10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
4,233 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #134

Aug 152023

Outback

  • miles
Driving normally with no other vehicles nearby, Crack developed in windshield almost half way up, from the left side, and within seconds crossed most of drivers side in a near direct line. This is the third windshield to Crack in a 12 month period. Both times replaced at my local Subaru Dealership where the vehicle was originally purchased. I have received a warning ticket from police for the prior crack, just before replacement due to safety issue. This newest crack is in drivers field of vision.

- Monroe , GA, USA

problem #133

Aug 072021

Outback

  • miles
Power Rear lift gate does not work on a consistent basis. It will work normally for several days, then without warning, not work. Will not work with remote or interior opening mechanism. Only the manual release in the rear will unlatch the rear gate, which is quite heavy to lift and not designed to be done so in a manual fashion. Unable to duplicate issue at Subaru dealer. Obviously, this is a know issue after reviewing similar complaints here.

- Elkins, WV, USA

problem #132

Jul 012023

Outback

  • miles
"Infotainment" touch screen in front dashboard delaminating. What can be described as bubbles or splotches, sponaneously appear, and cause system to constantly register touches. Depending on location of "bubble(s)" highly dangerous and scary as system can randomly navigate, call, play music, etc. as if possessed by a ghost. Back up camera affected too. Anything which is attached to display can seemingly randomly switch, turn off, turn on, etc. Seems to be worse in hot weather. Can not turn off 'infotainment" panel/screen because system turns itself back on (as if registering the touch by a user).

- Lincoln, CA, USA

problem #131

Feb 012023

Outback

  • miles
The infotainment center is consistently cycling through radio stations and apps. Driving down the road you see this consistent blinking as it cycles through. Cannot not turn the unit off. Tentative date is November 2023 for the unit to be replaced. 10 months from start of problem that has gotten progressively worse.

- Lima, OH, USA

problem #130

Jul 022023

Outback

  • miles
Windshield just cracked from mirror straight down middle to hood. No accident-?? happened while parked in personal garage. Looks like a history of faulty windshields. Is Subaru paying yet?

- Saint Augustine, FL, USA

problem #129

Jun 012020

Outback

  • miles
I have owned this Subaru since September of 2019 and within the first year of buying it, while on a roadtrip with 3 other passengers who saw it happen, the windshield just split in the lower left side. there were no cars around to kick up rocks or debris so it seemed very odd. over time it spread and we inevitably had to replace it because the crack had gone across the entirety of the windshield. only a few months after replacing the windshield it split once again in the same spot in the lower left with no explanation as to why. the place where it split initially has no rock chips to explain the crack. after this I looked it up online and found out that many others have had similar experiences, so I decided to not even replace my windshield but to instead live with the crack that has once again spread clear across the car because I do not have the money to keep replacing $1000 glass every 3 months or so. The Subaru is an otherwise good car, but this problem is a bit ridiculous.

- Amarillo, TX, USA

problem #128

Jun 022023

Outback

  • miles
Was parked outside and came home and put car in garage and found a huge crack in windshield, I did not have an accident or was windshield hit with anything this happened spontaneously!

- Crystal Lake, IL, USA

problem #127

Jun 142022

Outback

  • miles
Under 50,000 miles all 4 wheel bearings needed to be replaced. Under 50,000 miles all 4 struts needed to be replaced. The door key would not work, the dealer had to fix the mechanism. The passenger window stops working suddenly, the dealer has to reset it all the time. The car braked in the middle of highway two time, I was lucky that no one hit me in the back. Under 65,000 miles control arm broke and did $8,400 damage. Car would not let me in on one of the parking, dealer could no help. Subaru from India was able to unlock the car and make it active again. Car lane keep assistant is like drunk driver. The dealer told me, that I need to buy a newer car. I have been to dealer every month.

- Austin, TX, USA

problem #126

Apr 212023

Outback

  • miles
In the last 8 months, I have replaced the windshield twice. I assumed it was due to rock strikes but neither time was a strike mark present. The second time I heard a loud pop and an approximately 8-inch crack appeared. I believe the material is either defective or too thin, especially after reading about numerous similar incidents. Subaru's response is to try to sell a windshield warranty. What will happen if someone's windshield shatters completely while driving? The date below is the latest, but this also occurred last year around July/August.

- Midwest City, OK, USA

problem #125

Apr 052023

Outback

  • miles
The battery is depleted with no known reason. Even after a new battery is installed it stalls. And an internet search shows that Subaru knows this is their issue. When I contact Subaru they told me that I should drive it every day. That is a ridiculous statement. This battery issue creates a potential for a bad incident.

