The contact owns a 2019 Toyota rav-4. the contact stated that she had become unable to fill her gas tank to capacity. Due to failure, the contact was unable to determine the actual fuel level inside the vehicle. The contact took the vehicle to North hills Toyota 7401 mcknight rd, pittsburgh, pa 15237 where she was informed that she would have to allow a certain warning light to illuminate before placing fuel into the vehicle; however, the failure persisted. The vehicle was taken back to the same dealer to have them perform the same procedure and the failure occurred again. The dealer reached out to the manufacturer and a case was filed. The vehicle had not been repaired. The failure mileage was unknown.

- Pittsburgh, PA, USA

Like many others who bought a new generation Rav4 hybrid (it seems to affect all trims as long as it's hybrid), I cannot get more than maybe 10 gallons in the tank. Advertised is 14.5 gallons, and there is no such thing as a 4+ gallon reserve in a private vehicle, even commercial vehicles. Toyota responded with "call us" after 5 or 6 emails. I drained it of fuel driving from Texas to California, let it run dry until it was electric only, then took it to the gas station (literally right around the corner from where I was), and it still clicked the pump off - to full (though it doesn't read full anymore, it sits just below "F") - at just over 10 gallons. I have squeezed every last drop I could once and it didn't even read 11 gallons from empty, though I don't normally ever do that so the evap canisters don't get burned out. The average mpg and estimated range on the screen adds up with the math for only having about 10 gallons in the tank, 36.3 average with just over 10 gallons gives me about 300 miles, which is about what the odometer sees per fill from 1/4 full, when I usually fill up. It's been almost a year and Toyota has been of zero assistance even acknowledging this, though 2 dealerships in Texas (where I bought it) told me it was a known issue, and 2 in Hawaii (where I live now) repeated that info. Again, this is a hybrid xse - the premier model for sporting I wanted, the light sporting I do anyway, and it has other problems too. One is decades old with the Rav4 (window rattle), the other is with the A/C switching between modes. I can live with the other two, but not getting what was advertised in the fuel tank is worthy of complaint seeing as how many hundreds of others posted online about it this past year. Toyota needs to address this problem before it becomes yet another legal battle for them.

- Wahiawa, HI, USA

Owners manual states gas tank holds 14.5 gallons. However when tank is empty I am only able to get 10 to 11 gallons into vehicle before the pump auto shuts off. The vehicle's range is advertised to be 550+ miles (depending on current mpg), however the trip computer only shows an estimated range based on a 10/11 gal tank.

- Los Angeles, CA, USA

2 issues with this brand new 2019 xse hybrid Rav4. 1) fuel tank never fills up as gas pump clicks off at 9.5 (3/4 full) at gas station. This is now all over the news and blogs, and Toyota seems to have acknowledged the issue, but no solution yet. 2) after Toyota dealership performed brake recall service on Dec. 8, 2020 (at less than 2K miles), the front brakes whistles or squeaks loudly whenever I apply brakes at low speed (at or less than 5 mph). When I arrived at dealership to speak with service manager (scott), technician was assigned and rode with me and confirmed the low brake speed squeal/whistle. After 2-3 hours, a different technician who was assigned to look at it claims "no noise observed after test drive, operating as designed." Funny how they assigned 2 different technicians - one who observed the noise upon arrival, and the 2nd one who looked at it and claims no noise. When driving out of dealership service area, the low speed (<5mph) brake noise squeal was and is currently still there. Dealer continues to claim cold weather or moisture may be the cause (really - that sounds amazingly false!) and refuses to acknowledge or repair the brake noise issue. It's as if the dealership (stevens creek Toyota, san jose) is waiting for a recall vs. Acknowledging the issue so Toyota corporate will reimburse dealership for the repair cost for the brake noise issue. Car currently only has 4K miles.

- Hillsborough, CA, USA

The gas tank of my 2019 Toyota Rav4 le hybrid will only fill to about 3/4 of a tank. My Rav4 has a 14.5 gallon fuel tank. When I am near zero miles of range remaining, I often get less than 8 gallons at fill up. There is not a problem with the gas gauge. The tank read full only once, when the dealer filled the tank prior to delivery to me. I don't like to drive with less than a 1/4 tank of gas, as gas is used to cool the fuel pump. This results in most fuel stops only accepting between 4 and 6 gallons of gas. I recently took a 3000 mile trip that was 95% highway driving and that was my experience during the trip.

- Kansas City, MO, USA

Fuel tank for this 2019 Rav4 hybrid will not accept full tank of gas. One must top off and potentially spill fuel to get it to an acceptable range. Tank capacity is 14.5 gallons with range of approximately 550-580 mile. Only can have gas fill to about 9 gallon with range of 360 miles. This is very unfortunate for a otherwise good car. It has been on going situation getting worse since last year.

