10.0

really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
10,040 miles

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« Read the previous 20 complaints

problem #16

Aug 012016

Matrix

  • miles
Takata recall - I received a notice in the mail stating that my vehicle has this defect. There is currently no remedy for the problem and the only suggestion is that I do not operate my vehicle with a passenger.

- Jacksonville, FL, USA

problem #15

Aug 262016

Matrix

  • miles
Takata recall: I first found out about this recall in February 2016. It is now the end of August 2016. How long are Toyota and takata going let their customers drive in vehicles in which one of the key safety features (my air bag) could cause a worse injury than the accident itself?

- Colorado Springs, CO, USA

problem #14

May 232016

Matrix

  • miles
Have heard nothing from Toyota regarding recall on takata airbag.

- Orlando, FL, USA

problem #13

Jun 062016

Matrix

  • miles
Takata recall. The contact owns a 2009 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the remedy was not yet available to provide the parts for the repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mandeville, LA, USA

problem #12

Jul 012016

Matrix

  • miles
"takata recall" I feel like Toyota is not coming up with a remedy fast enough. I feel scared driving my car cause anything can cause the airbag to erupt.

- Claremont, CA, USA

problem #11

Jul 222016

Matrix

  • miles
Takata recall. The contact owns a 2009 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Rafael, CA, USA

problem #10

Feb 052015

Matrix 4-cyl

  • miles
The contact owned a 2009 Toyota Corolla matrix. While driving 50 mph, the vehicle accelerated independently and crashed into a rail several times. The air bags failed to deploy. The contact sustained injuries to the neck, arm, and back that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was unknown...updated 11/02/15 updated 12/03/15, 4/3/18

- Rochester Hills , MI, USA

problem #9

Sep 022014

Matrix

  • 38,000 miles
Matrix rear ended a Mercury Mountaineer at about 35-40 miles per hour. The entire front end of the Matrix went under the Mountaineer's bumper. The entire front end of Matrix was pushed back into the coolant system. Both head lights were pushed into the engine compartment. The bumper was almost detached and on the ground. The hood was pushed back on itself about 3 feet.the airbag did not deploy. My daughter was driving the Matrix and her head hit the steering wheel. She suffered a concussion.

- Evansville , IN, USA

problem #8

May 102014

Matrix

  • 60,000 miles
The contact owns a 2009 Toyota Matrix. The contact stated that the air bag light would recurringly flash until it permanently remained illuminated. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was not included in NHTSA campaign id number: 14V168000 (air bags). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Hialeah, FL, USA

problem #7

Jul 132014

Matrix 4-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Toyota Matrix. The contact stated that while waiting at a traffic light, another vehicle crashed into the rear of the contact's vehicle and the air bags failed to deploy. A police report was filed and an injury was reported which required medical attention. The manufacturer was made aware of the failure. The failure mileage was unknown. Updated 10/24/2014 updated 7/8/2015

- Hillsboro Beach, FL, USA

problem #6

Apr 022013

Matrix

  • 57,000 miles
I was involved in an accident where a driver T-boned my vehicle on the drivers side, the drivers side door took the worst damage along with the roof molding, fender and quarter panel, state farm declared the car a total. I called Toyota and open a case because the air bag sensor number 3 in the owners manual in the drivers side door did not deploy, I sent Toyota 12 pictures with the damage and the door was the worse, the rep assigned to my case was in complete denial and said that sensor would not have deployed the airbag even if I were killed! he just washed his hands with my case and ran me around about the door sensor and why is it there if it doesn't work is my question. Should I seek legal council or just let Toyota off the hook? don't think its fair to us consumers.

- Blue Island, IL, USA

problem #5

Jan 292012

Matrix 4-cyl

  • miles
From my apartment parking space I had to make a U turn. Gently put my foot on accelerator, approx. @2mph, turning right, matrix began to go faster, put my foot quickly on the brake, the car accelerated at a higher speed crashing me into a brick wall, all within parking area. Estimate of damage was $6,000, frame severely bent, bumper & hood destroyed. Side front fenders have to be replaced. Undercarriage damaged. The front impact was very fast, no air bag went off. Rear side panels popped off.

- Copiague, NY, USA

problem #4

Oct 242011

Matrix

  • 46,000 miles
The contact owns a 2009 Toyota Matrix. The contact was driving approximately 55 mph on a mountainous road and unexpectedly fell asleep. The vehicle rolled down a ravine and crashed into two trees and boulders. The contact fractured his sternum and sustained bruises from the seat belt. A police report was filed of the incident. The air bags failed to deploy with the impact and the vehicle was towed to a collision center to determine the severity of the damage. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,000.

- Salida, CO, USA

problem #3

Jul 062009

Matrix

  • 289 miles
The contact owns a 2009 Toyota Matrix. The contact stated that the vehicle suddenly accelerated rapidly after she depressed the accelerator pedal to make a left turn. The vehicle crashed into another vehice. The air bags did not deploy. Both the contact and driver of the other vehicle sustained neck injuries; a police report was filed. The vehicle was towed to an authorized dealership where it was repaired at the contacts expense. The manufacturer called the contact and requested to take the vehicle apart to repair the problem. The contact wanted reimbursement for the repairs and wanted to give the vehicle back, as she was still experiencing sudden acceleration intermittently. The failure mileage was approximately 289. The current mileage was approximately 2,900.

- Columbus , GA, USA

problem #2

Feb 242010

Matrix

  • 13,787 miles
On February 11, I took my 2009 Toyota Matrix to motorcars Toyota of cleveland heights, Ohio, to have the car repaired in the gas pedal recall. While there, I was informed of another recall on the car, on its brakes. Both of these issues were address and I picked the car up on February 13th. On February 24 at 7:45am, I was driving westbound on I-90 in westlake, Ohio; it was snowing and the roads were wet, unsalted. As I was rounding a corner near the crocker bassett exit, my car began to skid. I immediately began to pump the brakes and attempt to straighten my car out, but the brakes did not engage. I firmly pressed down on the brakes and nothing happened; I then tried the emergency brake and the car still did not slow down. I was unable to regain control of the vehicle and it began to spin out and to the left. I pumped the brakes as hard and fast as I could, but the brakes never engaged and my car hit the cement median at 55mph. Due to a build up of snow and ice against the median, my car was propelled into the air and landed on its roof. My airbags did not deploy in the crash.

- Cleveland, OH, USA

problem #1

Nov 162009

Matrix 4-cyl

  • 5,600 miles
Toyota accident I drive a leased 2009 Toyota Matrix. At 8:24 am on November 16, 2009. Pulling into a parking space at the doctors office building boca raton. The car was almost stopped and my foot was on the brake, when the car revved up to the maximum, jumped the curb and hit a palm tree. I immediately switched off the engine. I was dazed, and after a couple of minutes I got out the car to see the damage. Having heard of car mat problems, I inspected the mats, but nothing was out of place. After a few minutes, I went to my doctors appointment, but had to leave before I saw the doctor, as I didn't feel well. Despite a lot of front end damage, the car was drivable, so I decided to drive the car to my home, but I was frightened all the way as I thought the car might do the same thing again in traffic. When I got home I called allstate and reported the accident. I told them there is a problem with the car, as it accelerated by itself, and the driver side airbag did not inflate.. per instructions from allstate, the car has been towed to ed morse Cadillac for repair of the damage incurred. My question is, can I legally break my lease and return the car to Toyota, as it is unsafe.. updated 05/25/10 updated 07/29/10 updated 12/21/10.

- Boca Raton, FL, USA