The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Ankeny, IA, USA

VW issued a recall stating the following: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to restart or the pulse inverter to deactivate. Recall consequence: A reset or deactivation may cause a loss of drive power, increasing the risk of a crash. Recall action: Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ. Since the notification in March, no dealer in the DC area has been certified to make the repair, and as of June 12, 2023, no shop in America is able to repair the issue due to a lack of parts.

- Silver Spring, MD, USA

The contact owns a 2021 Volkswagen ID.4. The contact stated that the -??Service Now-?? warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The contact stated that the issue was related to a Service action program regarding the hybrid battery pack. The failure mileage was approximately 10,000.

- Stratham, NH, USA

On 5/10/2023 I got into the vehicle, started, put it in Drive, and noticed the FRONT PASSENGER DOOR was showing ajar in the instrument cluster. I grabbed the door and confirmed it had become unlatched and had to close it again. On 5/16/2023 I again was in the vehicle, in drive, but not moving when the FRONT PASSENGER DOOR opened on its own with no occupant. I reached over and closed the door, but the door locks became inoperative for several minutes.

- Ventura, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the computer dashboard became inoperable, displaying a black screen. The vehicle was taken to the dealer and diagnosed as having HB Battery Management Control Unit failure; however, the vehicle was not repaired. The contact was informed that a fix would be available in 2025. The manufacturer was made aware of the failure. The failure mileage was approximately 18,655.

- Sonoma, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Petaluma, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Larchmont, NY, USA

Instrument cluster returned error "warnings and information not available. Drive with greater care!" While vehicle was in motion. Issue resulted in loss of speedometer and other systeam safety features including blind spot monitoring, lane assist etc. Loss of speedometer while in motion was of the largest concern. The car produces audible alerts for errors such as low tire pressure or low wiper fluid, but this critical error did not.

- Clermont, FL, USA

I contacted several local Volkswagen dealers regarding safety recall (Manufacturer Recall Number97ZZ, NHTSA Recall Number23V040) to get my vehicle repaired. None of them have parts associated with this repair and told me it will take more than a year to get them. I contacted VW customer service and they are unable to help resolve the issue. I am now forced to drive an unsafe car for more than a year. If VW cannot address this safety issue in a timely manner, I would like them to replace it with a safer vehicle without safety issues.

- Austin, TX, USA

I have made multiple appointments at WINN VW of Woodland Hills, CA to have these recalls repaired (57J5, 97ZZ) only to have the dealership cancel the appointments both times. I called Galpin VW of Van Nuys, CA and was told flat out that they would not schedule my vehicle for repairs. I was last given an appointment of January 8th, 2024 by Santa Monica VW of Santa Monica CA. I believe that VW is acting with gross negligence and not making a good faith effort to have these recalls repaired in a reasonable timeframe and is therefore putting me and my family lives and safety in danger.

- Northridge, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Dick Hannah Volkswagen (3500 NE Auto Mall Dr, Vancouver, WA 98662) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Portland, OR, USA

There is an open safety recall for the HV battery that is unable to be fixed in a reasonable time. My local dealer can't fix because they don't have a HV technician and when I called another I was told I can't get it fixed until April, 2024. How can a vehicle manufacturer sell cars that it cannot fix because there are not enough technicians especially with safety issues. Why can they continue to sell cars they cannot fix in a timely manner. I am stuck with the car because not many people want to buy a car with an open safety recall that cannot be fixed in a reasonable time. What are my rights?

- Coupeville, WA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Diego, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond and started to lose motive power. Several unknown warning lights were illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact later received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Napleton's Volkswagen of Sanford (4175 S Orlando Dr, Sanford, FL 32773) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.

- Debary, FL, USA

Instrument cluster on driver's steering wheel overheats. The heat is enough to cause a burn.

- Sebastopol, CA, USA

The driver's side door opens randomly when the vehicle is driving and continues to open even if the driver manually shuts the door. When the vehicle is in park the Driver's side door will not open, even when the manual procedure is used.

- Sebastopol, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer, a second dealer Cardinale Volkswagen (500 Auto Center Cir, Salinas, CA 93907) and third dealer Santa Cruz Volkswagen (1616 Soquel Ave, Santa Cruz, CA 95062) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Carmel, CA, USA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated this is a software update and the dealer, the parts are available but the dealers are only able to perform recalls on 2 cars per week.

- Rutledge, GA, USA

The vehicle has shot down twice when about to leave my garage and has gone dead, zero lights, completely dead. I have had to step out of the car, wait a few seconds before getting in again and pushing the brake to wake him up (it-??s an EV). All this in a period of two weeks a couple of months ago. I did no pay too much attention at the time until I read that there is a recall that looks like this problem and that it can happen amid driving, with possible fatal consequences if I-??m driving in a freeway for example. I have called the dealer twice and have not got my car checked yet. They tell me to wait, that I-??m in a list but this is serious!

- Ontario, CA, USA

It happened to me at least 3 times. The first one happened Oct, 2021, when I did not realize it is a big serious problem. The other two happened in Aug 2022 and Oct 2022, respectively. All the three incidences took place after I charged my vehicle in a hot environment exposed to scathing sun shine. The drive assistance and sensor were not working, the cruise function did not work, and the road sign reading feature was not available. Several warning signs about those functions and features showed on driver's console. I was driving on Highway 15 or Highway 405 and of course I could not stop and check. However, after driving like 15-30 minutes, these features go back to normal. I suspect the sensors that make those functions and features work cannot handle the harsh temperature well.

- Cypress, CA, USA