10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #3

Jul 082024

Crosstrek

  • miles
The driver seat has been rocking back and forth a bit for a for a couple of weeks and lately started rocking a lot, enough that it rocks back while accelerating and rocks forward while braking causing unintentional excessive breaking. This feels like a safety issue. This is a 2018 car and my previous car (Audi A4) that I had for 14 years never had such a thing ever happen, so this is not normal. Here's a video of the rocking: [XXX] I called the dealer (Eastside Subaru, Kirkland WA, phone: (425) 820-8993) to see if there are any safety recalls about it but they said there are not any, and they are not providing priority appointment to inspect/fix even though I told them. I feel there should be a recall for this.. if the seat breaks while driving, it can cause accidents. A google search reveals a few others complaining about it as well. [XXX] Can you please look into this issue, and if you also feel it is a safety problem, ask Subaru to investigate, recall and fix? Thanks, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Redmond, WA, USA

problem #2

Aug 012021

Crosstrek 4-cyl

  • miles
I recently 10/7/2021 had my Subaru serviced for an oil change, and a couple of safety recalls that were needed. I also had a loose center console, and a loose wobbly drivers seat. Ramsey Subaru, Urbandale IA performed the service. Upon picking the vehicle up on the above date I was informed that all services were performed and fixed with the exception of the drivers seat. I was informed that the drivers seat needed to be replaced because -??The welds on the bracket had broken.-?? With that said they said that would not come under warranty because my Subaru has 51,000 miles on it and it is past the 3 years 36,000 mile warranty. I get that, my assumption when I had the car serviced that the bolts on the seat bracket just needed tightened. I was told by the service advisor that the seat bracket would cost over $800 to be fixed. How is a weld defect a consumer issue? That is why I-??m contacting you. This is a safety issue for the drivers of Subaru-??s and other motorists and Subaru needs to be held accountable and fix this issue with a mandatory recall. Please feel free to contact me at [XXX] or by email in regards to this very serious safety issue. I have read on the internet that isn-??t the first issue with the seat bracket welds. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- West Des Moines, IA, USA

problem #1

May 252021

Crosstrek

  • miles
Driver seat mounting, the driver seat was rocking, at 11,000 miles the dealer replaced a bolt under warranty. It started again at 25,800 miles. Now out of warranty, the Dealer did replace the seat base at no charge as goodwill...I am a big man 6'3 250# but that should not exceed the parameters of a seat mount...at this point I am satisficed with the repair but not happy it has occurred twice in a 4 year old car with less than 26,000 miles on it.

- Vancouver, WA, USA