10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 27,508 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Unknown
- Chicago , IL, USA
I brought this car for my daughter. It has quick on her twice with no warning. The car has malfunctioned twice getting gas. The first incident it would not start after getting gas. The cap was on correct.I finally was able to get it started. I was 2 miles from home and it rode smoothly.The car rode fine for about a week then my daughter got gas again at a different place in my hometown. It started up then as she tried to drive into street it just cut off. Thankfully, it stopped before she entered the street. The car had to be towed home. The battery is new, low mileage and its not the alternator. I am afraid for her to drive it. I believe it could cut off again without warning.
- Helena , AL, USA
Looking to see if my timing belt or serpentine belt needs to be replaced.
- Poughkeepsie, NY, USA
Sunroof exploded from inside out while driving on highway. Dealership will not cover under warranty knowing there is a class action lawsuit under review. Other drivers were effected dodging class particles on highway. Interior of car plus myself was covered with glass for the next couple miles until finding a Volkswagen dealership. Super loud explosion noise almost caused me to wreck too. I would not recommend Volkswagen brand to anyone now.
- Woodford, VA, USA
My car has a keyless push start button and now has a sluggish start.
- Frisco, TX, USA
Key gets stuck in ignition when turning off the engine.
- Rancho Cordova, CA, USA
Ignition key got stuck into ignition switch making unable to turn the car off. This starting happening after recall 37M2 was performed.
- Orlando, FL, USA
Horn will not function below freezing ambient temperature; likely moisture inside has frozen the mechanism; works fine once ambient temperature has risen above
- Fisherville, KY, USA
I originally took my 2015 Jetta SE tsi certified car in to be serviced at the VW dealership because of the steering pin safety warning that was issued because the airbag light and steering light were on and it started having trouble starting and all kinds of instrument lights were showing. I was told I need to replace my battery which I did and they did an 24dr emissions recall to my car. I picked my car up and was told now I have a 'no key' code. I have since had nothing but trouble. I have to start my car in emergency start mode... erghh. My car began bogging down. My car then began to randomly without warning flash the ESC control light on, then epc light and then engine light. At the same time this is happening, no matter what speed I am going even interstate driving, the car will not accelerate. I had this happen and had to pull over coming out of a tunnel. I restarted and drove home with only the engine light on. I had my car then towed back to another VW dealership. They tested my car on the computer and I was told to replace the spark plugs for misfires which I did. They also noted the 'no key' code and diagnosed this as me needing a new body control module which I suspect definitely has something to do with the recall being performed either directly or indirectly. I returned to the original dealership who replaced my battery and performed the recall without my knowledge or consent. On the way to take my car to the dealership the same incident with my ESC and engine light occurred. I pulled off the road and restarted it; this time the engine light didn't stay on. I arrive at the dealership and wait four hours to be told the diagnostics show no history of any incidents or impaired drivability. I was sent home feeling unsafe because even VW can't diagnose my VW. And it happened again after I left! this happens at speeds of 10, 30 or even 60 mph!!
- Chesapeake, VA, USA
Key won't turn off. Requires shaking and wiggling key or forcing key to turn
- San Diego, CA, USA
My rear view camera stopped working on my vehicle. When I shift into reverse, the screen doesn't change to the rear view camera any more. Try it many times now.
- Federal Way, WA, USA
The horn and alarm chirp has gone crazy. Sometimes horn works but very soft and some other times doesn't work at all. The alarm chirp same. This is a new car and we can't believe this is happening. Workmanship going bad or location of the horn getting too much water and this is not customers fault. This will happen on and off.
- Dobbs Ferry, NY, USA
Cannot turn vehicle off once on. Key gets stuck. Vehicle is in park stationary. After jiggling the key for over a couple hours I finally got the vehicle to turn off.
- Perry, MI, USA
The ignition key stays inside the ignition switch, and sometimes the car can not be started or it can not be removed from the ignition switch
- Orizaba, Veracruz, NM, USA
My vehicle starts to stall out while either pulling out in front of traffic or while sitting at a stop light. The car does not stall out completely but for 4 seconds + the car will be non responsive to the gas and the tachometer goes to 0 which when pulling out in front of someone with the car sitting idle when its supposed to be moving is very scary. This happens randomly and last occurance happened today.
- Chesapeake, VA, USA
2015 VW Jetta tdi - unable to turn the ignition key in the off position to shut off the engine. Unable to remove key from ignition lock cylinder. Steering lock mechanism not allowing the key to rotate to off position to shut engine off and remove key from ignition cylinder event description: Vehicle in park on level ground. Engine will not shut off when rotating key in key cylinder to the off position. Appears that steering lock is not releasing the ignition key when rotating ignition key to off position. Poor design. Does not fail safe. Engine keeps running no matter what! lots of complaints on the web of this particular issue. Oem should recall this design defect. Air pollution issue. Urget action required from NHTSA
- Dallas, TX, USA
While driving my car I received a warning that these services were not working.blind spot monitor, front assist and rear traffic. I have car net service on this car. After being on the fwy for 2 hours, I finally was able to get off the fwy to turn back on the features, since you must be stopped. It seems that the car net program had sent a report from that day saying everything was fine. I believe when the program sends a report it glitches the software that controls these vital car functions. I called VW & car-net but they will not admit that there is a bug in the integration of the vehicle that causes the car to fail. This also happened to me once before while driving and I was told on the dash board that the car was overheating. I stopped and took it to the dealer and noting was wrong. This was also after the car sent a report from the car net program. Both happen while the car was in motion and gave no warning on the fwy. I believe this should be looked into before someone gets hurt. VW seems to not care about this.
- Woodland Hills, CA, USA
Back-up camera on 2015 fails to work after repeated times vehicle is placed in reverse
- Saginaw, MI, USA
I rented a vehicle through hertz to drive for lyft. I discovered the car horn didn't work when someone cut me off and I had to swerve to avoid them. This caused me to hit a curb and ultimately lose a hubcap. Hertz wants to charge me for hubcap... when I informed hertz about the issue I was told that they only inspect the body of the vehicle, not whether it functions. When pressed, they insisted that it was lyft's responsibility to check that the car is working and safe. Lyft claims it is the responsibility of hertz to inspect vehicles are working properly.
- Portland, OR, USA
- Dallas, TX, USA