10.0
really awful- Crashes / Fires:
- 15 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 11,734 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
In July 2016, I was notified that the air bag was dangerous and had to be replaced. I was on vacation and when I returned in August, I asked my dealer about the replacement. I was told that I had to wait a few months for the part to come in. Later in the year I again asked about it and was told to come in March. I asked in March and was told that the part would be in by June. I just asked and was now put off to the end of June. I cannot keep delaying my plans to use the passenger seat. We want to go on vacation now, not next month.
- Tomball, TX, USA
Takata recall: We have been waiting for our passenger airbag to be replaced for over a year. We feel this has been plenty of time to remedy the problem.
- Woodstock, GA, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer (weiss Toyota Scion of South county located at 11771 tesson ferry rd saint louis, mo 63128 855-249-8696) confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fenton, MO, USA
Toyota company send me recall notice since early 2016. They hadn't fixed it yet. I called Toyota company a couple of times.
- Modesto, CA, USA
Takata recall - the manufacturer has failed to remedy the problem in a timely manner. I have been waiting for a fix for many months and have been told multiple times that the replacement parts should be shipping "soon".
- Atascadero, CA, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to the dealer (thousand oaks Toyota 2401 thousand oaks blvd, thousand oaks, ca 91362) where it had been awaiting recall remedy parts for at least seven months. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 07/18/17/ the consumer stated the recall repair was completed.
- Simi Valley, CA, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tools confirms parts not available.
- Palm Coast, FL, USA
Takata recall. In June 2016 received letter from Toyota stating "safety recall notice (interim notice) multiple models and model years takata front passenger airbag inflator (zone a} on front of envelope. Inside letter further stated the problem; what Toyota will do at no charge; and what we should do, "until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat." It has been almost a year now and my wife and other family members have been greatly inconvenienced and have had to cancel road trips because of lack of needed seating. After almost a year of making monthly frustrating phone calls I have been told parts are still not available and have no idea when they will be. Also, have received the exact same notice of recall on power sliding doors on my vehicle a few months ago with the same response on the availability of parts. The driving of my vehicle has not been affected by these notices only the inconvenience of seating and the possible safety of my passengers.
- Santa Barbara, CA, USA
Takata recall, been 1 year since notice with no resolution. Called Toyota and rep said resolution would be before end of 2016.
- Ashburn, VA, USA
Toyota has had my minivan on their lot since October of 2016. They are unable to provide a fix for these recalls. They put me in a rental van, but it is not comparable to my van and they have forced me to change my rental car 4 times.
- Katy, TX, USA
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V34000 (air bags); however, the parts to do the repairs were unavailable since February of 2017. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedies. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Bensenville, IL, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure), 16V340000 (air bags), and 11V560000 (equipment). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Mount Dora, FL, USA
Takata recall - this is a formal complaint regarding the lack of remedy for the airbag on my Toyota Sienna - passenger side airbag. This issue impedes having passengers ride safely in the front and this has not been rectified for several years. We do not feel completely safe when riding in the vehicle due to the "unknown" nature of this recall. Deaths related to this particular issue have already been reported in several states.
- Duluth, GA, USA
Takata recall on my 2011 Toyota Sienna. I purchased the van new in pharr Texas which is at the southern tip of Texas, ten minutes from the Mexico boarder. The climate here is hot with normally high humidity. It is my understanding I should have been contacted by Toyota and at the very least be on a waiting list for parts to address the recall. When I approach the dealership I'm told; "nothing can be done, we are waiting on parts." No one writes anything down, no one shows me that there is a list and that I'm on that list. Nothing seems to be happening to address the issue. I keep my van garaged and in like new condition. It has very low mileage and I plan to keep it for at least another five years. I need help in getting this safety recall addressed in a timely manner. Thank you!
- Mcallen, TX, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of a manufacturer recall concerning the air bags and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available, so the contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The VIN was not available. The contact was not experiencing a failure. Updated 06/22/17 updated 10/13/2017
- Orange, CA, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) for the frontal air bag inflator and 16V858000 (structure:body:door); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lake City, FL, USA
Takata recall - issue remaining since receiving a notice dated May 23, 2016...almost one year. Also a recall involving a sliding power door system that was issued November 22, 2016. Neither recall has a fix and both are potentially very dangerous safety issues. I have contacted Toyota numerous times and they refuse to provide alternate, safe transportation for my family, which includes 3 young children. I am driving my family around every day with a potential airbag and/or sliding door malfunction waiting to happen. It has been a very long time and neither of these issues has a date by which they are to be fixed.
- Kingwood, TX, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact spoke to two dealers who stated that the parts were not available for either recall repair. The contact had not experienced a failure. VIN tool confirms parts not available for both recalls...updated 06/27/17
- Los Angeles, CA, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure), 16V340000 (air bags), and 11V560000 (equipment). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Palm Ponte Vedra Beach, FL, USA
- Grove Hill, AL, USA