The contact owns a 2009 Volkswagen Jetta. When attempting to drive the vehicle, the brake, ABS, and traction warning indicators illuminated. A beeping sound was also heard. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS module failed and needed to be replaced. The contact was informed to take the vehicle to a dealer. The vehicle was later taken to winn Volkswagen woodland hills (located at 21141 ventura blvd, woodland hills, ca 91364, (818) 884-4444) where it was diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken back to the dealer where a software update was performed; however, it did not correct the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 76,000.

- Canoga Park, CA, USA

ABS VW Jetta recall. My 2009 VW is currently under a safety recall for ABS system failures. The ABS system on my car has in fact failed, yet the dealer is refusing to complete the recall because the system is in failure and they claim that the software cannot be updated to see if the system is failing. The dealer instructed me to replace the ABS system in my car (at my own cost) so they can complete the software check. The estimate for the repair was $2900. I refused as the part in question is under recall. They claim the recall does not cover my failed ABS system. I believe Volkswagen is abdicating their safety responsibilities for a known problem and failed part in their cars. In a cursory review online there are hundreds of similar complaints to be found online. I hope that the ntsb is reviewing similar complaints and will compel VW to make the mechanical repairs to the ABS systems necessary, not just check the software.

- Brooklyn, NY, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that while the driver was driving, all the warning lights on the instrument panel illuminated with a beeping noise. The vehicle was taken to Carolina Volkswagen (7800 E independence blvd, charlotte, nc 28227, (704) 537-2336) where it was diagnosed that the ABS module failed and needed to be replaced. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control) but could not complete the recall due to the module had failed. The vehicle was not repaired due to the repair fees. The manufacturer was made aware of the failure and did not offer further assistance. The approximate failure mileage was 124,000.

- Matthews, NC, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact did not receive a notification. While driving, the brake pedal was depressed, but failed to respond. As a result, the contact crashed into a concrete structure. There were no injuries, but the contact was a bit shaken up. A police report was not filed. The insurance company towed the vehicle to a collision center to inspect the damages. The dealer was not contacted. The cause of the failure was not determined. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.

- Houston, TX, USA

ABS, brake, seat belt and washer lights came on and still on at all times

- Elkhart, IN, USA

The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 16V913000(service brakes, hydraulic, electronic stability control). The dealer (murfreesboro Hyundai, located at 2203 nw broad St, murfreesboro, tn) refused to perform the repair until they repaired another portion of the ABS. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lebanon, TN, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that the anti-lock brake system, electronic stability control, and parking brake indicators were illuminated. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy Volkswagen of springfield (6601 backlick rd, springfield, va 22150, (703) 544-2973) diagnosed that the anti-lock brake system needed to be replaced due to a lack of connection. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was unknown. Parts distribution disconnect.

- Springfield, VA, USA

ABS module recall I have an incomplete recall that Volkswagen is not trying to fix. They are saying that they are not getting a connection to be able to read the recall and that I would have to buy the new ABS module so that they could do an update on the new module. When it clearly states in the recall that ABS modules with an insufficient ground connection would be replaced. Volkswagen has done nothing but say they can't get the code to show for them to perform the recall. I understand why Volkswagen has the most complaints because even if it's something they are required to fix they will try to weasel their way out of remedying the situation.

- Springfield, VA, USA

My ABS light came on and then my red brake light came on, a few days later my epc light came on. About a week after that that my speedometer stopped working and I noticed that the mileage had stopped counting. I took it to napleton's Volkswagen service department in orlando and (short version) received a quote to do the work of over $1700 to fix the ABS before they could even tell me if there was a problem with the ABS as they could not upload the software for the recall..the problem was directly related to the ABS module..which in my paperwork is described in the recall information. I have told them not to fix my car as I believe this is incorrect (most of the work they quoted I believe is incorrect) and will be taking it to a mechanic I trust. It also opens the door for fraud as if I allowed them to do the work and then "fix" the recall that would seem like they would be charging me and Volkswagen for the work. They also are charging me for diagnostic on the ABS but per their own words they haven't been able to do the diagnostic. My car actually runs fine, however without the speedometer and having the brake lights on it feels very unsafe. The problem started 2 weeks ago July 23, 2018 and I brought it to service dealer yesterday

- Chuluota, FL, USA

The contact owns a 2009 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact scheduled an appointment with the dealer (brown's Volkswagen, 10501 midlothian turnpike, richmond, va 23236, (804) 379-7283) for diagnostic testing. The dealer located failure code: Dtc 125 (which was related to the recall) and stated that the ABS control module would need to be replaced with the software upgrade. The dealer also located failure code: Dtc 124 (unknown). The contact stated that the dealer was awaiting a response from the manufacturer to resolve the dtc 124 failure code. The manufacturer provided a case number and the contact was awaiting a remedy. The contact planned to take the vehicle to an independent mechanic for further diagnostic testing. The failure mileage was not available.

- Richmond, VA, USA

The contact owns a 2009 Volkswagen Jetta. While driving at an unknown speed, the brake pedal was depressed, however, the vehicle slid to a stop. In addition, the ABS and stability control warning indicators illuminated. The vehicle was taken to Volkswagen mckinney (3600 S central expy., mckinney, tx 75070) where it was diagnosed that the ABS control module needed to be repaired. The contact was informed that the vehicle was unable to be repaired because a software update was needed. The vehicle was not repaired. The manufacturer stated that a diagnostic test was not needed because the VIN was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The approximate failure mileage was 115,000.

