10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 27,618 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Brake switch went bad. No tail lights, brake lights, or 4 ways. During a 300 mile trip, part of which was in the dark. Was stopped by state police and towed to dealership (Toyota of scranton) where I purchased the car.
- Scott Twp, PA, USA
Pulled into a parking space at a local train station. Car was stopped and shut off. Not sure if keys were in ignition or not. When reaching over to get handbag and tote I heard the engine rev up very suddenly and loudly, car jumped 6" curb and propelled forward about two feet when right front bumper hit tree and car stopped. Air bags did not deploy and I was not injured. Before I even knew about this website I told the adjuster and the dealership that the car took off on its own. The only reaction I got was strange looks. Told by body shop that car was "totally fixable" within two weeks. $7,000 in body work 3 weeks later was told engine was "running rough" and it was sent to Subaru dealer where purchased. Told that engine had to be rebuilt - machining head; valve replacement; new gaskets etc. Five weeks later Subaru still has my car. About 3 weeks ago prior to knowing about this website and seeing how many other people have reported this problem I ordered a new Subaru using this one as a trade in. Subaru won't give me a trade in value until car is fixed and they have had the car five weeks and still haven't fixed it. I live in the suburbs am 62 years old and I've been taking trains, buses, my bike and walking to get to work and to do everyday errands. No offer of a loaner from Subaru although I've asked twice. Contacted corporate Subaru and reported what I read on this website and my own experience and was told that it would be hard to prove. Last week corporate said they would try to offer assistance with the purchase of the new car in the way of loyalty incentive. As of today I have no car, no idea when or if the old one will be fixed, how much it will be worth as a trade in, a new car that I can't have and that has no definitive price, and a lot of talk but no action from the dealership and corporate Subaru.
- Bellmore, NY, USA
Check engine light came on after driving the car about 472 miles. Called dealer repair, which instated that it was just the gas cap loose, which he had us remove and retighten. We were advised to keep driving it and that the check engine light would eventually go out. We drove it for a few more days and then had two different local mechanics shops check the code on the check engine light. Both said that the engine was misfiring, either random misfire, or misfire on cylinders 3 and 4. we called the dealer again, who said that the mechanics didn't know what they were doing and were wrong, but that we should bring the car in next week. We brought the car in on 8/30/11, with about 872 miles now on it and the check engine light still on. The dealer checked the car and said the some cam shaft adjusters were not set properly at the factory and that they would have to add a shim kit to correct this! (on a new car!) the next day, car still didn't work, they had to called Subaru manufacturer and tried at least 5 other procedures and car still doesn't work. The car is defective and should not have been sold as a new car. They have had the cover over 10 days now and still not fixed. We just want a new car, and get out of that one. Please help.
- Chester, CA, USA
- Lewes, DE, USA