The head unit developed what appear to be bubbles under the screen. Now, it's barely usable. It randomly responds to touch. It turns itself on and off randomly. None of this sounds like a safety issue until you're driving down the freeway at speed and the radio randomly comes on blaring loud music. It's incredibly jarring and could easily cause an accident. We reached out to the dealer who inspected it and was very aware of the problem as it seems to affect a very large number of people. Following that, they reached out to Subaru of America who admitted there was a problem and offered to pay for slightly more than half of the repair.

- Petaluma, CA, USA

Another for the list of many, many windshield cracking complaints. My 2019 Outback 2.5i Limited has had 3 replacements since I purchased it new in late 2018. The cost to replace each has certainly increased each time and is very expensive as it has to include the eyesight calibration. I'm told this is not covered in my extended warranty I purchased when the vehicle was new. Subaru needs to take ownership of the quality issue and compensate the countless owners who have had this same issue, multiple times! I've read the glass is too thin, may be intentional because of the eyesight feature. Mileage and date below are from the most recent crack I had to repair. Please let me know if you'd like more details on the first two occurances as well.

- Naperville, IL, USA

I have replaced my windshield three times now and am just now reading about lawsuits against Subaru for faulty windshields on certain lines (2019 being one of them). My windshield still makes sounds as if it will crack and I think there-??s something majorly defective with the vehicle. How was this never a recall" What can I do to inquire about this safety issue" It sounds like a common occurrence. Thank you.

- Petaluma, CA, USA

I now have a second windshield that suddenly cracked. I was told that Subaru OEM windshield was installed and their is a Subaru icon on the glass. The first time was when a defrost was turned on. I heard a pop and crack quickly appeared. Crack started on the outside edge about half way up on the passenger side. Within seconds the crack was half way across to the other side. The most recent it was after a hot day on the previous day the next morning open the garage and immediately saw multiple cracks starting from the drivers side this time, about half way up then running almost half across the other side. Both times I had only had the windshield a few months. I took it back to the windshield installer and they are going to replace it because it isn't due to damage to the windshield like a chip. They told me that they are putting Subaru OEM windshields on right now because they have had to replace 20 recently for the same issue. They just suddenly crack no damage. They said there is a lawsuit. I asked the dealership and they told me that haven't heard any issues with windshields. I just wanted to let you know. It is pretty scary and expensive to have the windshield suddenly crack and it is pretty deep. I'm going to take a picture since my Subaru dealership wouldn't record the issue for me.

- Slc, UT, USA

The infotainment center is prematurely delaminating/failing. On various Subaru forums, it appears this is a common issue on the year/model I own. While this may not seem safety related on the surface, the failing screen is incredibly distracting while driving depending on where the delamination occurs. It mimics pressing the screen, so it will cycles through the screens wildly, incessantly beep, tries to redial the last call made over and over again, etc. which, as you can imagine, is incredibly distracting while you are driving. Even if you turn the screen off, it randomly can pop back on. If you disable bluetooth, it still wildly flicks between screens and beeps. What is also concerning is the replacement units are backordered- so even though this appears to be a very common issue (and i believe a safety issue subaru should cover), even if i wanted to pay to fix it ASAP, I can't! It's making for an incredibly distracting, unsafe driving experience.

- Morristown, NJ, USA

The windshield is prone to cracking and spreading. The glass or design of the Outback windshield is defective. I had a repair on a rock chip which worked fine until the following week where it spread up and across the windshield. The car was parked and no other factors caused it to crack and spread.

- Kansas City, MO, USA

My Subaru 2019 Outback has had 5 replacement windshields in 10 months. The windshield seems to crack for no reason and the cracks spread quickly impairing vision and causing worry that any impact of an object would come straight through the windshield and cause harm to driver, passengers and potentially other vehicles. I have talked with Subaru of America, just this last time on the 5th replacement and they had an engineer look at the windshield to determine cause. The report states: -??Subaru field engineer determined caused by chip.-?? As the driver of the vehicle, NOTHING has hit the windshield while driving, nothing of note that is, normal things like rain, sunshine, and wind, which is what a windshield is meant to protect against.The other techs at the dealer could not make out a point of impact. I picked up my vehicle from the dealer at 6pm, drove it a few miles on the freeway, maintaining safe follow distances with my new windshield, and when I got back in the car 2 hours later there were 4 cracks stemmed from the bottom of the windshield that stretched up more than 6 inches. The windshield is currently cracked and I-??m waiting for Subaru of America to get back to me on this issue. There is a problem with the windshields and someone needs to take responsibility for it. One or two cracked windshields can be explained, but now with the most recent one, that-??s 6 cracks in 10 months. It seems there is a defect.

- Taylorsville, UT, USA

The radio and head unit is glitching and automatically doing crazy things. The lighting is also affected on the head unit. The radio volume will turn up loud for no reason. It is intermittent. The dealership says it-??s bubbling and head would have to be replaced..but back ordered parts and 3,000 dollars. I-??ve googled and this is a well known issue with 2019 Subarus, but it-??s a safety issue if you are driving and volume/screen is not controlled.

