really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
7,861 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Oct 152019


  • 300 miles
Vibration and grinding noises at low speeds. Started around 200-300 miles on the odometer. Originally only occurred in eco mode now happens all the time. It has gotten progressively louder and more severe over the last 4-5 months Iżve owned the vehicle. Took it to the dealer twice and they told me it's normal but it sounds and feels terrible. The car feels very unsafe. Sometimes it accelerates very slowly and other times I barely press the pedal and it takes off and the tires spin. When driving in eco mode the internal computer seems to forget and switches back into regular drive mode but the eco mode button will stay illuminated even though the dash display says it is in drive. At higher speeds the grinding becomes more of a low growl or scrape and also vibrates much more especially when turning or accelerating. When I first start the car to leave home or leave work my brakes screech the first 3-4 times I apply them. It's so loud that my neighbors have complained multiple times. No matter what kind of driving I do or where it is the vehicle feels unsafe and makes loud grinding noises when accelerating or cruising.

- Anacortes, WA, USA

problem #10

Feb 112020


  • 200 miles
Car makes grinding noise when going between 20-40mph, every car I test drove made this noise so I assumed it was normal. Not as loud in the sport mode but noticable in eco mode more. My car has 4000 miles on it. VW says it is a normal sound. Also breaks squeal very loudly when backing up, again they say normal.

- Alexandria, VA, USA

problem #9

Jan 152020


  • 10,000 miles
When putting my car in reverse and backing out of a spot brakes make a high pitch ringing. Also, when parked muffler/ tail pipe on the left side, it gurgles as if water is boiling in it. Car is less than a year old.

- Oakland, OR, USA

problem #8

Dec 042019


  • 20 miles
I have a manual transmission 2019 Jetta gli. Because I have a manual transmission, I engage the emergency brake whenever I park. If the emergency brake is on for a period of 3 or more hours, it will not disengage when I attempt to do so with the electronic button. The electronic button shows it is off, but the brakes are still engaged. I have to try to move the vehicle in order to "break" the pads away. It produces a very violent "boom" from the brakes as they pull away. The dealer says this is "normal" because condensation sticks the pads to the calipers (or whatever, I don't know the terms), but it seems very violent to me and feels like the brakes are being compromised every time I use my emergency brake. The dealer will do nothing about this.

- Crawfordsville, IN, USA

problem #7

Nov 092019


  • 9,500 miles
I was waiting for a parking space and was placing the car in reverse to give more room for the person to back up and the car would not move. I put the car in drive and again the car would not move. I placed the car in park then back in reverse and the car would not move. I again put the car in park, turned the engine off, restarted the car put the car in reverse and the car went in reverse..this happened to me twice. The other incident was I was reversing out of a parking spot and the vehicle brakes jammed on..I checked for vehicles/people prior to backing up and there were no vehicles/pedestrians present but the brakes engaged anyway. The second time this occurred I was traveling at 40 mph and the brakes jammed on again for no apparent reason. I called the dealership and they said they had heard about this "phantom" braking" but didn't know why and as far as the vehicle not moving, just shutting down they said that they received an email saying that there is an issue with the computer chip and I am still waiting to hear the outcome.

- Venice, FL, USA

problem #6

Apr 142019


  • 7,000 miles
Since day one car is shaking like a boat, when I drive it on a highway making it not stable. Brakes squeak and I see signs on the brake disk.I am with the original brakes. Car is shutting down when I park. When I switch again to drive, it is completely off from itself, key is inside and I have to turn the key off and then start the car again. Air condition is not working properly VW said they have better 8 zones air condition. I had oil lamp around 5000-6000 miles they said that the car should not have problems till 10 000 miles. I have problems accelerating, I am loosing power. I have grinding scraping noise from the transmission. Also transmission jumps when I drive, slow response. The engine is giving me lag when I am at traffic light, vibration and shaking. I make multiple calls to the dealership and Volkswagen group of America to tow and fix my car that I leased. I explain that the car is not safe. I have been involved in multiple accidents. I am not feeling safe operating this vehicle. It's been more than half year and not one problem is fixed.

