My complaint is the Outback head unit. This unit has a delaminated surface on the inside of the Outback touch screen. This was explained to me by the service manager, at the local Subaru dealer. The screen looks to have little bubbles inside the touch screen covering 45% of screen. During the daytime the sunlight shining on the screen and the bubbles, blocks the feed from the backup camera when the car is shifted in reverse. The head unit will also bounce the various apps in the unit, in a totally random pattern. From the radio (FM to Am to Sirius), then to the CD player, to car play and the blue tooth app. The head unit has added the navigation into the mix in the last week. The only way to negate this mess is to turn the head unit off while operating the vehicle. After talking with Subaru customer service and the Subaru dealer, my cost to replacement would be $345.90 and Subaru would cover the rest. This was discussed on March 5th. I have tried to get any updates for replacing the head unit and no one from the dealer or Subaru customer service have returned calls or text messages.

- Albuquerque, NM, USA

windshield cracked and replaced

- East Brunswick, NJ, USA

The battery has a substantial drain on it when the car is not in use. The car is not reliable to get from one place to another, especially if it sits for 24+ hours. The danger comes in that we may be left stranded in a remote area where no cell service is available. We often go to remote areas to camp. The vehicle and battery have been inspected by the dealership and they recommended a larger battery due to a settlement in a class action lawsuit. However, this does not fix the battery drain. Another class action suit is in the process to address this situation. No symptoms or warnings for when the battery dies. Everything operates just fine until it does not. Absolutely unpredictable.

- Payette, ID, USA

Having dead battery issues due to DCM drain when vehicle parked in garage. I replaced 2 batteries since November 2023 and last dead battery issue March 2024. Took it to dealer Brilliance Subaru and they said they found no problem. Went to another mechanic and they said draining 150 or more milliamps from DCM fuse #9 when they take out milliamps returned to normal draw i think 20 or less but then i lose front speakers and bluetooth or more stuff. So thats not the fix.

- West Dundee, IL, USA

While traveling early morning on [XXX] heading for Fall Vacation, we heard a loud pop in the car. Unsure as to what happened, my daughter who was in the back seat, noticed a crack in the windshield. The crack started in the lower corner on the passenger side. As we traveled the crack kept getting longer. This seemed strange because it was very early morning and no other cars were around us at the time we heard the loud pop. Where we vacation is actually with some friends at their place on beach. Our friend had seen my car right after I had purchased it and she purchased her a Subaru Outback as well. When we finally arrived, we mentioned about our windshield and the same thing had happened to her car in the very same spot. I had this replaced when we returned home in Tennessee. Which cost me a $500 deductible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lawrenceburg, TN, USA

I put my 2019 Subaru Outback in park, stepped out of my car and the car proceeded to unexpeectedly roll forward with the door knocking me to the ground. The back wheels of the car then ran over both my legs. The vehicle has not been inspected by the manufacturer, police, insurance company or anyone else. I sent a letter January 1, 2024 to Subaru's Customer Advocacy Department, but have not received a response. There were no warning lamps, messages or other symptoms of the car unexpectedly going out of gear after being placed in park. prior to this occuring.

- St. David, AZ, USA

Broken axle, ECM or engine control module, Replaced with third battery with only 77,000 miles. This car is a lemon and a total, piece of junk My wife-??s 2020 Subaru Forrester has a console which is a complete hazard on the road. If you put anything on the console it doesn-??t stay and slides off Talk about a complete distraction and safety danger just because of lazy manufacturing and stupid engineers who can-??t think their way out of a wet paperbag

- Harleysville, PA, USA

The head unit is malfunctioning due to bubbles behind the screen, causing various systems to act up. When a phone is plugged in for guidance it will randomly change the settings and guidance goes away. It will automatically call people. Radio stations and music turn on and off, and change by themselves. All of these are distractions while driving, and negate the safety features of the in dash guidance and hands free phone features. This is a continuous problem.

- Westminster, CO, USA

Delamination on radio screen causing head unit to go crazy on its own. Identical issues reported in 2017/2018 models resulting in class suit vs Subaru-?? at this time Subaru dealership advised Subaru is not addressing the known defective head unit issue and quoting $2000 for replacement which is ridiculous for a 4-5 year old car. Assistance needed to have Subaru issue a recall and take ownership for its defective product.

- Plantation, FL, USA

I have had 3 dead battery issues with this car. Something is draining the battery while the car is off.

