10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
8,206 miles

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« Read the previous 20 complaints

problem #55

Apr 052023

Jetta

  • miles
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.

- Topanga, CA, USA

problem #54

Mar 182023

Jetta

  • miles
As I was driving on the highway 101 in Bay Area California, suddenly the sunroof glass exploded and the fragments were deposited on the under cover. No weather related issues at the time. Did not feel any debris hitting the car either. Seems like a manufacturing defect. Vehicle still under warranty.

- Salinas, CA, USA

problem #53

Jan 082023

Jetta

  • miles
Moonroof exploded leavin shards of glass all over, no rocks hit car no bumps no explanation, I was just driving on a flat surface around 30 MPH, I heard a loud explosion and glass was everywhere including my arms and face. I nearly caused an accident with the sudden explosion.

- Rutland , VT, USA

problem #52

Oct 112022

Jetta

  • miles
Unknown. I took my car in for recall repairs and they repaired all but the one listed on this site which seems kind of important

- Siloam Springs, AR, USA

problem #51

Nov 272022

Jetta

  • miles
Like MANY people have experienced, I was driving on the highway when the sunroof glass suddenly exploded. It was terrifying and the startled reaction could easily have caused a serious highway speed crash. There was no obvious reason for the failure of the glass but having shattered glass fall in my lap was scary.

- Seattle, WA, USA

problem #50

Apr 012022

Jetta

  • miles
The heating/air conditioner has failed twice within one year preventing defrost during incliment weather especially rain and frost.

- Tar Heel , NC, USA

problem #49

Mar 132022

Jetta

  • miles
I stopped at a red light and when it turned green the car wouldn't move and the RPM's were hung. I was almost rear ended and stuck in an intersection due to this failure. After getting the car to go about 5 MPH without being able to switch gears I was able to pull over to a safer location. I had the car towed to my dealer but they deemed it was a wear and tear issue and blamed bad driving style and cost $3,130 to replace the clutch and flywheel. There were no signs of wear on the clutch and no vehicle indications from the control panel. In addition, the car was brought in for a tire rotation and complementary VW multi-point inspection with no issues cited just a week before this failure.

- East Northport, NY, USA

problem #48

Dec 232021

Jetta 4-cyl

  • miles
I have a 2019 Jetta R line Series, last year in the winter time the casing for the driver side mirror melted. I went 2 times to Volkswagen, and to other body and paint shops and no one has seen anything like this before? Finally I had to file a claim for Vandalism. I had to pay $750 to the body shop and it was repaired. All Summer, Spring, and Fall, it was fine. Well It happened again on the same side and almost exactly 1 year later from the first one. Took it Volkswagen after speaking Customer Service as an elevated evaluation. I was there for 2 hours, the conclusion again is that "It's an OUTSIDE INFLUENCE" I have done a lot of research and found that other makes and models have had this happen as well. All the other car makers gave the stock answer "OUTSIDE INFLUENCE"! How does this happen twice to the same car. I am on Disability, and hardly drive. Right now I only have 8 thousand miles on the car. I go to the supermarket park in handicap and come home and park in handicap. There is something wrong with this car and I'm afraid that something may catch on fire. The only other thing I can think of is that it has something to do with the main heater and defroster for the whole car. It got very cold here and I had to use both the heated and defroster. Now it has almost completely melted. -- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Fort Mill, SC, USA

problem #47

Aug 062021

Jetta

  • miles
While driving our 2019 Volkswagen Jetta R-Line on East on I-40 we heard a loud explosion (like a gunshot) and glass rained down on the interior of our car from the sunroof. We pulled off the interstate at Exit 242, to call the Arkansas State Troopers. They arrived, checked the interior of the car for any object that could possibly have caused the damage and found nothing. They filed an incident report on our behalf D-08121-422 or D-08/21-422. Report will be ready in eight days.

- Tupelo, MS, USA

problem #46

Jul 182021

Jetta

  • miles
Once I parked my 2019 VW Jetta, the dashboard had "YELLOW" triangle image. The error message displayed states: ONLY EXIT VEHICLE IN "P" POSITION. PLEASE SERVICE VEHICLE. I purchased this vehicle from Avis Rentals and Sales in 9/2020. I haven't had an issues with the vehicle and it didn't come with a service warranty. I entered my VIN and it states no recalls; however, I've checked and at some point there was a recall but it looks like my VIN was not entered.

