10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Jun 232024

Prius Prime

  • miles
Jbl touchscreen 11.6 on Prius prime plugin 2017 has capacitive buttons like FM AM SPEAKER/Audio, and resistive buttons like Volume and Sufio not registering a finger touch or pressure. All other icons on touchscreen work and respond. Bluetooth works but no sound when a text message is read from my iPhone. Started when heat index was 107 on June 23. With climate change I am concerned that EV and PHEV touchscreens may need to be recalled to prevent this kind of failure. Mechanic said it WAS NOT FUSES OR BATTERY, and AICHATGBT proffered a software glitch or a neede update

- Bethesda, MD, USA

problem #4

Dec 152023

Prius Prime

  • miles
Each time I use the USB port behind the cup holders, my vehicle's electrical system goes through a power-down cycle. This has happened several times over the years while I was driving. I no longer use that particular USB port for safety reasons. I reported this to my Toyota dealer, but they could not replicate the problem while I was there, so nothing was ever done. My younger son was driving the car and nearly had a wreck when the electrical system power-cycled while he was driving. He has been instructed to not use the USB ports.

- Benton, AR, USA

problem #3

Jul 222021

Prius Prime

  • miles
Approximately July 19th 2021 at 4 a.m. in the morning on 2021 going Southbound on 210 going towards San Bernardino we will see the flat tire at the very end since the flat tire the hybrid system says offline not available car stalled pulled over tire was blown out. This is the second time that the hybrid system has been reported offline or malfunction. Upon further review the records of the vehicle I have noticed that on January 18th 2021 the previous owner had a similar incident but the dealership in Hemet California failed attempt to repair it or document it correctly and falsified records

- San Jacinto , CA, USA

problem #2

Jul 102021

Prius Prime

  • miles
When driving on the interstate, the car lost power steering and power brakes, making the vehicle very difficult to maneuver. Fortunately, there were no cars immediately nearby, otherwise this could have been a very different description. The car was towed to a dealership. They reported that they believe this is due to a faulty cell in the vehicle's auxiliary (12V) battery. There was no warning or symptom of this prior to the loss of power steering and power brakes.

- Miami, FL, USA

problem #1

Jan 232021

Prius Prime

  • miles
Large screen sometimes goes blank and reboots, as if the car was just restarted. Vehicle is traveling when this occurs. Typically happens at cruising speeds.

- Gansevoort, NY, USA