- Miami, FL, USA

problem #5

Dec 062019


  • 3,456 miles
Vehicle proximity sensors began to flash, despite being the only car in a freeway entry lane. There were no cars in front of me, or in back of me, but my vehicle's sensors began to flash and the car began to break as if preparing for a collision. Car never stopped completely, since my foot was on the gas. Sensors continued to flash on dashboard for a minute. I'm not sure of what causes this, perhaps the equipped vehicle software isn't clear of bugs, or sensors could have been manipulated via bluetooth connection.

- South San Francisco, CA, USA

problem #4

Oct 192019


  • 24,500 miles
Ive had the car about two or three weeks. The key struggles to turn when in the ignition, even when I have my foot on the brake. Sometimes it turns on just fine and sometimes the key absolutely refuses to turn when in the ignition switch. Its as if im putting the wrong key in there but I only have one VW so this is for sure the right key. The car squeaks extremely loud. Its a really loud screeching sound and it only happens when I reverse. Both things only happen every one out of 10 times or so.

- Haltom, TX, USA

problem #3

Feb 202019


  • 0 miles
My 2019 Jetta began experiencing breaking problems in less than 2 months after purchasing the vehicle. After initial start and drive at idle, the breaking pedal pressure was erratic and causing the car to slam to a complete stop. This condition only seems to occur at idle, and I was told at bringing it into service that the vehicle was operating normally. However, the condition continues to exist and beginning in June, I began having multiple check engine lights for a evap leak. Now at the 7 repairs and having multiple parts replaced, the service at the dealership states that the air intake needed to be replaced. My understanding is the air intake and vacuum systems have a direct correlation with the brake booster pressure. However, I returned the vehicle for service because the readiness monitors for the evap were not set, indicating that a potential issues still exist. Although the cause may not be with air intake, a vacuum/pressure issue does exits causing effects on the other systems. This is very frustrating due to the fact that I had injured my leg in the previous year and the excessive pressure at breaking caused me aggravate the previous injury. On several occasions, I was told be the dealer service that the vehicle was operating normally.

- La Grange Park, IL, USA

problem #2

Aug 222019


  • 25,000 miles
While I have been driving in heavy traffic at or about 20 mph, my park brake comes on and my VW comes to a dead stop and almost always get into an accident. Cars behind me get mad and start honking. It's happen to 3 times now and once to the mechanic that stated it could be catastrophic. I am a professional truck driver of 40 years and can handle the unexpected for the most part but my wife whom commutes 60 miles daily on a crazy freeway to work has been for fortunate that it's not happen to her yet. I finally couldnżT keep it to myself anymore and after telling her my experiences, she refused to drive the car anymore till took care of the problem. I brought the car brand with only 10 miles on it (2019vw) with a rebuilt title with no mfg warr. But I purchased after market warranty 7yr. 100,000 for $4,000.)...I contacted the car dealer and my warranty and both said I bought car as is and basically show concern that we could get our self's killed or others. The car has been at the VW car dealer for almost 2 months now and Iżve had to rent a car for my wife this whole time. VW calls me every 2 week and tell me 2 more weeks on the part (electrical module in gear shifter). I am facing a several dollar bill at shop and a couple thousand dollars with car rental. That keeps charging my credit card. I am paying for a brand new dead VW. And very very did appointed in the whole system!.

- Layton, UT, USA

problem #1

Feb 272019


  • 6,500 miles
The car shut off, I lost control of the power steering and the breaks failed to stop after the computer shut the car off. Now they calm the shifter is defective and needs replaced after there computer diagnostic codes failed to detect the problem the first 2 times and a test drive would have told them their was a problem but they refused to do a test drive and relied and faulty computer input. This serious malfunction could have resulted in my injury or death or injury and death to another party. The defective shifter has caused injury to my right knee and tendons. I was in park, a person entered the car. I put the car in reverse and the car shut off rolled down the hill until it stopped by rolling in reverse up a hill behind me. The person refused to be in my car as the danger was obvious to her. The only reason the car stopped was because of the hill. I lost control of the brakes and power steering as the car was shut off. Any child or elderly person behind me would have suffer serious injury. The dealership I purchased the car from is refusing to write any of this information down.

- Tampa, FL, USA