10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 9,328 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Forward collision system fault random forward collision system stopped working for approx. 45 days, fault error on display but did not show up VW vehicle status report "Volkswagen car net security & service (vehicle diagnostic and maintenance) happened in baja sur Mexico and VW usa would not cover under warranty service in Mexico. Started working again unexpectedly without being repaired.
- Brentwood, Ca, CA, USA
I read under a complaint site that you could press the start stop button while in motion not in park and shut off the vehicle at speed. I tried this and it does shut off the vehicle. The location of the button is right next to the gear shift and is easily accessible to children and any number of accidental reasons to press it the vehicle becomes very hard to steer and brakes become very different while not running. I fear for my family. I tried this in a parking lot while going very very slow to ensure my ability to stop safely if needed. At speed I don't know if I could have. The Atlas has 83 miles on it so it's a factory safety issue.
- Lake City, PA, USA
First the engine light came on couple days called spoke master mechanic stated shouldn't be problem as long as it's not blinking, bring in for check up. Engine light turn off. Car wouldn't start. Car was taken to dealer mechanic for about week. 3weeks later after getting car back. Engine turned off while in drive motion on my disable husband that has one leg. Thank god my two other adult children's were there. I'm afraid to take a chance traveling with this car. I fear for my family's life and safety as well as mine. My Atlas has been towed back to the dealership repairs and has been there for 3 weeks.
- Apple Valley, CA, USA
The heating system is not functioning properly when the remote starter is used, and there is no immediate solution to address the problem. The heating system disperses cold air instead of heating the cabin and defrosting the windows/windshields. This has been an issue since getting the car in November 2017. V told me this is a known national issue and no immediate solution. I'm concerned that all VW customers who purchased a in Atlas with a remote starter, are not getting the service the paid or are paying for. Nice addition prospective buyers or new leasers are not being informed. I know you have major issues to work with at the national level; however, since the scope of this issue is national you may want to be aware.
- Weymouth, MA, USA
- St. Louis, MO, USA