10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
8,662 miles

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« Read the previous 20 complaints

problem #30

Oct 102018

Atlas

  • 175 miles
Takata, oil was low upon purchase, had to replace oil within the first 100 miles and second time at 5,000 miles along with the coolant! coolant was completely gone at 5000 miles. Air vents are horrible- smell of oil/coolant seeping into the vents when the vehicle is on. Outdoor smells come into the car along with exhaust from other cars. Shifter jumps and is stiff while going out of park to neutral, from park to drive etc. Very toxic this vehicle is, not safe when idling...when in neutral the vehicle as I would be in a drive thru perse and then brake to go from neutral to drive, the trans will "jump" grind into gear!

- Saint Clair Shores, MI, USA

problem #29

Jan 312019

Atlas

  • miles
Twice I have been stranded because the auto start stop is not providing enough power to the battery and therefor the vehicle will not start sometimes without being jumped. I have been stranded twice because the auto shut off has turned the vehicle off at a light and then the vehicle would not restarte.

- Newnan, GA, USA

problem #28

Jan 312019

Atlas

  • 26,600 miles
1/28/19 car starts fine, drive 15 min, run 3 errands, then can't start car. Electronic display has all warning icons flashing. Battery test 50% power.jumpstart car, epc and engine icons stay lit. Charge battery at home. Car runs fine for 2 days.then car won't start again, epc icon lit, run car 20 minutes, then try to drive car but cannot exceed 13 mph. Call for tow; truck never arrives ( 3+ hours). Attempt to start car, starts fine, no warnings lit; drive to dealer. Dealer says battery "defective", replaces under warranty. Car has 26600 miles and I have owned for 18 months. Dealer says epc not lit while they looked at the car so they cannot address. Ridiculous. Car fine for 2 days, then epc light back on. I have spent probably 40 hours or more at VW dealership waiting for various repairs over the last 18 months. A google search reveals many VW Atlas have epc problems, and if you just google Volkswagen and epc you can find hundreds of postings for this issue with almost every VW model. I will be taking the car back in but am not confident I will get a satisfactory repair based on all the other online complaints about this issue

- Lake Forest, IL, USA

problem #27

Jan 062019

Atlas

  • 900 miles
Front assist with autonomous emergency braking does nothing on my car. I am not receiving any audio/video alerts, nor it's trying to slow or stop vehicle. System not working as described in the manual and advertised in the official VW video. I can't rely on the system at this point, as I know it will not slow down or stop my car as it should.

- Overland Park, KS, USA

problem #26

Jan 222019

Atlas

  • 13,000 miles
My car battery has died twice now in 2 months on a car that is only about 1 year old. Without warning and it was very difficult to get it jumpstarted again. Taking it into the dealer to have it inspected but have seen several forums of others who own the same car that have also had this issue.

- Saint Louis, MO, USA

problem #25

Nov 192018

Atlas

  • 14,365 miles
When attempting to start the vehicle, it barely started and then went into limp mode. Had to get it towed to the dealer. The dealer determined that the battery was defective and had an insufficient charge to power the computer. The battery was replaced under warranty.

- Clifton, VA, USA

problem #24

Jan 162019

Atlas

  • 12,000 miles
I have had issues with the battery dying on my Atlas for the last several months. I have driven it, gone into a store for 5 minutes and coming back out and the battery is dead. Or the car won't start the next morning after sitting my heated garage overnight. In my instance the car has been stationary the entire time but I know others have had this happen while in motion. This has happened 7-8 times recently and its unacceptable for this to be happening on a car this new. I have not had the car not restart in an intersection yet like many others have had happen but regardless its still a significant safety concern and VW needs to address this issue. I have read many items that people have taken their cars into the dealer to get the battery replaced and the problem still occurs. VW needs to recall 2018 Atlas's for this problem and find a permanent fix for this problem. It is clearly an issue that they know about and need to take action on it now. I can't have my family in vehicle that that I don't know when it will or will not start.