- Houston, TX, USA

problem #45

Sep 252020

Jetta

  • miles
After starting the vehicle it simply stalls from the beginning. I have to continuously press the gas petal to get it to go. Once it is running and I come to a complete stop it will stall again when I try to go forward and process repeats itself. Also, once in motion sometimes the engine ( seems like the transmission) seems to slip into another gear. I am petrified to drive the car because of the stalling. I have almost been hit numerous amounts of times. Sometimes from a takeoff position it simply will not go. It is a horrifying experience. I have already reported the grinding noise that the car makes between 20 and 40 miles per hour. I took it to be serviced for the grinding noise and they said there was nothing wrong. They rode with me on one occasion and saw that it stalled but they stated it was because I did not know how to drive that kind of engine. I feel that I am going to die or be seriously injured in this vehicle. I bought this car new and paid cash. No words to say how devastated I am. After all the controversy about the grinding engine, I doubt I could ever even trade it in for new one. Thank you

- Huber Heights, OH, USA

problem #44

Feb 062020

Jetta

  • 20,000 miles
Cars front assist would alarm while driving on road like it was about to hit something then it started saying front assist not available. Sensors are malfunctioning and VW is not covering the cost to fix and telling car owners to turn off front assist when turning car on. Causes car to brake out of nowhere for no reason

- Hephzibah, GA, USA

problem #43

Dec 092020

Jetta

  • 367,000 miles
Emergency brake engages while driving the car with nothing else on the road. Door locked on her and she had to climb thought the passenger side door. Received several more malfunction alerts. Took the car to my local dealership (200 mile round trip). First I was told the codes were caused by a non-VW diagnostics computer. Then, they said it was a dead battery in the fob. Then they said it was because the car was filthy. It was snowing and I had just driven over 100 miles through snow on a salted road. Of course it was dirty. But, it was clean when I left the house. They refused to do any work except to change the battery in my fob. I changed the battery in my wife's fob when I got home. I also cleaned the car inside and out. As soon as my wife went back to work, all the codes came back on. When the brakes automatically come on while driving on icy roads, this could be a major problem. Also read about a possible class action lawsuit about the brake issues and more.

- Emporium, PA, USA

problem #42

Nov 252020

Jetta

  • 52,000 miles
Front passenger door panels rattle a lot when playing music. Makes it impossible to determine whether or not the rattling is from the door or some other safety critical component of the car

- Riverside, CA, USA

problem #41

Sep 012020

Jetta

  • miles
Usb connection is really loose and my cord always falls out or looses connection

- Clearfield, UT, USA

problem #40

Aug 212020

Jetta

  • 18,000 miles
Hello on Aug 21, 2020 we purchased a used Jetta from napleton Volkswagen of sanford. At the time we asked if there were any open recalls on the vehicle and the salesperson responded no. We did a VIN search on the vehicle at your web site and we see no open recalls. We called Volkswagen corporate and they confirmed that there are no open recalls. The sales manager from the dealership has been calling almost daily, stating that we need to have the vehicle brought in for service as it is under recall and voikswagen financial will not proceed with the financing until the recall is fixed. I don't undertand why they are saying that there is an unsatisfied recall measure on the vehicle when I can't find such recall. When I asked the sales manager for the recall notice he refuses to provide it. I'm very concerned that that dealer had the vehicle in their possesion, received recall notices, marked them as complete and never actually repaired that vehicle. How I can I be sure that all recalls have not been repaired. When I as for the service history of the vehicle the sales manager says he will provide but has not.

- Winter Springs, FL, USA

problem #39

Mar 042020

Jetta

  • miles
Firstly, there is some grinding noise that comes from the powertrain/ engine when the car speed increases from 24-35mph. This noise is very scary as if some metal pieces are being scraped together. When I contacted the dealer, he informed me that this normal which definitely isn't. secondly, the front passenger door rattles when listen to bass heavy music. When reported to the dealer the dealer informed me that is the way how the car door was being built. But this isn't some reason that they would give for a person buying a brand new car. Both the issues where happening since the first week after I purchased my car.

- Columbia, MD, USA

problem #38

Jul 302020

Jetta

  • 23,000 miles
Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.

- Surprise, AZ, USA

problem #37

Jul 252018

Jetta 4-cyl

  • 500 miles
I have had many issues with the key fob. It is often very difficult to lock or unlock the car unless I am within 5 feet of it and the car does not respond well to the fob signal. Additionally, on numerous occasions while the fob has been in my pocket, due to the poor design of the fob, the trunk has inadvertently opened up. Not only are these issues a nuisance, but they can be dangerous if they happen while driving or in another situation. This has happened while both being stationary and while driving.

- Garden City, NY, USA

problem #36

Apr 062020

Jetta

  • 6,000 miles
Interior trim piece below the infotainment center is defective. It bend outward leaving a 1 inch gap between trim piece and the dash. Taken to VW dealer and it is covered under warranty for defective piece.

- Bangor, PA, USA

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