10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 5,027 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Car displaying an error air bag message. Other 2021 VW Atlases are showing as recalled for sensor mat and wiring harness but my VIN is not showing.
- Hoover, AL, USA
3 weeks ago, the warning light of the front airbag turned on. The airbag system has a malfunction and is available for inspection I did research and found a Safety Recall on my car (VW Atlas SUV FWD 2021) with the Code: 69PZ I have not received any notice from my car dealer or manufacturer I am worried that the faulty airbag system could deploy in the middle of a drive or not deploy in case of an accident.
- Mission, TX, USA
This is regarding the passenger side airbag/sensor that needs recall in my 2021 VW Atlas. Is there still no planned fix for this" If so, why not" We are getting close to 6 months from the first notice and it is inconvenient to not have passengers be able to ride safely.
- Clinton, MS, USA
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Las Vegas, NV, USA
The contact owns a 2021 Volkswagen Atlas. The contact stated while driving approximately 2 MPH, the "Air Bag Error" message was displayed on the instrument panel. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed. The contact researched online and was made aware of the NHTSA Campaign Number: 24V464000 (Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.
- Burlington, NC, USA
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sicklerville, NJ, USA
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000(Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
- Whiting, IN, USA
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Phoenixville, PA, USA
Was advised recall is usually sorted out within 30 days. It has been 30+ days since the official passenger airbag recall. Purchased vehicle 60 days ago, Vehicle recalled 30+ days ago-?" no remedy available. Passenger airbag issue-?" Turo, Lyft, Uber will not allow me to earn income due to NHTSA recall regulations-?" not drivable due to safety issue. Unemployed 30+ days as well as no transportation for family. We are stuck at home this summer with car payment and house payment we cannot pay. Hoping this complaint may help my family get back on our feet and speed up a solution to the recall on our 2021 Volkswagen Atlas SE w/motion & technology R-Design.
- Columbus, OH, USA
Right now there is a recall for an incorrectly working airbag for my volkswagon and i have a lease that is up next month. They will not buy back my vehicle because of the recall and the fact that they have no fix. I have a family of 5 and need all 5 seats and now cannot drive my car with everyone without a giant safety risk. This is happening in concert with a faulty air conditioning unit in the vehicle that has been serviced more than 5 times in a 3 year period and is currently at the dealership to have the a/c unti fixed but now is not willing to negiotate because they know they cannot resell the vehicle.
- San Antonio, TX, USA
Passenger air bag sensor defect Diagnosed by local dealership and quoted $800 for repair.
- Jacksonville , NC, USA
My 2021 Atlas has been giving me an -??error: airbag-?? warning for the last 12 months, off and on. I-??ve taken it to the shop multiple times for this issue and there are no codes that indicate anything is wrong. The first time the issue occurred, it would ding and pop up the warning while driving, and would only pop up one time over the course of my drive. The shop checked it out and said the -??sensor was loose-??. The second time it happened (3 or so months later), it would ding at me multiple times over the course of my drive and while I was parked. I took it in yet again and they said it was just messy under the seat and that-??s probably why. Four weeks later, it-??s happening again. I am beyond fed up with having to take it in over and over again for the same thing, and they never find a problem. I need a reliable car as I have kids and a husband and I-??m not willing to risk their safety. I am strongly considering getting rid of the car, due to this issue alone.
- Cowiche, WA, USA
The vehicle has been giving off an Airbag error warning when in operation. After taking the vehicle in to a VW dealership, they checked for any active recalls on the vehicle and told me that there were no recalls found for my make, model, and year vehicle and wanted to charge $200 just for them to check and see if there was a problem with the airbags. After doing my own check, I realized that the error message occurred because it was not registering that I had a passenger in the front passenger seat. The airbag in this location does not activate when someone is in the passenger seat. I've checked the NHTSA records to see that a recall was issued on this problem within the last 12 months and notification letters went out in March of 2024. The referenced vehicle is used and was purchased in January 2024 and should have been included in the recall register.
- Georgetown , TX, USA
Airbag:Error message on display. Passenger airbag not working properly when operating vehicle. Safety of family and children at risk when riding in front passenger seat of vehicle. Warning light appeared approx 1 month ago. Called dealership was told no recall, no fix.
- Sparta, TN, USA
There is an airbag warning indicator on in my vehicle. I have reached out the manufacture of this car with no help. I am concerned that the safety of my vehicle is compromised. Who is to say that the airbag will fail during an accident or that the airbag would deploy on it's own without accident.
- Swansea, SC, USA
My 2021 Volkswagen Atlas has been sporadically giving me an error message for my airbag. Upon googling the issue, it appears that VW did in fact recall the airbags for many VW Atlas years 2018-2021. When I called the dealership to get the airbag issue resolved, they informed me that my vehicle was not recalled for this issue. When I took it to the shop, the code being read from my car is the exact problem that VW recalled. Therefore, my car is affected by the airbag safety issue and should be involved in the recall.
- Roswell, GA, USA
The airbag:error light and message came on. All other models of 2021 VW Atlas were recalled for this issue last year but for some reason our model was not. However, ours started having the same air bag issue, but it has not been recalled yet so the dealership will not cover the repair.
- Sharpsburg, GA, USA
The contact owns a 2021 Volkswagen Atlas. The contact stated that the passenger-??s side air bag warning light illuminated after starting the vehicle. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the passenger occupant detection system (PODS) had failed and needed to be replaced. The vehicle was not repaired. The mechanic advised the contact that there was a recall related to the failure, NHTSA Campaign Number: 23V215000 (Air Bags). The VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 51,000.
- Schenectady, NY, USA
- Leander, TX, USA