- Westminster, CO, USA

problem #23

Dec 312018

Atlas

  • 15,000 miles
The battery on my vehicle has died multiple times. It is only a year old but it has died while driving in the auto start/stop mode and after parked at work and in my garage. Today it was -25 degrees F and it completely died on me after being at work for 4 hours, which was incredibly dangerous. Also, more often than not, my auto start on my key fob doesn't work either.

- Minot, ND, USA

problem #22

Dec 162018

Atlas

  • 21,200 miles
Sunroof glass exploded for no apparent reason.

- Chandler, AZ, USA

problem #21

Nov 152018

Atlas

  • 2,000 miles
The auto rake system on my Atlas sel is extremely dangerous. When exiting driveways/parking lots that are steep, the front sensors sense the road, start beeping and on several occasions stopped the car in the middle of the road before I could get completely on the street. This forces you to either turn off the system (that you are paying for), or exit very slowly hoping that the system won't brake all of a sudden. Volkswagen needs to address this issue before accidents happen

- Hacienda Heights, CA, USA

problem #20

Mar 022018

Atlas

  • 19,000 miles
Takata recall

- Las Vegas, NV, USA

problem #19

Nov 032018

Atlas

  • 2,300 miles
After making a left U turn on a local road, I heard a loud "eeek" sound and then the car became dangerously shaky. The mechanics at the VW service center told us that the passenger side axle was broken. We purchased this car brand new and had only driven 2300 miles with it so far. VW customer care has not been helpful. They were not able to assure us that the vehicle will be safe to drive, only told us that the replaced axle will have a 12 month warranty. We have left multiple vm for the customer care person who's supposed to handle this case but have not heard back. It has been 2 days already. We do not feel safe in a VW vehicle and the way they responded to this issue showed truly how little they care about vehicular safety and quality

- Leonia, NJ, USA

problem #18

Nov 052018

Atlas

  • 8,800 miles
I was driving my 2018 VW Atlas with 8,800 miles on it on 11/5/18. I was stopped at a traffic light and when the light turned green the car's engine did not turn back on from idling and all the lights on the dashboard started going off telling me various things. I do not think having an ecofriendly car is worth it turning off to not turn back on when it's supposed to. I had to have it towed to the dealership, who fixed the car telling me that there were software updates and that the battery was drained. The printout from working on it says that the battery charging system is good but the battery was defective internally, on a car that's a little over a year old. There was absolutely no warning, the car would not recognize my key, would not turn on, and essentially was useless in traffic and extremely unsafe. I am thankful my children were not in the car. VW claims the problem is fixed but reading others complaints I am doubtful and afraid that it's only a matter of time before this happens, without warning, again. I cannot have this happen due to safety reasons, being a single parent of two young kids, and I had to also miss a day of work to deal with a problem that should never have happened in the first place. I am also wondering if this problem has anything to do with my car having an oil spill after an oil change that the dealership did incorrectly in August. They did not tighten the cap to the extent it should have been tightened and oil spilled all over my garage, stained it, and it's never coming out. VW fixed that and gave a free oil change in the future? I really hope that did not mess up my new car and cause this new issue to happen. I cannot have any more issues happening with this car and the battery/computer issues need to be fixed so that they don't ever happen again.

- Marblehead, MA, USA

problem #17

Oct 202018

Atlas

  • 1,000 miles
When vehicle travel down an incline like a driveway, the emergency breaking feature will unexpectedly engaged, causing the vehicle to come to a complete and sudden stop. When this occurs, I have no control over the continued movement of the vehicle. I am required to change gears and/or restart the vehicle in order to move the vehicle again. This poses a extreme safety issue as the vehicle will shut down when you are attempting to pull out of a private drive and on to a active roadway, increasing the risk of a side on vehicle collision. Issue was reported to VW service department. Service manager was able to duplicate the issue. Service manager also tested another VW Atlas on the sale lot with the same feature. Service manager reported that the same issue occurred with the other Atlas as well. Service department was unable to correct the issue, reporting the vehicle is "operating as designed." This issue poses a major safety issue no only to the driver and occupants of the vehicle, but to other motorists on the road. Volkswagen has been given notice of the issue and refuses to acknowledge of take action.