- Chicago, IL, USA

problem #124

Jan 152023

Outback

  • miles
Touchscreen control head has delaminated making the unit disfunctional. When reporting an injury accident to 911 the defect on the controlhead unit disconnected my 911 call for help without an input from me. The manufacturing defect of the screen has rendered the back-up camera useless. This is the same issue that occured with the 2018 models. Both the dealership and Subaru of America (SOA) are aware of the associated safety issues and have refused to correct the defective equipment. Both the dealership and SOA agree that this is unsafe and needed to be replaced. The milage at time of occurance was 76,000.

- Minco, OK, USA

problem #123

Jan 302023

Outback 4-cyl

  • miles
Windshield cracked due to wiper deicer defect.

- Sammamish, WA, USA

problem #122

Feb 062023

Outback

  • miles
Vehicle would not start after turning off the motor! This has happened 3 times until it would not start at all, which left myself and young girls stranded for 2 hrs until AAA arrived! The battery is good but something is draining the battery!!! Will take to Subaru dealership to diagnose the problem!

- Farmville, NC, USA

problem #121

Mar 202023

Outback

  • miles
Trunk popped open and will not close. Power rear gate latch control needed to be replaced. Couldn-??t fully open or close trunk while driving or even after stopped

- York, PA, USA

problem #120

Jul 012022

Outback

  • miles
My radio and navigation screen started getting bubbles under the screen. Now the screen goes crazy constantly changing radio stations and changing information on maps. The screen is suppose to be a touch screen and nothing works. It randomly calls people if you're connected to Bluetooth, changes to different apps, goes to different destinations on maps and changes setting features.

- Fountain, CO, USA

problem #119

Mar 022023

Outback

  • miles
The windshield cracks and chips excessively easy. I'm 47 years old and have never needed to replace a windshield til this vehicle and I've now had 4 cracks in the 2 years I've owned it as well as numerous chips. I know road hazard happens - but this has been excessive!

- Owasso, OK, USA

problem #118

Mar 022023

Outback

  • miles
In November 2022, I reported my radio unit was faulty due to a peeling covering for the radio. The resulting problems includes: flashing screen, continual beeping, self-navigating menu changes, making phone calls, sending messages, etc. I was told in early Nov it would 10 days before a radio would be available. In early December I called the dealership to inquire of the progress, now overdue. I was told it would be 10 days again and the representative told me he was going to re-roder it. In early January 2023 the radio began to flash, beep, and self-navigate menus including factory resetting itself while in operation. The covering at this point was peeling more. Explaining that it was no inoperable and was being covered with paper to avoid distraction while driving though the beeping was still happening. I called the dealership to inquire and was told no radio replacement was available and to call Subaru direct with my issues. I called Subaru directly and was told a radio replacement would be available in 10 days and to call back if I didn't hear from them. I called back with no response. I called several more times with no response. In early February 2023, I called an opened another case but was re-routed to the original case and was told radios were being replaced for orders in late October/early November and mine would likely be available soon and to call back in a few days if I did not hear back. I called several times without a response. The radio is flashing, beeping, self-navigating menus, turning on, turning off, turning on the radio, changing stations and volume while in motion making driving unsafe.

- Cary, NC, USA

problem #117

Jan 242023

Outback

  • miles
Was driving with little to no traffic on route 65 PGH Pa there was a very loud pop/crack I did not see anything. After a few minutes a crack started from the very bottom of the windshield and goes up about 4 inch then spreads into 2 cracks that are approx 16 inches each there is no visible point of impact the window we-??ll be seen by windshield repair co on Friday Jan 27 2023 the crack and bang startled me and could have caused me to wreck and the integrity of the windshield is no longer what it should be and if cont to drive could blow

- Mckees Rocks, PA, USA

problem #116

Nov 102021

Outback

  • miles
I have a 2019 Subaru Outback. The Navigation unit is having Ghost touches making it impossible to focus while driving the car. The Unit Ghost touches every button on the screen while driving and when a mobile device is connected it automatically makes calls to the contacts with the Ghost touches. Many users have reported these issues.

- San Jose, CA, USA

problem #115

Nov 162021

Outback

  • miles
Battery is persistently dead, have brought to Subaru dealership replaced battery 1 month after we got it Nov 2021, and then checked again and told -??not driving enough to charge battery -?? we have to jump battery at least twice a week

- Ketchum , ID, USA

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