- East Moriches, NY, USA

My subaru outback has been having an issue with a dead battery, every month for the past 4 months. My dealership has done 2 complete diagnostics, overloading the system, etc. They have come up with nothing on why my battery dies. When I have taken my car in to be checked, it's always with a new battery that is still good. I have had 3 new batteries in the past 4 months, plus multiple charges. Something drains the battery within a month's time. This past visit to the dealership, I have refused to pick up my vehicle because I know it's going to die in a month. I can't live like this, not knowing when it will die. I am most particular about making sure doors and tailgate are completely closed. Is there anything more the dealership should be checking into? Any advice would be appreciated.

- Export, PA, USA

My 2019 Subaru outback has a defective screen. The screen has begun to delaminate from the inside and causes the screen to jump around and not be able to stay on one screen. The power button also seems to not be working and is cause the radio to turn on and off. Because of those two issues, the radio screen jumps around and turns off and on, posing a major safety risk. I tried taking the car to the place I bought it and a Subaru dealer, and they will not help financially or with the repair even though they have this issue with other year models of the same car. Picture is attached. Has sense gotten worse.

- Columbus, OH, USA

Windshield has been cracked and replaced 3 times and currently has another crack, all within 17 months. Also head unit has internal malfunction and must be replaced at cost of $1700 +/-

- Monroe , GA, USA

The head unit (radio) on my 2019 Subaru Outback began developing "bubbles" behind the touch screen which is causing phantom touches. Without any human interference, the radio will suddenly start switching channels and functions on the radio in a very rapid sequence. When this occurs while driving, it is EXTREMELY distracting for the driver. The only solution is to turn the entire head unit off and go without radio, navigation, nor bluetooth capabilities. Subaru prides itself on safety, and yet Subaru of America seems to not take this issue seriously. I have filed a case with Subaru of America, but they seem satisfied to make customers foot the bills for diagnostic testing, meanwhile the head unit in question is on a backorder and simply not available. Harman Kardon is the maker of the head unit and should be made to pay for the development of a new head unit without serious defects. But if Subaru is truly the company they say there are, then they need to take responsibility as well and provide the replacement of the defective units regardless of warranty status. At first this may appear as a "cosmetic issue, " but I can honestly say that my initial experience was so distracting and confusing, and occurred in an area where I was not able to pull over. I consider myself very lucky that I was involved in any kind of accident.

- Gallup, NM, USA

Ignition and battery failure - unable to unlock certain parts of the car, all electrical is dead This is the second incidence in 6 months. Not weather dependent. One incidence in June and another in January. Entered car, pressed ignition button, no ignition, the icons all lit up in red on the indicator dash. Previously AAA indicated that the battery was totally dead, no amps, appeared to be an electrical problem and not strictly a battery problem according to AAA. At dealership they performed a "drain test." They told me that is all they could do. Customer Service gave me a battery for "free." I don't know if it was a used battery or a new one. This time I will pay for the battery to make sure it is new. No words of why this occurred to my car were stated. They just pushed the repair invoice towards me with the keys and said I was ready to go. This time when I called they told me they could only do the "drain" test again. I knew I had to investigate since they were not helping me find the source of the problem. This could be a major problem if one was locked in the car and the electrical failed. Worse yet if a fire occurred and one could not get out, death could occur. When I left the car after the ignition did not work, the ignition light on the ignition button stayed on. (lit up in red) Please help me out with this. The auto is a Touring Outback - year 2019.

- Merrimac, MA, USA

I purchased this 2019 Subaru Outback new. In less than three months, the windshield cracked at the edge on the driver's side. I had the window replaced and two years later it cracked again in exactly the same place. I have not had the vehicle inspected since then and there were no warning lights or other symptoms prior to the crack appearing.

- Tacoma, WA, USA

The DCM Fuse was draining my battery. Which lead to me having a dead car battery. I had the battery replaced and paid out of pocket. The less than a week later it drained that new battery, which I had to pay for again. This lead to having my car dead on the side of the road because this DCM Fuse was draining power from my battery when the car was off. This is a major issue and should be a recalled part ASAP.

- Northport, NY, USA

My 2019 Infotainment systems has begun delamination from the outer glass on the back side. It is causing ghost operations of the systems. Access to my safety features are through the system.

- Louisville, KY, USA

I purchased this vehicle brand new in 2020 and had never experienced any issues with the battery this year alone(2023) I have had to replace the battery 4 times. I would used the jump method leaving the to car running for at least 15 minutes before driving and then within the next month or two the battery is drained and dead again. When I took my vehicle to the dealership the mechanic already knew what the DCM would be the issue. I then called the manufacturer after doing more research and noticed that this is a very common issue and it has not been recalled yet. After performing the DCM test it was confirmed that was the issue and I am still being ask to pay the $1200 bill.

- Willoughby Hills, OH, USA

Windshield started to crack despite no incident and crack has rapidly expanded

- Newark, CA, USA