10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
8,662 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #10

Jul 172018

Atlas

  • 6,500 miles
On four separate occasions, my 2018 VW Atlas sel premium has activated the brake maneuvering system without warning. There is an aggressive braking combined with a loss of control of acceleration. Typically, this occurs when exiting a driveway or parking lot. On two of the occasions, I was merging into heavy oncoming traffic and the system left me stranded in a dangerous location perpendicular to oncoming traffic. This is a huge safety concern for me and especially if my wife and children are in the car. The car is currently at the dealer service center and there is currently one other Atlas in the shop for the same complaint. Multiple sources on the internet from other owners have announced similar occurrences. Many have reported that the service center simply tells them to deactivate the system. Well, that is not a fix... it is a temporary work around. Many have stated that VW engineers have reported back that the system works as intended and no fix is required. This is unacceptable. If the system is working as intended and is activating during potentially dangerous situations when there is no actual need for collision avoidance braking maneuvers, the system may need to be redesigned. I have not verified personally as to if VW denies any fault but I will certainly do so if the service department tells me that it is operating normally and I should just disable the feature. I paid extra for that feature, along with other safety features available because I want them for added safety should I, or my family, need them. The feature itself shouldn't put me in a dangerous situation.

- Pace, FL, USA

problem #9

Mar 052018

Atlas

  • 6,000 miles
The steering wheel of my 2018 Atlas front wheel drive shakes when stepping on the gas from stop when the road is wet. I took it to the dealer 3 times and I was told that this is how the esp works. I even talked to VW customer service and I received a letter that my vehicle is performing as designed. I've driven front wheel drives before and never experienced this type of issue. I am concerned that there might be a hidden issue that is hiding right now and may cause an accident in the future. I've searched the Atlas forums and no one is experiencing this issue.

- Daly City, CA, USA

problem #8

Jul 032018

Atlas

  • 4,486 miles
Vehicle has a maneuver braking system that is faulty. The system is supposed to detect if there is a vehicle or object that you are about to hit and auto brake. When I pull out of my driveway at home or work the system auto brakes and activates the maneuver braking when there is no vehicle or object present. This seems to occur on driveways that have a slight decline. This is a safety issue because when the maneuver braking is activated the car stalls in the middle of the road for no reason.

- Montrose, CO, USA

problem #7

Sep 242017

Atlas

  • 100 miles
2018 VW Atlas manual, rear temperature control panel has a design oversight which should be considered a safety concern. The vehicle targeted the american family car market which should have assumed rear passengers were too young to reach the manual rear temperature controls from the 2nd row seating and provided a means for the 1st row passengers to control whether the rear vents blow hot or cold. This function was intentionally removed from the front panel manual controls. The upgraded tech package for the Atlas provides front and rear zone automatic temperature controls as well as the ability of 1st row occupants to override the rear settings. The manual controls only allow 1st row occupants to enable or disable the rear controls whereas minivans / family SUVS experienced include rear off, rear control, and rear sync to front. The issue here is that if a child strapped in a car seat in the rear says they are cold, the 1st row passengers are going to do something about it. This involves reaching blindly behind the center console to feel around for the appropriate buttons and may even result in the driver having to remove their eyes from the road to peer over the console to see what the settings are. The only change a front row occupant can make to the rear temperature setting from the front panel is to disable it which is an unacceptable solution in most cases. In other words this design flaw encourages a driver to take their eyes off the road or be distracted beyond what holding a cell phone for a voice call does. If most states consider it illegal to drive/ talk non-hands free, this design feature should be corrected with a Volkswagen firmware change. After 9 months of attempting to do exactly that, VW has responded flatly that they will do absolutely nothing to correct the design. Dealers aren't even aware of the behavior in order to warn customers.

- Corvallis, OR, USA

problem #6

Jun 302018

Atlas

  • 1,462 miles
Engine turns off while running. Display says to turn on engine manually. The problem is that if you are in a highway you have to stop an push the brake and then the start button. It happened in acity street. This is the fifth time it goes to the dealer to solve this problem.

- Toa Baja, PR, USA

problem #5

Jun 202018

Atlas

  • miles
VW called to inform me a the safety recall. The first person I spoke with at the dealership said my car was not affected. The second person at the dealership stated my car was affected. When I run my number in the website search it does not show a recall. This is dangerous. If I was not suppose to drive my car due to this recall fix your search site. It is misleading.

- St. Louis, MO, USA

problem #4

Mar 092018

Atlas

  • 2,500 miles
Forward collision system fault random forward collision system stopped working for approx. 45 days, fault error on display but did not show up VW vehicle status report "Volkswagen car net security & service (vehicle diagnostic and maintenance) happened in baja sur Mexico and VW usa would not cover under warranty service in Mexico. Started working again unexpectedly without being repaired.

- Brentwood, Ca, CA, USA

problem #3

Mar 192018

Atlas

  • 83 miles
I read under a complaint site that you could press the start stop button while in motion not in park and shut off the vehicle at speed. I tried this and it does shut off the vehicle. The location of the button is right next to the gear shift and is easily accessible to children and any number of accidental reasons to press it the vehicle becomes very hard to steer and brakes become very different while not running. I fear for my family. I tried this in a parking lot while going very very slow to ensure my ability to stop safely if needed. At speed I don't know if I could have. The Atlas has 83 miles on it so it's a factory safety issue.

- Lake City, PA, USA

problem #2

Mar 042018

Atlas

  • 5,000 miles
First the engine light came on couple days called spoke master mechanic stated shouldn't be problem as long as it's not blinking, bring in for check up. Engine light turn off. Car wouldn't start. Car was taken to dealer mechanic for about week. 3weeks later after getting car back. Engine turned off while in drive motion on my disable husband that has one leg. Thank god my two other adult children's were there. I'm afraid to take a chance traveling with this car. I fear for my family's life and safety as well as mine. My Atlas has been towed back to the dealership repairs and has been there for 3 weeks.

- Apple Valley, CA, USA

problem #1

Nov 172017

Atlas

  • miles
The heating system is not functioning properly when the remote starter is used, and there is no immediate solution to address the problem. The heating system disperses cold air instead of heating the cabin and defrosting the windows/windshields. This has been an issue since getting the car in November 2017. V told me this is a known national issue and no immediate solution. I'm concerned that all VW customers who purchased a in Atlas with a remote starter, are not getting the service the paid or are paying for. Nice addition prospective buyers or new leasers are not being informed. I know you have major issues to work with at the national level; however, since the scope of this issue is national you may want to be aware.

- Weymouth, MA, USA