10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
8,937 miles

About These NHTSA Complaints:

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problem #51

Apr 112020

Ascent

  • miles
A/C Pipe Evaporator refrigerant leaking

- Manteca , CA, USA

problem #50

Mar 092023

Ascent

  • miles
I parked my Ascent rear facing inside of my garage to unload my groceries. When i opened my hatch at the front button, the hatch only opened halfway. The hatch would not close with the push of the button and had to be closed manually. Once I returned to my Ascent to go somewhere, the hatch sensor beeped repeatedly, while driving, until coming to a complete stop. Once driving continued, the sensor continued beeping. This occurred with two straight vehicle drives. The entire course of the drive. I parked the Ascent in my garage and returned to the car the next morning and the Ascent would not start. AAA came to do a jumpstart with no remedy. We replaced the battery with a new, borrowed battery and the car started immediately with no beeping. We charged the old battery and replaced the new battery and the Ascent had no other issues, including easy startup and no beeping. There were no warning lights for any of the issues including the hatch or the battery.

- Salisbury, NC, USA

problem #49

Jan 152023

Ascent

  • miles
My vehicle won-€™t stay charged. We replaced the battery and still every single time I go out to start it it-€™s completely dead and I have to get it jumped.

- Colorado Springs , CO, USA

problem #48

May 272021

Ascent

  • miles
Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.

- Lake Zurich, IL, USA

problem #47

Dec 012022

Ascent

  • miles
The rear door knocked me to the ground because it didn-€™t go back up when it came in contact with my body and I couldn-€™t get out of the way fast enough

- Auburn, ME, USA

problem #46

Sep 272022

Ascent

  • miles
Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it-€™s been open coming up on a year.

- Weatherford , TX, USA

problem #45

Jul 232022

Ascent

  • miles
When starting it blows blue smoke out of tail pipes that lingers in the air. I Bought used on 7/23/22 and previous owner just said it did the same with them. It was taking to Subura dealer to be fixed and they don-€™t know what to do to fix it.

- Liberty, SC, USA

problem #44

May 272022

Ascent

  • miles
Driving when all of the sudden the front windshield cracked it started on the passenger side.

- Hurst, TX, USA

problem #43

May 152022

Ascent

  • miles
Windshield cracked while driving.

- Highland, IL, USA

problem #42

Apr 242022

Ascent

  • miles
Spent 5 hours at a tailgate/beach event with the rear lift gate open. I made sure that interior lights were off to avoid draining the battery with the lift gate open. When we were ready to leave, the car battery was dead. We were panicked because we have a 5mo old and had to track down another driver to borrow jumper cables. Once home, we discovered that the lift gate will always draw power from the battery unless you trick the hatch lock with an off-market device or carabiner clip.

- Casselberry , FL, USA

problem #41

Dec 112020

Ascent

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" WINDSHIELD How was your safety or the safety of others put at risk? CRACKED WINDSHIELD Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"

- Powder Springs, GA, USA

problem #40

Feb 252022

Ascent 4-cyl

  • miles
2019 Subaru Ascent. Consumer writes in regards to Subaru safety recall wrk-21. The consumer requested the use of a rental vehicle and storage be provided while awaiting the recall repair completion. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Hobart, IN, USA

problem #39

Feb 142022

Ascent

  • miles
I have received numerous recalls on this model and failed to receive WUV-07. Now they have sent WRK-21 to replace WUV-07 and tell me the tools and reprogramming should arrive by May and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe Subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe Subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.

- Lebanon, PA, USA

problem #38

Oct 112021

Ascent

  • miles
The backing camera won-€™t come on when I-€™m baking and if there is cars it won-€™t beep, the apps on the screen won-€™t display and console screen is not operational at all not even for the radio.

- Abilene , TX, USA

problem #37

Sep 122018

Ascent

  • miles
Hi Issue #1: My Subaru never gives the MPG what they promised, on average I get 17 or 18 MPG mixed drive supposed to get 21MPG, whenever I complain to the dealership they give a standard answer about it depends on driving style never attempted to find the root cause. Never had this issue with my previous cars, I used to get the same as what they promised. So I feel not related to driving style. Issue #2: Blue smoke came multiple times, so not consistent reproducing not sure. Issue #3. My battery died many times couple of times had called roadside, later I got a jump starter and I have used it multiple times to start my car, and replaced the new battery under warranty and Subaru paid for it, but unfortunately, the new battery I got had also died and got it replaced by warranty.

- San Jose, CA, USA

problem #36

Mar 082019

Ascent

  • miles
Have had to jump my battery start using a portable power supply at least 4 times. Various reasons, such as leaving the back hatch open for extended periods, leaving the accessories on for a little over 15 minutes etc. At times it appears to struggle to start as though the battery has not fully charged. These incidents has been happening shortly after the vehicle was purchased. They are happening less to date because I'm aware that i cant use ANY accessory for an extended period because of the risk of a dead battery.

- Vancouver, WA, USA

problem #35

Jun 212021

Ascent

  • miles
In June 2020, the front window cracked while I was driving even though I did not observe any rocks or other road debris hit the windshield. The crack has not spread further since that date.

- Mariposa, CA, USA

problem #34

Jun 042021

Ascent

  • miles
Unknown. Electrical failures including eyesight, the dealers lie about the work they do, the latest was recent - they said sludge was everywhere which causes the timing to be off and said the entire engine needed to be replaced but refused to do so. I do not trust they were honest about the spot welds, as my VIN and contract were mysteriously changed after I took delivery. Battery dies, amp dies, head unit stops functioning for months at a time. Eyesight slams on brakes at last minute. I am told it-€™s normal to shut up and leave. For example the last time I took it in less than 30 days ago they said they changed the filters as well. They did not. According to them they owe me a new engine. I have Starlink and documents oil is changed by Subaru yet they claimed they had no record, and it is my fault so I need to replace engine.

- Houston, TX, USA

problem #33

May 052021

Ascent

  • 27,319 miles
All warning lights came on last week May 5th 2021 while I was drivingthecarhone after dropping my daughtertoschool. I pulled over and called the dealership and was advise to take the car in. As I drove the engine started to lag and icouldnotdrive more than 45miles. Took the car to the dealership and found out the transmission was bad. This car is 2 1/2 years old and I've had so many problems with it. When the cvt was replaced the car never run the same, I've taken it to the dealership several times and let them know that there is something wrong with the car. It lags and hesitate duribg acceleration. Unfortunately they could not replicate the issue and that it was normal. Then this happen. I have reported the issue to Subaru of America.

- Clearfield, UT, USA

problem #32

May 022021

Ascent

  • 11,100 miles
Dead battery without warning. The car has only $11,100 miles on it. I had to call roadside service for a jump and go to the nearest place and buy a new battery. This occurred on a Sunday. The vehicle was stationary in my garage. I have an extended warranty and all maintenance and recalls have been done at a dealership in a timely manner. I had no indication that there was a battery problem.

- Winter Haven, FL, USA

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