I have a 2019 Toyota Rav4 xse hybrid. I bought it brand new with roughly 300 miles on it and since then have put on an additional 5700. I bought it in November and it is now February. I was informed and researched told me that the fuel tank was 14.5 gallons. Yet, every time I go to fill up the tank once the light has came on, I can only get roughly 8.5-9 gallons of fuel in and then the pumps shut off. I have filled up more than 15 times and every single time at numerous different pumps, this same thing happens. I am able to squeeze in roughly another 2-3 gallons but I have never seen anywhere close to 13 gallons let alone the advertised 14.5. we are supposed to get a max of 580 miles per tank and the average I get with this less amount of gas I can put in is roughly 410-430.

- Harrisburg, PA, USA

Unable to fill gas tank with 14.5 gallons even when empty. Maximum amount of gas that can be filled is approximately 10 gallons even with low fuel light on. Common issue mentioned on numerous online resources.

- Vienna, VA, USA

The vehicle's listed fuel tank capacity is 14.5 gallons. I have never been able to add more than 9.5 gallons even though the fuel garage was registering empty and the computer was showing 14 miles to empty. Toyota and the dealerships knew of this problem in the summer of 2019 yet continued to sell this vehicle without informing customers of the issue. This problem needs to be addressed.

- Iowa City, IA, USA

Our new in August of 19 hybrid Rav4 has the fuel problem that it appears thousands of others do. It has a 14.5 gallon tank, but the system won't allow you to fill the tank. At every gas station, the pump is initially shut off with many gallons left to go to fill the tank. This leads to a situation where you have trickle fill to get it close to full. Trickle a little in, the vapor system shuts it off---and do that again and again and again until you feel you are close to full. It's easy to overfill and easy to spill gas onto the ground while doing so. We started an open case on this with Toyota within a few months of new last fall, and to date they still have no fix for the issue. It appears similar to a bladder problem they had with prius gas tanks some years ago, but they refuse to discuss what they are doing to fix it.

- Baxter, MN, USA

This vehicle is a hybrid. The gas tank is supposed 14.5 gallons. The gas guage never shows as full. The vehicle showed 103 miles to empty so I filled it up. I could only add 7.414 gallons of gas before the pump stopped on the 2nd attempt. It clicked off just a little over 7 gallons. I pulled the nozzle out of the tank a little and was able to get about0.4 gallons additional in the tank before it cut off again. The gas guage still showed as a couple of lines before being filled yet I could get no more gas in the tank. Also, it only showed my vehicle range as 419 miles. At 40+ mpg and a 14.5 gallon tank, it should show over 580 miles to empty. There is definetely an issue with this gas tank. I have attached pictures of the before fill up, after fill up and the gas receipt showing the amount of gas I could get it the tank without risking an overflow. I really have no way of knowing how much gas is in the tank or how far I can expect to drive before running out of gas. I have more instances of this, all showing the same problem.

- Fallston, MD, USA

My 2019 Rav4 hybrid has a Toyota advertised fuel tank capacity of 14.5 gallons. Till date, virtually all my fuel stops have resulted in no more than 11 gallons of fuel. I would like to raise this matter to NHTSA and urge NHTSA to investigate matter further. The biggest question I have is if there is a law or safety rule that Toyota must follow surrounding this issue? my concern is that if any residual fuel (which in this case is greater than 3 gallons), may cause safety hazards for drivers and this issue needs to be fixed.

- Diamond Bar, CA, USA

Unable to fill 14.5 gallons as advertised.max fill is 11 gallons. Brought it to the dealer and they continue saying the car is fine and that there's a "reserve fuel" we can't see. They are unwilling to fix this issue

- Hawaiian Gardens, CA, USA

After the low fuel warning system comes on the tank will only take between 9.2 to 9.7 gallons. The fuel tank is a 14.5 gallon tank and should not need filling until the vehicle goes over 500 miles. We usually get just under 400 miles per tank full. Somehow there is 5 gallons left in the tank when the low fuel warning light comes on.

- Lititz, PA, USA

When filling the gas tank, the pump will stop before the gas tank is full, usually 2-3 gallons short of being full. This happens every time I try to fill the tank since I bought the car in may, 2019. This results in more frequent stops at the gas station or making efforts to try to top off the gas tank by trying to slow down the gas being pumped in. With a very slow rate, the gas pump may not shut off then leading to fuel spillage.

