EPC light came on and I could smell a strong odor of gas. The car immediately began to de-accelerate and I could no longer use the gas pedal. I was on a highway road with lots of curves and limited shoulder, this could have been deadly. The vehicle also could have started a fire. The same exact issue occurred with this vehicle in September of 2022 where a safety recall was issued for fuel rail bolts. It has been less than two years and the issue has occurred again.

- Seattle, WA, USA

The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta-??s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose and the car now is at my personal mechanic shop due to Brandon Tomes saying the had seen the car for the recall. I do not trust Brandon Tomes with my vehicle at this point in time to do fix the issue, if they even actually did anything when the car was in for the recall when the recall was initiated. If they did, and the bolts still came loose, then the original recall may need to be investigated and to see if there are multiple more units affected by the recall that have been seen for the recall and put as recall completed, only to have the issue arise at a later time.

- Greenville, TX, USA

Safety recall on fuel rail bolts was originally performed by dealership on 30Aug21. However, while driving to work 14May24 the car dumped a full tank of gas and had to be towed to dealership for repair. The technician found the fuel rail bolts missing.

- Deer Park, TX, USA

The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.

- Chicago, IL, USA

Fuel rail failed causing gas leak. Part was previously recalled and fixed, failed for same issue that caused original recall.

- Waterville, OH, USA

Dealer does not have parts to fix recall. Received fuel rail recall notice in March. It is late May and have called dealer multiple times with same response. Recall is for fuel rail that may leak.

- Pine, CO, USA

While the vehicle was in motion it turned off on me and started leaking fuel.

- Allentown, PA, USA

I was driving down the freeway at 70 mph and the car lost all power. The check engine code came on as well as the epc light. The car would try to start but would run very roughly. When I got it home I started it and noticed fuel pouring from the fuel rail

- North Salt Lake, UT, USA

I purchased this vehicle from larson automotive group in mid January 2021 and, only after checking your site, found the recall. I notified them and they returned the car and I purchased a different Jetta that I have no problems with. My concern is that they are still selling this vehicle and at least 4 other Jetta 1.4 ts on their site. I am worried others will not check as I did and be sold a car that is unsafe, with an active recall.

- Tacoma, WA, USA

The contact owns a 2017 Volkswagen Jetta. The contact stated that NHTSA campaign number: 20V648000 (fuel system gasoline) had exceeded a reasonable amount of time for the repair. The part to do the repair was not yet available. The contact received the recall notification December of 2017. The contact spoke with a Kia dealer that also service Volkswagen vehicles, (overturf Kia 1016 w columbia dr, kennewick, wa 99336 phone number (590) 586-3185), the dealer advised the contact if the vehicle was not emitting a fuel odor the contact should not be concerned and that the remedy was not yet available for repair. The manufacturer was not contacted. VIN tool confirms remedy not yet available.

- Pasco, WA, USA

Recall number: 20V648 is not resolved in a timely manner. There is not a repair available yet.

- Usaf Academy, CO, USA

I received a recall notice on a leaking fuel problem. I have tried to make an appointment but they say they cant repair it. I feel very uncomfortable driving my car because I have seen some leaking liquid.

- Chino, CA, USA

Was driving on the highway, smelled gas, pulled over, car died, epc light came on. Had the vehicle towed to the nearest VW dealer.

- Corvallis, OR, USA

My vehicle is under recall because my fuel rail bolts can become loose causing a fuel leak and a fire. I do not feel safe allowing my daughter to drive my vehicle going back and forth to college. I have contacted Volkswagen corporate concerning a loaner vehicle until a remedy exist. They told me the dealerships handle loaners and a recall that does not have a remedy does not qualify for a loaner car per the dealership. I still have two years to pay on this vehicle that is deemed unsafe and there is absolutely nothing I can do about it evidently. Is there a law firm heading up a class action lawsuit or is the government helping in any other way. This is how the biggest automaker in the world handles recalls. We had a recall with no remedy in our Lincoln and corporate Lincoln gave us a loner at no cost for 7 months until they figured out how to fix it. I am forced to keep paying for a vehicle that may kill my daughter. If they can't fix it they should be forced to buy it back.

- St Louis, MO, USA

Vehicle fuel pumps failed and vehicle disabled. I immediately smelled a strong odor of gasoline. Vehicle towed to local mechanic; upon inspection, noticed, smelled gas leaking from vehicle rail bolts. Volkswagen America contacted and vehicle towed to local Volkswagen dealership (ourisman, waldorf, md). Initially told no gas leaking, charged $229 with recommendation to clean engine and interior covering under the hood and new cabin filter (I declined and voiced my frustration). Told no gasoline leaking and released the vehicle. A few days pass and vehicle sits, notice a puddle of gasoline and called dealership. Told to tow vehicle to dealership, told again no gasoline leaking. I traversed to dealership and pointed out the issue. Then told my issue and not covered by recall.... lots more to tell Volkswagen of America case number # 04621276

- Brandywine, MD, USA

This 2017 Jetta had a massive amount of gasoline spraying from the fuel rail which was caused by poorly installed fuel rail bolts. The car was towed to a certified VW dealership on Nov 11th for repair of this documented manufacturer defect. The car remains in the possession of billing Montana Volkswagen with no resolution to the open safety recall. It is now December 28th, 2020. The car has been in VW hands for 46 days. I was told that it could take up to six more months to figure out the "prescribed fix".

- Dayton, WY, USA

I noticed today after driving my car when turned off, the fuel was leaking from exhaust pipe.

- Salt Lake City, UT, USA

I was accelerating from a 40 mph zone to a 65 mph highway when the car began to sputter and then enter a limp mode. I was able to pull the car to the side of the road and could smell a strong odor of gas. I raised the hood to see an overwhelming amount of fuel spraying from the passenger side of the engine. The engine was turned off and the vehicle was towed to the nearest certified mechanic, valley motor Honda, sheridan wy. There was not a VW shop within 100 miles of the breakdown. Upon original inspection, a torques head bolt was discovered loose from the fuel rail and the fuel rail was separated from the injector on the distal cylinder (see picture). Simply tightening the fuel rail did not satisfy the problem. This is reportedly the result of the injectors shifting position and/or being damaged. After learning about this common VW Jetta problem, the car was towed to the nearest VW dealership in billings Montana. It appears that the prescribed recall fix for this issue might only require some loctite and wrench turning for the cars that have not yet experienced this catastrophic failure. The fix looks to be more extensive for cars like mine that were not caught in time. The car has been at billings Volkswagen for 14 days without resolution. I do not know what parts are involved or why the repairs not available. I can provide a copy of the repair bill from valley motor Honda in which the fuel rail was identified as the source of mechanical failure.

- Dayton, WY, USA

Removing the key while the shift lever is in a position other than "park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash. I asked after I first bought the car and they said it was normal. I called recently and was told my VIN number was not included in the recall. It is a daily dangerous failure on VW's part. It happens every day and when called they said I would have to pay for it. I did not get any recall information about the issue.

- Denville, NJ, USA

My vehicle had been running normally and without issue until I got it home and when I needed to leave again, the engine would crank but would not start. Found to have a gas leak pooling under my car and fuel leaking out from around the fuel rod every time I turned the key. I work as a hospital employee on call and my critically ill patient's care was delayed because of my inability to get my car running.

- Metairie, LA, USA