- Fairview, TX, USA

The contact owns a 2009 Volkswagen Jetta. While the contact's wife was driving the vehicle, the brake, ABS, and electronic stability control warning indicators illuminated. The contact stated that the vehicle exhibited the same symptoms as indicated in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to an independent mechanic where it was diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was 114,418.

- Orlando, FL, USA

The contact owned a 2009 Volkswagen Jetta. While driving 30 mph, the ABS warning indicator illuminated as the brake pedal was depressed. The contact's vehicle did not stop and crashed into another vehicle. The air bags failed to deploy. There were no injuries and a police report was filed. The manufacturer was notified and informed the contact to call her insurance company. The manufacturer opened case number: 180215369. The vehicle was towed and deemed a total loss. The dealer was not contacted. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control) after the crash, which could have contributed to the brake failure. The failure mileage was 163,129. Engine was placed with a remanufactured engine in November 2014 due to original engine failure. The mileage for original replacement engine was approximately 38,000 miles.

- Barboursville, VA, USA

The contact owns a 2009 Volkswagen Jetta. While driving approximately 40 mph, the contact depressed the brake pedal, but the vehicle failed to stop. The vehicle started to decelerate and was able to come to a complete stop. The traction control, ABS, brake, and tire pressure warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake pressure sensor failed and needed to be replaced. The contact called brandon Volkswagen at (813) 630-4000 (located at 9816 E adamo dr, tampa, fl 33619) and was informed that either the ABS module or the speed sensor failed. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was not made aware of the failure. The approximate failure mileage was 101,000.

- Lutz, FL, USA

In April of 2016 car just had 6 indicator lights on dash. Just happened one day on the highway. Speedometer, gas gauge none of the dash worked. Red light constant flashing. We ended up having to park it for 6 months while still paying 300 a month car payment and full coverage insurance until I had money to fix it. Around the same time the back passenger window stopped working and still doesn't work. I got this car in March of 2015 I believe. It has cost me so much money and I am hoping that I may be able to get a reimbursement on the 800 I spent to fix it, only to have it do this stuff randomly every few months. Just 2 weeks ago I had to slam on the brakes while driving and there was a bang sound and I drove it home. The next day it drove to work ok and then on way home when it started it immediately was running badly and check engine light and all that was on again. We took it to mechanic and he said thermostat was stuck open and it did need a coil and wires or something also. It has been just constant with this car and I am spending a ton of money. It's really difficult raising a family and working 30 miles away from my home and dealing with this constantly. Oh, and the air conditioner only works in the winter time. Definately not when idleling. Mechanic says that's a 400$ part so I'm just trying to scrounge up the money to fix that part of the electric disaster this car is before it hits 101 on my days sitting in traffic. Please help. The document I have to upload is the reciept from the repair. It was messed up for almost a year before I could fix it. Mostly just sitting.

- Georgetown, TX, USA

The contact owns a 2009 Volkswagen Jetta. While driving approximately at 80 mph, the ABS, electronic stability control, and brake warning indicators suddenly illuminated and remained lit. The failure was not diagnosed or repaired. The contact indicated that the vehicle was serviced in may of 2017 per NHTSA campaign number: 16V913000 (service brakes) and the ABS control module software was updated. The contact stated that the vehicle experienced the same failures listed in the recall. The manufacturer and local dealer (vista Volkswagen, 700 N. federal hwy, popeno beach, fl) were notified of the failure. The failure mileage was 129,000.

- Fort Lauderdale, FL, USA

The contact owns a 2009 Volkswagen Jetta. The contact was experiencing a progressing failure with the ABS and electronic stability control indicators illuminating and the brake light flashing. Months later, the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact called charles maund Volkswagen (6900 burnet rd, austin, tx 78757, (512) 458-1111) and was informed that the remedy was not available. The vehicle was diagnosed by the dealer. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect.

- Bastrop, TX, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that when the brake pedal was depressed, there was an abnormal vibration. Also, the vehicle veered left or right when braking and the brake pedal traveled to the floorboard numerous times. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The dealer (team Volkswagen of hayward, 25115 mission blvd, hayward, ca 94544, (510) 885-1000) indicated that the remedy and parts were available. The regional case manager indicated that the manufacturer would not provide a solution because of the age and mileage of the vehicle. The contact was uncertain as to when the vehicle would be repaired. The approximate failure mileage was 138,000. Parts distribution disconnect.

- Union City, CA, USA

The contact owns a 2009 Volkswagen Jetta. While driving various highway speeds, the ABS and ESC warning indicators suddenly illuminated and the steering wheel became harder to turn. In addition, the speed suddenly decreased. The vehicle was taken to lithia Volkswagen in reno, nv where it was diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was included in NHTSA campaign number: 16V913000 (service brakes, electronic stability control); however, since the diagnostic codes were not obtained from the module, the module would not be replaced per the recall. The contact stated that the vehicle experienced the same failures listed in the recall. The manufacturer was notified of the failures. The failure mileage was 100,000.

- Reno, NV, USA

The contact owns a 2009 Volkswagen Jetta. The contact stated that various warning indicators illuminated and the speedometer malfunctioned, which resulted in the speedometer not indicating the correct speed. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. White allen Volkswagen was contacted and refused to perform the repair due to the ABS module being defective, which needed to be replaced before the recall could be performed. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.

- Independence, KY, USA