Transmission belt broke while driving resulting in a catastrophic failure.

- Phoenix, AZ, USA

Yes, inspect it. Bought 2019 Subaru Ascent from Carvana, March of 2022. 5 months later, the transmission started to low screech and hard shift. I took it to Osteen Subaru dealership. They test drove it, then reprogrammed transmission. Same day while leaving their parking lot, hard shifted and slighty screeched yet again, reprogrammed again. On my way home that day, did it again, problem persisted. Called and told them, asked them about replacing transmission, was told I had to go on waiting list because recall was released yet. Started getting even worse by November 2022. They ended up keeping it for 2 and a half months. Got it back in January 2023. Was told the problem was torque converter lockout. Subaru Company began to have recalls on their CVT Transmission & still refused mine. My VIN # was/and is included in the lawsuit for the extended warranty, & I was still under the manufactures warranty for Drivetrain when this first happened. The last I took it to the dealer I went to a dealer and hr away, was told they wont touch. Subaru of America told me they won't fix either because was out of warranty @100467miles. I explained I went to the dealership several times under 100k miles as it states my mileage on the Service invoices she was looking at on her screen. I have papers being in their shop still under man. warranty. They still refuse. My car is part of the lawsuit about transmission & still won't fix their recalled transmission. This vehicle has been to dealer 4 times since built with this same issue and not fixed. The service manager at dealership named Joe, told me the screeching is normal. It was not doing that when I first bought. It's my only transportation and still making payments on it. Subaru refuses to rectify their recall problem. I have kids & unsafe SUV. The car was great then without cause transmission stops working. Subaru of America won't help or take responsibility. Highly disappointed in the brand

- Morven, GA, USA

The CVT experienced a catastrophic failure, later identified as "the chain" by a Subaru dealer mechanic. The night before the incident, the transmission "slipped" and made a metallic clunking noise when merging onto a highway. On the day of the incident, the transmission failed completely after turning onto a roadway from a stop sign. No forward or reverse power was available. Had the transmission failed the night before while merging onto a highway, with little ability to pull out of the roadway, we certainly would have been in danger. The vehicle has been inspected by the dealer and the transmission failure confirmed. The transmission "stuttered" for several months previously while accelerating, though not consistently.

- North Grafton, MA, USA

Purchase the car two weeks ago the first night on the way home it was acting up just like it did when I test drove it and was told by the BMW dealership Aristocrat Motors in Topeka Kansas that they would fix anything that was wrong with it. On the way home I realized I didn't think it would make it back the 60 miles so I took it to Olathe Subaru they informed me that it had had transmission problems reported by the previous owners but their technician couldn't get it to do it again so the people just traded it in instead and then I got the car without them getting the transmission fixed or whatever was wrong. They are actually waiting on Subaru of America to respond to tell them what needs to be done to the car and in the process I have been two weeks with little information of what's going on. I feel the recall should have been done and the car is still a good car it just needs to be repaired correctly. Thank you for your response I look forward to hearing from you please help.

- Olathe, KS, USA

While driving on a road with a lot of hills our car sudden lost all engine power but all of the lights and engine were still on. We pulled over but kept the car on and it seem to resume power. Then about 1/8 of a mile later it happened again. We shut the car off completely for 5 minutes and turned it back on and we were able to drive it normally for another mile. It then happened three more times on our way to a safe spot to pull over. The fifth time it happened all warning lights on the dashboard turned on (see picture). The speed in which it happened varied. It is important to note that we brought it in for service on 8/8 for a standard interval service at a Subaru dealership and have brought our car in multiple times to address issues with the transmission.

- Marshfield, MA, USA

2019 Subaru Ascent was taken to mechanic due to jolting between 1000RPM and 1500RPM. Car was not throwing any code. Mechanics then did other test and it was determined the transmission is failing. Car only has 70,000 miles on it. Also, when car is started at times, there is a very prominent cloud of smoke that comes from the exhaust.

- Brookings, SD, USA

The right front wheel was making an airplane type noise. Upon taking it to Belle Tire in Gaylord, MI, they confirmed it was a defective bearing When the mechanic pulled the wheel off, the CV Shaft pulled apart. It had to be replaced. I have a picture and invoice.

- Marquette, MI, USA

Vehicle has completed all transmission recalls. Until recently, Subaru continued to say that the issues I was experience with loss of power or glitchy shifting could not be duplicated. After the vehicle exceeded it's warranty coverage, they were suddenly able to duplicate the problem and say that the CVT was causing my problems, that reprogramming failed and that the vehicle needs a new transmission. These issues have persisted before and after the recalls related to the CVT and have cause two near accidents as I pulled out into traffic only to have the car not shift/accelerate as expected. I no longer allow my teenagers to drive the vehicle due to this safety concern. I firmly believe the prior recalls were not effective in resolving the issues with the CVT and/or that Subaru said no damage to the chain was visible and checked the recall as done without actually doing anything more than reprogramming. I believe the issues should be looked into further and coverage for the CVT should be extended beyond the initial reprogramming provided by the recall.

- Coatesville, PA, USA

I have been asking Subaru to fix the transmission for 2 years now. It seems like it-??s going to stall between 20-25 mph and 45-50 mph. There is a torque converter shutter but I-??m told that the car is fine. Subaru corporate has 2 case files for this issue now.

- Dunnellon, FL, USA

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at approximately 70 MPH, the vehicle stalled. The vehicle was able to be restarted after 30 minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, and the transmission was replaced. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

- Elk Grove, CA, USA

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and stalled. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to a local dealer to be serviced under NHTSA Campaign Number: 22V907000 (Electrical System). The contact was made aware that the VIN was also included in NHTSA Campaign Number: 21V955000 (Power Train); however, the mechanic was unable to complete the recall repair because the vehicle had a Salvage Title. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

- Lansdowne, PA, USA

On speeds of about 70+, both on cruise control and off, car jerks for about 5-10 seconds when accelerating on steep hills. It also happens after the car has been driving for more than 1hr or so. Fuel consumption is about 19-20mpg regardless of highway only driving contrary to advertised

- Gardner, KS, USA

As I am going up a hill I will be pushing on the gas and the engine will rev up loudly and the rpm will increase but the vehicle speed won-??t increase or it decreases as I-??m trying to accelerate. This is dangerous because the people behind me are expecting me to be speeding up to go up the hill but my vehicle will be slowing down and won-??t let me increase speed. It has been to the dealer multiple times and they say they can-??t find nothing wrong. We drove the mechanic around and it did the exact same thing I explained and he still said they couldn-??t find anything wrong with it. I know this isn-??t normal because when we first bought it, it did not drive like this. I-??ve also had multiple people tell me they are experiencing the same exact issues. This has been going on for about a year now. It also has been doing a few other things as well.

- Pittsburgh, PA, USA

Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However, my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.

- Blair, NE, USA

My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn-??t tell me if this was covered by warranty because they didn-??t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.

- Wellington, CO, USA

The contact owns a 2019 Subaru Ascent. The contact stated that while accelerating and shifting gears, the transmission was slipping. The contact stated that the vehicle would not immediately accelerate as designed. The cause of the failure was not determined. The contact indicated that the vehicle was serviced under the NHTSA Campaign Number: 21V955000 (Power Train) however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 18,000.

- Reno, NV, USA

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Red Bank, NJ, USA

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the transmission was jerking and hesitating while driving. The approximate failure mileage was 14,400. Parts distribution disconnect.

- West Chester, PA, USA

It has been since February and they still do not have a fix for recall 21V-955 I have called the dealership several times without a solution.

- Elkhorn, WI, USA

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Prescott Valley, AZ, USA