective, how has the NTSB not stepped in and put some pressure on them to get this fixed, there are hundreds of thousands of trucks out there with this problem. Why is it being allowed to continue for years and years without a solution??

- Franklinton , NC, USA

Continually gets abs stability error. Unit has been replaced once less than year ago. Comes on if vehicle sits or hits a bump. Lose of abs cruise and continual dinging.

- Mechanicsville , VA, USA

The service electronic braking system and service abs system continues to ding and pop up on screen. Cruise control will not work either.

- Somerville, TN, USA

ABS & Traction Light and ding ding, then go away for a while then it all comes back. Truck is out of warranty, so any cost is mine. They want you to pay for diagnostic even there is a code. Quoted cost was around $800 to $1000. The first time this happened the code said to replace the 4wd shift motor. Done that problem went away for awhile then came back. I am retired and these cost don't fit in real good. We purchased the truck new. I have read that this problem is not new, just ongoing. When this is happening the 4wd and cruse doesn't work or shuts off. It appears that RAM isn't going to do anything until people start getting killed. Then are forced to fix it.

- Imperial, MO, USA

ABS C0020 pump motor control...only have 54000 miles on this truck..

- Dry Branch, GA, USA

ABS-Hydraulic Control Unit failure, pump motor control electrical failure. Confirmed/ Diagnosed by dealer. Messages on dash info screen: "service electronic braking system", "ABS failure", warning lights : Traction Control and ABS failure. Safety risk when warning message appears: ABS, Traction Control and Cruise Control are non- functional.

- Olalla, WA, USA

I had to have my ABS module replaced because ABS fault on my dash lit up. A few months later the ABS fault light is back on. The parts they put on is junk. I cant keep paying the ridiculous price of this repair when it doesn't fix the issue. Reading thru the forums it has been a issue for many many years. I cant use my cruse control when this alarm goes off and I would like for my ABS to work the way it was intended for.

- Bethany, MO, USA

I was driving my truck when the Service Electronic Braking System warning came on. Then the service the Anti-lock Brake System warning came on. Both warnings were flashing on and off. I took the truck into my mechanic which is an independent service center, American Muffler, in Burlington WI, on 10/23/24. I was told that the truck needed an ABS module and the Hydraulic Control Unit, but the mechanic was having problems getting the ABS module from the dealer, Miller Motors, in Burlington. I was told that Miller Motors needed authorization to sell the part, and it was pending. American Motors continued to call Miller Motors for updates and was told it was still pending. I finally picked up my truck on 11/04/24, without it being fixed. I drove the truck to my hunting land (about 120 miles), on [XXX]. The warnings continued to flash on and off periodically, on the trip. I stopped at Petersen Dodge, in Waupaca WI, to see if I could buy the ABS module there. Petersen Dodge didn't have one in stock but located one at a dealer in Janesville WI. I put money down at Petersen Dodge for the part and the part was going to be shipped to Petersen Dodge, where I was to pick it up. I was called the next morning and told by Petersen Dodge that the Janesville dealer cancelled the order. On 11/09/24, I tried to find the ABS module at Mopar.com National estore. They routed me to the Janesville dealer where it showed one in stock. I purchased that one online. On 11/11/24, I received an email from Mopar.com asking me for my VIN. I responded with the VIN. On 11/12/24, I received an email and phone call from Mopar.com stating that they were cancelling the order. On 11/15/24, I drove back home. The ABS indicator light and the Traction Control light were on the whole trip. I'm not sure if the truck is safe to drive this way, but I can't find anyone to sell the ABS module. I attached receipts and emails of me trying to buy the ABS module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Waterford, WI, USA

My 2018 Ram 35000 with only 33,000 miles has recently been providing numerous ABS and Electronic Braking System warning lights. They are intermittently and can sound several times continually or they can go for several miles with no alarms. It appears that this is a well known issue with Ram trucks that I believe the manufacture should repair as it is a safety concern.

- Park Falls, WI, USA

ABS warning light came on, and stay on, parking sensors shut off, electronic braking system failed, brakes locked up, vehicle is unsafe and undrive able as brakes and abs system aren-??t functioning safely.

- Winnipeg , ND, USA

ABS warning light & Traction control warning lights coming on and off intermittently. Found problem to be a bad HCU assembly. There seems to be a reliability problem with this brake HCU assembly. Other Ram trucks have a recall for this same problem & this is the second time this HCU module has failed on my truck. The first failure was in March of 2022 when the truck had 46002 miles. The unit was replaced at that time and Chrysler paid for the replacement. This latest failure was the same HCU module and it failed in October of 2024 when the truck had 76563 miles.

- Powell, TN, USA