10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
9,328 miles

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« Read the previous 20 complaints

problem #25

Nov 192018

Atlas

  • 14,365 miles
When attempting to start the vehicle, it barely started and then went into limp mode. Had to get it towed to the dealer. The dealer determined that the battery was defective and had an insufficient charge to power the computer. The battery was replaced under warranty.

- Clifton, VA, USA

problem #24

Jan 162019

Atlas

  • 12,000 miles
I have had issues with the battery dying on my Atlas for the last several months. I have driven it, gone into a store for 5 minutes and coming back out and the battery is dead. Or the car won't start the next morning after sitting my heated garage overnight. In my instance the car has been stationary the entire time but I know others have had this happen while in motion. This has happened 7-8 times recently and its unacceptable for this to be happening on a car this new. I have not had the car not restart in an intersection yet like many others have had happen but regardless its still a significant safety concern and VW needs to address this issue. I have read many items that people have taken their cars into the dealer to get the battery replaced and the problem still occurs. VW needs to recall 2018 Atlas's for this problem and find a permanent fix for this problem. It is clearly an issue that they know about and need to take action on it now. I can't have my family in vehicle that that I don't know when it will or will not start.

- Westminster, CO, USA

problem #23

Dec 312018

Atlas

  • 15,000 miles
The battery on my vehicle has died multiple times. It is only a year old but it has died while driving in the auto start/stop mode and after parked at work and in my garage. Today it was -25 degrees F and it completely died on me after being at work for 4 hours, which was incredibly dangerous. Also, more often than not, my auto start on my key fob doesn't work either.

- Minot, ND, USA

problem #22

Dec 162018

Atlas

  • 21,200 miles
Sunroof glass exploded for no apparent reason.

- Chandler, AZ, USA

problem #21

Nov 152018

Atlas

  • 2,000 miles
The auto rake system on my Atlas sel is extremely dangerous. When exiting driveways/parking lots that are steep, the front sensors sense the road, start beeping and on several occasions stopped the car in the middle of the road before I could get completely on the street. This forces you to either turn off the system (that you are paying for), or exit very slowly hoping that the system won't brake all of a sudden. Volkswagen needs to address this issue before accidents happen

- Hacienda Heights, CA, USA

problem #20

Mar 022018

Atlas

  • 19,000 miles
Takata recall

- Las Vegas, NV, USA

problem #19

Nov 032018

Atlas

  • 2,300 miles
After making a left U turn on a local road, I heard a loud "eeek" sound and then the car became dangerously shaky. The mechanics at the VW service center told us that the passenger side axle was broken. We purchased this car brand new and had only driven 2300 miles with it so far. VW customer care has not been helpful. They were not able to assure us that the vehicle will be safe to drive, only told us that the replaced axle will have a 12 month warranty. We have left multiple vm for the customer care person who's supposed to handle this case but have not heard back. It has been 2 days already. We do not feel safe in a VW vehicle and the way they responded to this issue showed truly how little they care about vehicular safety and quality

- Leonia, NJ, USA

problem #18

Nov 052018

Atlas

  • 8,800 miles
I was driving my 2018 VW Atlas with 8,800 miles on it on 11/5/18. I was stopped at a traffic light and when the light turned green the car's engine did not turn back on from idling and all the lights on the dashboard started going off telling me various things. I do not think having an ecofriendly car is worth it turning off to not turn back on when it's supposed to. I had to have it towed to the dealership, who fixed the car telling me that there were software updates and that the battery was drained. The printout from working on it says that the battery charging system is good but the battery was defective internally, on a car that's a little over a year old. There was absolutely no warning, the car would not recognize my key, would not turn on, and essentially was useless in traffic and extremely unsafe. I am thankful my children were not in the car. VW claims the problem is fixed but reading others complaints I am doubtful and afraid that it's only a matter of time before this happens, without warning, again. I cannot have this happen due to safety reasons, being a single parent of two young kids, and I had to also miss a day of work to deal with a problem that should never have happened in the first place. I am also wondering if this problem has anything to do with my car having an oil spill after an oil change that the dealership did incorrectly in August. They did not tighten the cap to the extent it should have been tightened and oil spilled all over my garage, stained it, and it's never coming out. VW fixed that and gave a free oil change in the future? I really hope that did not mess up my new car and cause this new issue to happen. I cannot have any more issues happening with this car and the battery/computer issues need to be fixed so that they don't ever happen again.