- Concord, CA, USA

When the 14.5 gal tank is empty fuel tank light on and no mileage remaining showing E you can only fill 8 - 8.5 gal before pump shuts off. Tank can not be filled past that amount. This causes a loss of around 200 - 250 miles from the advertised mileage per tank specified by the manufacturer due to the loss of the 6 - 6.5 gal that the tank can not be filled. Dealership will not attempt to fix, Toyota reports a fix or timeline is unknown and they continue to investigate the issue.

- Broken Arrow, OK, USA

Gas tank does not fill fully. Only fills to 10 gallons each time I fill it up, which only gives me around 400 miles of driving.

- Sycamore, IL, USA

Purchased a 2019 Rav4 xse on July 6th 2019. The fuel tank will not accept a full tank of gasoline. The gauge never displays more than 3/4 - 7/8 of a tank. Attempts to top off leads to fuel overflow. Dealerships all provide a "we've never heard of this" despite multiple class action lawsuits.

- Kaleva, MI, USA

I'm unable to put no more than 10 gallon of gas even tho max gas tank is 14.5. a lot less mileage than Toyota claim.

- Los Angeles, CA, USA

Bought a 2019 Toyota rav 4 hybrid xle September 27 2019.. reported gas filling problem to Toyota on December 23 2019 after coming to wits end on putting gas in vehicle..can only get about 9 gallons into the 14,5 gallon tank. When I try to get more gas in it it back splashes and spills out which is a major environmental and safety issue.. also had dealer look at it and there is no fix at this time so they say so have requested full refund on vehicle as one of the dealer options given me. So I have three case numbers. One thru Toyota main headquarters then one thru dealer then another for refund request thru Toyota.. on another note I also reported to Toyota that my gas gauge gets stuck on full after going down properly for 100 plus miles driven then the gas gauge all of a sudden out of the blue goes up over full and its shows well over 550 miles before running out of gas which is miles to empty I can't even get it to after trying to fill it slowly for 15 -20 minutes.... tried multiple resets to help correct but they don't work properly and that was confirmed by dealer that reset doesn't work correctly..

- Thousand Oaks, CA, USA

I cannot completely fill up the gas tank. When the gauge shows empty, I can only get 9-10 gallons in. The specs say it has a 14.5 gallon tank, but it is impossible to get that much fuel into the tank. The cruising range is less than 400 miles, far less than what is advertised. I've been calling the dealership and Toyota corporate since October 2019 and am still being told that "Toyota is investigating it"

- Fredericksburg, VA, USA

I have a 2019 Toyota hybrid. The tank can not be completely filled. It can leave around four gallons unfilled. The only way I can fill it is to have the nozzle slightly out side of the filler neck and pump a a slow rate. While this works, it takes time and it is not very environmently friendly.

- Watertown, NY, USA

While feeling the gas, at almost emtpy, I didn, 't went above the 10 gallons. This requiered me to go multiple times to the gas station to fill io the gastank. Moreover, the gas range has decreased from almost 500 miles to less than 380 miles in range from 2 months ago till now. The milage of the vehicle is less around 2,800 miles. Vehicle was bought in August of 2019

- Nashville, TN, USA

When fueling the vehicle, the auto shutoff at the gas pump shuts off before the fuel tank is completely filled. Occurs at multiple gas stations regardless of the amount of fuel remaining in the tank.

- Spring, TX, USA

Fuel tank will not fill correctly. If I over fill it affects the vapor recovery system of the ra 4 hybrid. Have to be extremely careful not to run out or gasoline.

- Prospect, KY, USA

When fueling, the tank will not completely fill. If you attempt to continue to fill very slowly the tank over fills and you have problems with the vapor recovery system.

- Prospect, KY, USA

The contact owns a 2019 Toyota Rav4 hybrid. The contact stated that the fuel gauge was inoperable. The contact stated that after refueling the vehicle, the fuel gauge failed to register the correct amount of fuel. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 300.

- Hoboken, NJ, USA

The vehicle will not accept more than 10 gallons of fuel and mileage range is significantly lower than expected/advertised on a 14.5 capacity tank

- South Charleston, WV, USA

When the fuel gauge indicates that the tank is nearly empty, my vehicle will only accept about 10 gallons of fuel until pump shut-off. As a result my vehicle fails to meet Toyota mileage range specifications of 580 miles and only makes about 400 miles. Moreover, if trying to fill up with 15 gallons of fuel and going beyond pump shut-off there is a risk of overfill and fire hazard. Koons dealership refuses to acknowledge the defect which should be covered by warranty.

- Arlington, VA, USA