- Wingate, NC, USA

The contact's wife owned a 2019 Subaru Outback. The contact stated that while the vehicle was parked for approximately 4 to 5 hours in the car port unattended, the contact noticed that the vehicle had caught fire near the rear driver's side and burned up a portion of the garage and house, The fence, a Datsun truck, two golf carts, and trees were burned. The contact was previously at the local dealer for routine service. The fire department was able to aid in extinguishing the fire. There were no reported injuries, crash or air bag deployment. The vehicle was towed to the junk yard. A police report was filed. The local dealer was not contacted after the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000.? The vehicle was deemed a total loss by the insurance company.

- Govetown, GA, USA

My complaint is the Outback head unit. This unit has a delaminated surface on the inside of the Outback touch screen. This was explained to me by the service manager, at the local Subaru dealer. The screen looks to have little bubbles inside the touch screen covering 45% of screen. During the daytime the sunlight shining on the screen and the bubbles, blocks the feed from the backup camera when the car is shifted in reverse. The head unit will also bounce the various apps in the unit, in a totally random pattern. From the radio (FM to Am to Sirius), then to the CD player, to car play and the blue tooth app. The head unit has added the navigation into the mix in the last week. The only way to negate this mess is to turn the head unit off while operating the vehicle. After talking with Subaru customer service and the Subaru dealer, my cost to replacement would be $345.90 and Subaru would cover the rest. This was discussed on March 5th. I have tried to get any updates for replacing the head unit and no one from the dealer or Subaru customer service have returned calls or text messages.

- Albuquerque, NM, USA

windshield cracked and replaced

- East Brunswick, NJ, USA

The battery has a substantial drain on it when the car is not in use. The car is not reliable to get from one place to another, especially if it sits for 24+ hours. The danger comes in that we may be left stranded in a remote area where no cell service is available. We often go to remote areas to camp. The vehicle and battery have been inspected by the dealership and they recommended a larger battery due to a settlement in a class action lawsuit. However, this does not fix the battery drain. Another class action suit is in the process to address this situation. No symptoms or warnings for when the battery dies. Everything operates just fine until it does not. Absolutely unpredictable.

- Payette, ID, USA

Having dead battery issues due to DCM drain when vehicle parked in garage. I replaced 2 batteries since November 2023 and last dead battery issue March 2024. Took it to dealer Brilliance Subaru and they said they found no problem. Went to another mechanic and they said draining 150 or more milliamps from DCM fuse #9 when they take out milliamps returned to normal draw i think 20 or less but then i lose front speakers and bluetooth or more stuff. So thats not the fix.

- West Dundee, IL, USA

While traveling early morning on [XXX] heading for Fall Vacation, we heard a loud pop in the car. Unsure as to what happened, my daughter who was in the back seat, noticed a crack in the windshield. The crack started in the lower corner on the passenger side. As we traveled the crack kept getting longer. This seemed strange because it was very early morning and no other cars were around us at the time we heard the loud pop. Where we vacation is actually with some friends at their place on beach. Our friend had seen my car right after I had purchased it and she purchased her a Subaru Outback as well. When we finally arrived, we mentioned about our windshield and the same thing had happened to her car in the very same spot. I had this replaced when we returned home in Tennessee. Which cost me a $500 deductible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lawrenceburg, TN, USA

I put my 2019 Subaru Outback in park, stepped out of my car and the car proceeded to unexpeectedly roll forward with the door knocking me to the ground. The back wheels of the car then ran over both my legs. The vehicle has not been inspected by the manufacturer, police, insurance company or anyone else. I sent a letter January 1, 2024 to Subaru's Customer Advocacy Department, but have not received a response. There were no warning lamps, messages or other symptoms of the car unexpectedly going out of gear after being placed in park. prior to this occuring.

- St. David, AZ, USA

Broken axle, ECM or engine control module, Replaced with third battery with only 77,000 miles. This car is a lemon and a total, piece of junk My wife-??s 2020 Subaru Forrester has a console which is a complete hazard on the road. If you put anything on the console it doesn-??t stay and slides off Talk about a complete distraction and safety danger just because of lazy manufacturing and stupid engineers who can-??t think their way out of a wet paperbag

- Harleysville, PA, USA

The head unit is malfunctioning due to bubbles behind the screen, causing various systems to act up. When a phone is plugged in for guidance it will randomly change the settings and guidance goes away. It will automatically call people. Radio stations and music turn on and off, and change by themselves. All of these are distractions while driving, and negate the safety features of the in dash guidance and hands free phone features. This is a continuous problem.

- Westminster, CO, USA

Delamination on radio screen causing head unit to go crazy on its own. Identical issues reported in 2017/2018 models resulting in class suit vs Subaru-?? at this time Subaru dealership advised Subaru is not addressing the known defective head unit issue and quoting $2000 for replacement which is ridiculous for a 4-5 year old car. Assistance needed to have Subaru issue a recall and take ownership for its defective product.

- Plantation, FL, USA

I have had 3 dead battery issues with this car. Something is draining the battery while the car is off.

- East Moriches, NY, USA

My subaru outback has been having an issue with a dead battery, every month for the past 4 months. My dealership has done 2 complete diagnostics, overloading the system, etc. They have come up with nothing on why my battery dies. When I have taken my car in to be checked, it's always with a new battery that is still good. I have had 3 new batteries in the past 4 months, plus multiple charges. Something drains the battery within a month's time. This past visit to the dealership, I have refused to pick up my vehicle because I know it's going to die in a month. I can't live like this, not knowing when it will die. I am most particular about making sure doors and tailgate are completely closed. Is there anything more the dealership should be checking into? Any advice would be appreciated.

- Export, PA, USA