- South Pasadena, FL, USA

problem #16

Oct 022018

Atlas

  • 135 miles
Noise coming from transmission at take off; passenger driver side and driver side door weathering seal coming off; noise coming from steering when turning sounds like upper suspension mount faulty.

- West Hartford, CT, USA

problem #15

Aug 222018

Atlas

  • miles
Frequently while driving the 'lane assist' feature misinterprets freeway on ramps and old temporary construction lines and veers tha car away. This dramatic sudden turning can swerve the vehicle into another lane, off the road or into another vehicle. It happens nearly every day during normal driving.

- Atascadero, CA, USA

problem #14

Aug 152018

Atlas

  • 831 miles
Vehicle stops suddenly and shuts off. Sloped driveways. Vehicle in motion approaching end of any driveway with certain angles will suddenly slam on the brakes and shut down, leaving stranded until restart. Possible to be rear ended or hit from any direction where traffic may be coming from. Sensors beep quickly right before this happens. The vehicle has plenty of ground clearance.

- Derby, CT, USA

problem #13

Jul 172018

Atlas

  • 3,000 miles
My SUV is in the shop for stopping when it should not stop. When pulling out of driveways. The vehicle will apply the automatic braking system leaving me and the suvout in the middle of traffic.

- Vidor, TX, USA

problem #12

Jul 232018

Atlas 6-cyl

  • 500 miles
I"M contacting you with an issue that needs immediate attention. There is a serious defect with the VW Atlas we leased 2 months ago. The automatic braking system deploys at unexpected and inappropriate times producing a life threatening situation. The automatic braking system has activated, dangerously and inappropriately, several times, usually when pulling out of a driveway and attempting to enter a lane. Although there is no obstruction or risk of collision, the car senses the insignificant change in slope from driveway to road and slams on the brakes causing the driver to lose all control. The car is then stalled in the middle of oncoming traffic. Recently, my wife and two children pulled out of the driveway of our local supermarket and made a left turn. The automatic breaking system was activated and she was left stalled in the middle of oncoming traffic. Another driver barely avoided colliding into our rear side door where our 3 year old son?S car seat is located. We have taken this issue to our local dealership, and they checked the system, and told us ?it is performing as the manufacture intended it to?. this is a serious design issue and its only a matter of time before it results in a major accident and I can only pray that my young children arena"T maimed or killed. The VW service people have shown us a complicated way to turn off the automatic braking system in the car, however this needs to be done every time you start the car. I feel its inevitable that a busy mother doing chores with two toddlers will forget to turn off the system at some point. This matter needs to be resolved before disability or loss of life occurs. There needs to be a way to fix the system or permanently disable it. We asked VW to permanently disable the system but they declined. We look forward to your prompt reply thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Merion Station, PA, USA

problem #11

Jul 192018

Atlas

  • 8,000 miles
One of the safety features of the 2018 VW Atlas is the automatic breaking system in the instance that a crash may occur. With this the front sensors of the vehicle warn prior to by either beeping or in some cases slamming on the automatic breaks. I have found that when I am on a hill of a certain grade, that the sensor system recognizes the bottom of the hill as an obstacle and many times when trying to accelerate off the hill turning onto the next road the automatic breaking system goes into effect stopping me dead into cross traffic and in some instances giving no warning to someone behind me that I may break urgently when I should be accelerating through an intersection/from a hill. I have almost been hit 3X with these issues and now find that I have a lot of stress when trying to drive off hills that this will continue to happen. I have tried turning off the front vehicle warning (which needs to be done every single time you restart the car) and this doesn't make any difference. To this same note, when I am in stop and go traffic, my front sensors continually go off which is a complete distraction when driving.

- Snohomish, WA, USA

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