10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
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I signed up a lease with hudson Toyota for a Matrix 2009 presumably a brand new one. I signed the papers and brought it home on Sept.3,2008. I drive it to nyc on Sept.4,5,6 then it was parked on my driveway the whole day on Sept.7. on Sept.9, it was dead. I called service and described them the problem, the service person said "the battery is dead, go get a jumper and start as soon as it starts bring it to the nearest Toyota service". and I did just that, I followed his instructions to a tee. I bring it to the Toyota rockland service, they tested it they said its weak, then its dead. They did some more tests and they said its the ABS motor that is defective, they have to order it so they said they will replace the battery but every night when I turn off the engine, you take off the switch inside, "you open the front to expose the engine and you take out that part, in the morning when you are ready to go you put the thing back on"the ABS motor will come on Thursday but Thursday morning it was not yet there it came like in the afternoon already so they put it in. The following days the ABS sign will still turn on but it will turned off after awhile. Now its the AWD sign is on so I bring it to hudson Toyota but nobody wants to talk to me on the phone so I came there even if its late. I saw xx and xx and I showed them the lights and tell them what happened they said they're sorry and I asked them about my registration and the plates they said they do not have plates only registration. Xx said I can save a lot of money by using the same plates from my old car and in that way I don't have to pay for one registration's talked to mr??,welcoming me to the lease program but when I started telling him my disappointment, he offered to pay 1st mo.lease but declined. He said you're smart you know you can never get another car nor can you get your money back. I paid $6246 that day. And its still not right. Now the AWD light is still on and when I parked the car smells burn up. The end.
- Tappan, NY, USA
- Copiague, NY, USA