8.2
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,255 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windshield cracks unreasonably in deicer area. Cracks continuously growing, even without travel or vibration. Car had less than 500 miles.
- La Verne, CA, USA
I leased my 2020 Outback 5 months ago and this is the second time the windshield easily cracks after a small object hit the glass and made a low subtle noise. I have encountered scenarios as such previously with other non-Subaru brand cars and none of the windshields cracked. Clearly the quality of the glass is terrible and defective. There even seems to be a big class action lawsuit regarding Subaru windshields.
- Burbank, CA, USA
There is a crack in the windshield that basically appeared over night. It wasn't there when we parked it in the garage in the evening and then I noticed it the next day when I got out. It starts from the edge of the glass and there are even shards of glass coming out in one spot. We would have remembered a rock hitting us as our car is only a couple of months old...my first brand new purchase. The crack now goes completely across the windshield.
- Borger, TX, USA
The morning of March 26 I noticed an approximately 8-inch-long crack on the passenger's side of the windshield. By the end of the day the crack had spread to almost the entire passenger side of the windshield. The car had been sitting in the driveway the previous day and there was no noticeable rock impact. At the time the car had 3600 miles on it and had been owned for 2.5 months. Local dealer (herb gordon Subaru in silver spring, md) graciously covered the replacement and recalibration of eye-sight cameras.
- Takoma Park, MD, USA
The morning of April 28 I noticed a crack developing on the windshield of my 2020 Subaru Outback. It started on the passenger's side below the wiper and is heading upward. The previous evening, I heard a small rock hit the windshield while driving on the highway, however there was no crack evident at the time. The next day the crack appeared and there is a very small pit at the rock impact site. The size of the rock strike does not seem like it should have caused the entire windshield to crack. This is the second cracked windshield on this 3-month old car.
- Takoma Park, MD, USA
Widshield appears to have spontaneously cracked from lower left hand edge to a length of nearly 12' in front of driver. Vehicle was parked in our home garage with no crack evident when parked and crack was discovered before being driven the following day. Crack appeared just a day after vehicle was in dealer service for an ECU reprogramming recall.
- Lacrosse, WI, USA
Car hasn't been driven in weeks and has been safely stored on my property. Got the car out to wash it and I noticed a chip developed in the windshield. Not only that, but an incredibly unusual swirl developed in the glass that cannot be cleaned from inside or out. Photo attached. Looks like something between the layers of glass. Filed a claim and my insurance sent out safelite to fill the chip. Swirl is still there. Seems unsafe.
- Ferndale, MI, USA
We have a 2020 Outback and a crack appeared starting from the driver side lower corner and began moving up and out into line of sight. I found the crack when I pulled out of the garage.
- North Bend, WA, USA
Vehicle has under 12K miles and this is the 3rd windshield that has spontaneously has cracked
- Lake Elsinore, CA, USA
I got in my car one morning and noticed a crack on the passenger side of the windshield. The crack was on the outside of the vehicle and originated from the very bottom of the glass. It has been a week or so, and the crack continues to grow everyday.
- Georgetown, KY, USA
A large crack formed on the driver side at eye level. I've never seen a windshield break so suddenly and abruptly while driving. It distracted me for about 10 seconds as I was watching the crack get larger. I was driving at 50 miles per hour on the adaptive cruise control. The cruise control lost visibility and turned off immediately. From my understanding the windshields are made to meet the minimum requirements to save costs. Subaru does not cover windshields and the eye sight calibration is way too expensive for me to take on personally. A company whose reputation is built on safety should not be cutting corners on the windshields.
- Ridgecrest, CA, USA
Front windshield cracked halfway across the glass after a pebble kicked up while driving on the highway. The crack spidered out on its own across the entire front windshield within five hours. Camera on windshield now has to be recalibrated otherwise will not function properly.
- Cos Cob, CT, USA
Front windshield has multiple pits on it after only a few hundred miles of owning the vehicle. There have been no rocks hitting it. The vehicle is garage kept and barely driven. The concern is that the windshield will eventually crack.
- Monroe Twp., NJ, USA
The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 4 mph during a rain storm, the front windshield cracked after being struck by a small rock. The crack extended approximately 3 feet. The local dealer auto nation Subaru scottsdale located at (15678 N. northsight blvd, scottsdale AZ) and the manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 2,800.
- Scottsdale, AZ, USA
Windshield cracked at less than 1800 miles while travelling down highway. At less than 3,000 miles, another crack had developed. Both cracks started on the bottom right (passenger side) of the windshield and are travelling up and to the left of the windshield in front of the driver's line of sight.
- Rio Rancho, NM, USA
New vehicle parked in driveway overnight. Found late crack in the windshield in the morning. No know chips or impacts.
- Casper, WY, USA
Car had around 6,000 miles when my windshield cracked while my car was sitting in my heated garage. No hits or impacts, just cracked. Took Subaru around a month to help me and then they installed it improperly and I needed to wait another week to have it completed properly.
- Cedarburg, WI, USA
2020 Outback with under 6,000 miles and windshield crack from the upper right passenger side into the main view are
- Salt Lake City, UT, USA
Windshield in my 2020 Subaru Outback seems to be made of fake glass, soft or thin glass that is extremely susceptible to rock chips and glass breakage. Have had the new Subaru a little over a month (2600 miles) and already have had 3 rock chips on the windshield. It seems like even the smallest piece of rock causes the glass to chip. Compared to my other 3 vehicles these rock chips occur much more frequently. It happens when following or meeting other vehicles when the tires of those vehicles throw up small rock pieces. All 3 occurrences were while driving on paved, 2 lane highways. It's not just a case of bad luck as my 2016 Subaru also had the same problem. It's fake glass. It obstructs vision until you can get the rock chips repaired or the windshield replaced.
- Froid, MT, USA
- Matthews, NC, USA