- Marblehead, MA, USA

problem #17

Oct 202018

Atlas

  • 1,000 miles
When vehicle travel down an incline like a driveway, the emergency breaking feature will unexpectedly engaged, causing the vehicle to come to a complete and sudden stop. When this occurs, I have no control over the continued movement of the vehicle. I am required to change gears and/or restart the vehicle in order to move the vehicle again. This poses a extreme safety issue as the vehicle will shut down when you are attempting to pull out of a private drive and on to a active roadway, increasing the risk of a side on vehicle collision. Issue was reported to VW service department. Service manager was able to duplicate the issue. Service manager also tested another VW Atlas on the sale lot with the same feature. Service manager reported that the same issue occurred with the other Atlas as well. Service department was unable to correct the issue, reporting the vehicle is "operating as designed." This issue poses a major safety issue no only to the driver and occupants of the vehicle, but to other motorists on the road. Volkswagen has been given notice of the issue and refuses to acknowledge of take action.

- South Pasadena, FL, USA

problem #16

Oct 022018

Atlas

  • 135 miles
Noise coming from transmission at take off; passenger driver side and driver side door weathering seal coming off; noise coming from steering when turning sounds like upper suspension mount faulty.

- West Hartford, CT, USA

problem #15

Aug 222018

Atlas

  • miles
Frequently while driving the 'lane assist' feature misinterprets freeway on ramps and old temporary construction lines and veers tha car away. This dramatic sudden turning can swerve the vehicle into another lane, off the road or into another vehicle. It happens nearly every day during normal driving.

- Atascadero, CA, USA

problem #14

Aug 152018

Atlas

  • 831 miles
Vehicle stops suddenly and shuts off. Sloped driveways. Vehicle in motion approaching end of any driveway with certain angles will suddenly slam on the brakes and shut down, leaving stranded until restart. Possible to be rear ended or hit from any direction where traffic may be coming from. Sensors beep quickly right before this happens. The vehicle has plenty of ground clearance.

- Derby, CT, USA

problem #13

Jul 172018

Atlas

  • 3,000 miles
My SUV is in the shop for stopping when it should not stop. When pulling out of driveways. The vehicle will apply the automatic braking system leaving me and the suvout in the middle of traffic.

- Vidor, TX, USA

problem #12

Jul 232018

Atlas 6-cyl

  • 500 miles
I"M contacting you with an issue that needs immediate attention. There is a serious defect with the VW Atlas we leased 2 months ago. The automatic braking system deploys at unexpected and inappropriate times producing a life threatening situation. The automatic braking system has activated, dangerously and inappropriately, several times, usually when pulling out of a driveway and attempting to enter a lane. Although there is no obstruction or risk of collision, the car senses the insignificant change in slope from driveway to road and slams on the brakes causing the driver to lose all control. The car is then stalled in the middle of oncoming traffic. Recently, my wife and two children pulled out of the driveway of our local supermarket and made a left turn. The automatic breaking system was activated and she was left stalled in the middle of oncoming traffic. Another driver barely avoided colliding into our rear side door where our 3 year old son?S car seat is located. We have taken this issue to our local dealership, and they checked the system, and told us ?it is performing as the manufacture intended it to?. this is a serious design issue and its only a matter of time before it results in a major accident and I can only pray that my young children arena"T maimed or killed. The VW service people have shown us a complicated way to turn off the automatic braking system in the car, however this needs to be done every time you start the car. I feel its inevitable that a busy mother doing chores with two toddlers will forget to turn off the system at some point. This matter needs to be resolved before disability or loss of life occurs. There needs to be a way to fix the system or permanently disable it. We asked VW to permanently disable the system but they declined. We look forward to your prompt reply thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Merion Station, PA, USA

problem #11

Jul 192018

Atlas

  • 8,000 miles
One of the safety features of the 2018 VW Atlas is the automatic breaking system in the instance that a crash may occur. With this the front sensors of the vehicle warn prior to by either beeping or in some cases slamming on the automatic breaks. I have found that when I am on a hill of a certain grade, that the sensor system recognizes the bottom of the hill as an obstacle and many times when trying to accelerate off the hill turning onto the next road the automatic breaking system goes into effect stopping me dead into cross traffic and in some instances giving no warning to someone behind me that I may break urgently when I should be accelerating through an intersection/from a hill. I have almost been hit 3X with these issues and now find that I have a lot of stress when trying to drive off hills that this will continue to happen. I have tried turning off the front vehicle warning (which needs to be done every single time you restart the car) and this doesn't make any difference. To this same note, when I am in stop and go traffic, my front sensors continually go off which is a complete distraction when driving.