- Portage, MI, USA

Fuel tank is defective. Does't accept a full tank of gas. 3/4 at most before pump shuts off. Not getting miles per tank/efficiency that was advertised. Filed a case with Toyota and dealer but no fix available. Problem started as soon as I drove it off the lot in May 2019.

- North Wales, PA, USA

Whenever I fill the car with gas, it doesn't get completely full. It leaves the tank about a quarter from full. Also, the car doesn't accelerate well. It hesitates.

- Taylorsville, UT, USA

Since I purchased this car in late August I have not been able to get more than 8 gallons of fuel into the 14.5 gallon tank. Due to this issue the car has also only been showing it's getting around 25 mpg when it was advertised between 35-40. I have also been having computer issues and key fob issues with the car. Toyota corporate acknowledged something is wrong but has no eta on a fix. I oftentimes do not feel safe driving the car as I never know how much gas is in it as the tank and computer systems are so off.

- Howard Lake, MN, USA

Toyota has misled consumers with 41mpg and falsely stated the size of the fuel tank. It's supposed to be a 14.5 gallon tank, however it will only hold 10 gallons even when completely empty. If I try to put in more fuel in after 10 gallons it spits out fuel as if over full. I bought this hybrid Rav4 in an effort to make less frequent full ups. This defect is causing me to fill up more often than non hybrid vehicles.

- Chestertown, MD, USA

My 2019 Rav4 hybrid was filled initially by the Toyota dealership as part of the purchase, and was gas gauge registered 'full'. everytime I have filled it after the first fill has gotten filled to about 8/10 of a tank on the gas gauge before the gas noozle clicks off. I usually fill up when my gas tank is just right above the empty gauge line. The car is advertised to fill up to 14.5 gallons

- Santa Clara, CA, USA

I am not able to fully fill up the fuel tank as expected by Toyota specifications. It can put barely 9 gallons (Toyota communicate tanks can have 15 gallons) when the tank is empty and after the pump stops. The fuel level does not always go to the top of the dashboard indicator but I cannot put more fuel since pumps stops. I tried multiple gas station and many ways to fill up the tank, the issue is always there. The car range does not go over 500 miles when it is sold to do more.

- Richland, WA, USA

The reported gas tank size of my 2019 Rav4 limited purchased in August 2019 is rated for 14.5 gallons. On each occasion of low fuel, warning or less than 50 miles before empty notice, each fill up has resulted in ten gallons or less. 13 Sep - 528.6 miles driven fill up was 9.485 gals range 534. Mpg = 55.7 25 Sep - 418.7 miles driven fill up was 10.185 gals range 579. Mpg = 41 7 Oct - 460.8 miles driven fill up was 10.343 gals range 585. Mpg = 44 18 Oct - 430 miles driven fill up was 10.058 gals range 577. Mpg = 42.7 28 Oct - 423.5 miles driven fill up was 9.619 gals range 560. Mpg = 44 7 Nov - 420.5 miles driven fill up was 10.071 gals range 545. Mpg = 41.7 16 Nov - 309.3 miles driven fill up was 7.808 gallons range 539. Mpg = 39.6 25 Nov ' 382.7 miles driven fill up was 10.685 gallons range 568. Mpg = 35.8 the tank size as indicated does not equate to the need to refill to capacity of 14.5 gallons. Where or what has happened to the 4.5 gallons of tank fuel that we seem to not being able to access?

- Columbia, MD, USA

Unable to refill a full tank. Refilling when fuel empty light on should able to fill about 12 us gallons according to user manual but the car consistently able to fill only 10 us gallons when fuel empty light is on.

- Brooklyn, NY, USA

When refueling, the fuel tank never reaches full capacity. Fuel pump always shuts off at about 3/4 tank. Fuel tank advertised to hold 14.5 gallons but does no fill up passed 10 to 11 gallons.

- Crestview, FL, USA

Two weeks ago the car came on with an error message stating the hybrid system had failed. I brought it into the dealer and they replaced a relay valve and said they had been having the same problem in cold weather with other Rav4 hybrids. Now today, I went to start the car and it was listing about 6 error messages, everything from the brake power being low, engine failure, etc. The car wouldn't start and had to be towed to the dealership.

- Minneapolis, MN, USA

The gas tank will not fill up. If it is dead empty, the most we can get the tank to except is 10 gallons. The vehicle is suppose to except 14.5 gallons. Because of this issue, we are having to fill the tank up more often. The vehicle specs state it should get 507 miles per tank and we get around 400 miles per tank.

- Odenville, AL, USA