- Snohomish, WA, USA

problem #10

Jul 172018

Atlas

  • 6,500 miles
On four separate occasions, my 2018 VW Atlas sel premium has activated the brake maneuvering system without warning. There is an aggressive braking combined with a loss of control of acceleration. Typically, this occurs when exiting a driveway or parking lot. On two of the occasions, I was merging into heavy oncoming traffic and the system left me stranded in a dangerous location perpendicular to oncoming traffic. This is a huge safety concern for me and especially if my wife and children are in the car. The car is currently at the dealer service center and there is currently one other Atlas in the shop for the same complaint. Multiple sources on the internet from other owners have announced similar occurrences. Many have reported that the service center simply tells them to deactivate the system. Well, that is not a fix... it is a temporary work around. Many have stated that VW engineers have reported back that the system works as intended and no fix is required. This is unacceptable. If the system is working as intended and is activating during potentially dangerous situations when there is no actual need for collision avoidance braking maneuvers, the system may need to be redesigned. I have not verified personally as to if VW denies any fault but I will certainly do so if the service department tells me that it is operating normally and I should just disable the feature. I paid extra for that feature, along with other safety features available because I want them for added safety should I, or my family, need them. The feature itself shouldn't put me in a dangerous situation.

- Pace, FL, USA

problem #9

Mar 052018

Atlas

  • 6,000 miles
The steering wheel of my 2018 Atlas front wheel drive shakes when stepping on the gas from stop when the road is wet. I took it to the dealer 3 times and I was told that this is how the esp works. I even talked to VW customer service and I received a letter that my vehicle is performing as designed. I've driven front wheel drives before and never experienced this type of issue. I am concerned that there might be a hidden issue that is hiding right now and may cause an accident in the future. I've searched the Atlas forums and no one is experiencing this issue.

- Daly City, CA, USA

problem #8

Jul 032018

Atlas

  • 4,486 miles
Vehicle has a maneuver braking system that is faulty. The system is supposed to detect if there is a vehicle or object that you are about to hit and auto brake. When I pull out of my driveway at home or work the system auto brakes and activates the maneuver braking when there is no vehicle or object present. This seems to occur on driveways that have a slight decline. This is a safety issue because when the maneuver braking is activated the car stalls in the middle of the road for no reason.

- Montrose, CO, USA

problem #7

Sep 242017

Atlas

  • 100 miles
2018 VW Atlas manual, rear temperature control panel has a design oversight which should be considered a safety concern. The vehicle targeted the american family car market which should have assumed rear passengers were too young to reach the manual rear temperature controls from the 2nd row seating and provided a means for the 1st row passengers to control whether the rear vents blow hot or cold. This function was intentionally removed from the front panel manual controls. The upgraded tech package for the Atlas provides front and rear zone automatic temperature controls as well as the ability of 1st row occupants to override the rear settings. The manual controls only allow 1st row occupants to enable or disable the rear controls whereas minivans / family SUVS experienced include rear off, rear control, and rear sync to front. The issue here is that if a child strapped in a car seat in the rear says they are cold, the 1st row passengers are going to do something about it. This involves reaching blindly behind the center console to feel around for the appropriate buttons and may even result in the driver having to remove their eyes from the road to peer over the console to see what the settings are. The only change a front row occupant can make to the rear temperature setting from the front panel is to disable it which is an unacceptable solution in most cases. In other words this design flaw encourages a driver to take their eyes off the road or be distracted beyond what holding a cell phone for a voice call does. If most states consider it illegal to drive/ talk non-hands free, this design feature should be corrected with a Volkswagen firmware change. After 9 months of attempting to do exactly that, VW has responded flatly that they will do absolutely nothing to correct the design. Dealers aren't even aware of the behavior in order to warn customers.

- Corvallis, OR, USA

problem #6

Jun 302018

Atlas

  • 1,462 miles
Engine turns off while running. Display says to turn on engine manually. The problem is that if you are in a highway you have to stop an push the brake and then the start button. It happened in acity street. This is the fifth time it goes to the dealer to solve this problem.

- Toa Baja, PR, USA

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