Usb connection is really loose and my cord always falls out or looses connection

- Clearfield, UT, USA

Hello on Aug 21, 2020 we purchased a used Jetta from napleton Volkswagen of sanford. At the time we asked if there were any open recalls on the vehicle and the salesperson responded no. We did a VIN search on the vehicle at your web site and we see no open recalls. We called Volkswagen corporate and they confirmed that there are no open recalls. The sales manager from the dealership has been calling almost daily, stating that we need to have the vehicle brought in for service as it is under recall and voikswagen financial will not proceed with the financing until the recall is fixed. I don't undertand why they are saying that there is an unsatisfied recall measure on the vehicle when I can't find such recall. When I asked the sales manager for the recall notice he refuses to provide it. I'm very concerned that that dealer had the vehicle in their possesion, received recall notices, marked them as complete and never actually repaired that vehicle. How I can I be sure that all recalls have not been repaired. When I as for the service history of the vehicle the sales manager says he will provide but has not.

- Winter Springs, FL, USA

Firstly, there is some grinding noise that comes from the powertrain/ engine when the car speed increases from 24-35mph. This noise is very scary as if some metal pieces are being scraped together. When I contacted the dealer, he informed me that this normal which definitely isn't. secondly, the front passenger door rattles when listen to bass heavy music. When reported to the dealer the dealer informed me that is the way how the car door was being built. But this isn't some reason that they would give for a person buying a brand new car. Both the issues where happening since the first week after I purchased my car.

- Columbia, MD, USA

Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.

- Surprise, AZ, USA

I have had many issues with the key fob. It is often very difficult to lock or unlock the car unless I am within 5 feet of it and the car does not respond well to the fob signal. Additionally, on numerous occasions while the fob has been in my pocket, due to the poor design of the fob, the trunk has inadvertently opened up. Not only are these issues a nuisance, but they can be dangerous if they happen while driving or in another situation. This has happened while both being stationary and while driving.

- Garden City, NY, USA

Interior trim piece below the infotainment center is defective. It bend outward leaving a 1 inch gap between trim piece and the dash. Taken to VW dealer and it is covered under warranty for defective piece.

- Bangor, PA, USA

When I'm driving the car will just stall out of nowhere, then after this happens I would start the vehicle back up and it will cut off

- Riverside, CA, USA

I recently purchased this vehicle brand new and within exactly one week while driving on the freeway there was a loud pop like glass being hit. There were no other vehicles around or wind with flying debris. It turned out to be the glass between the windshield and sunroof. It cracked from one side of the vehicle to the other.

- Tucson, AZ, USA

When putting my car in reverse and backing out of a spot brakes make a high pitch ringing. Also, when parked muffler/ tail pipe on the left side, it gurgles as if water is boiling in it. Car is less than a year old.

- Oakland, OR, USA

While driving about 70mph on the highway, car in motion, going straight, not turning, I hear a loud pop. The sound was similar to a gun shot. In fact, it was so loud it startled me, causing me to swerve to the left, almost hitting the car in the lane to the left of me. I frantically looked around the oustside of my car, and noticed the sound of wind above my head was loud and then saw broken glass all over the passenger seat. The sunroof had broke, and I know for sure it was no rock or outside cause. It was still daytime, and I never saw anything fly at me. There was not an overpass or bridge to drive under for about 8 miles. So, I know nothing had dropped onto and threw the window. Curious about this, I look up online 'defective broken sunroof VW Jetta 19' and find multiple stories of people having similar experiences. I guess this is happening more often with a lot of makes and models of cars, because the sunroof is a common feature put in cars nowadays and they are larger in size. Also, I found out VW is in court now for older models of their cars having defective sunroof, and they know they were poorly designed but still put them in and sold them with no disclosure to thw customer of the poor quality sunroof. This happened 12/29/19, and as of now the dealership wont fix it. VW wont fix and claim that their engineers are saying the window broke from the outside, like from a rock. These engineers are concluding this by looking at pictures. They are not investigating my car in person but by pictures sent to them. If one looks at the sunroof of my car in person you can see that the glass has broken up and out ward towards the sky not downward towards the seats, which is what a rock would do. They want me to call my insurance and have them deal with it. This is frustrating and not right of VW. I almost wrecked, so this surely could cause a death or someone getting hurt

- Clinton, UT, USA

Sunroof spontaneously exploded and shattered into pieces while moving.

- Middletown, MD, USA

Grinding noise from transmission when travelling at 30-40 mph. Sound is loudest in eco mode. Having the same issue that many others have stated online with the 2019 Jetta, and it sounds like VW is aware of this problem but say it's normal since all of the 2019 Jettas are doing this.

- Minooka, IL, USA

The vehicle is a 6-speed manual transmission. The vehicle will stall out when coming to a stop. Not user error, since the stalling happens when the car is in neutral - coasting to a stop. Stall out is very soft - akin to just shutting off the engine. This happens nearly every stop after running the car for about 15 minutes. This phenomenon is repeatable and extremely unsafe.

- Atlanta, GA, USA

I have the 2019 Jetta sel premium that includes the beats audio system upgrade. The speakers rattle and sound blown starting at just below 50% volume. I am at the dealer and they are inspecting the issue. There are many complaints of this on public forums. It seems as if the stereo head unit is too powerful for the speakers or is improperly allocating power to the speakers instead of the subwoofer. It is definitely not right whatever the issue is. This occurs on fm radio, satellite radio or iphone apple music via carplay.

- Richardson, TX, USA

I have a 2019 VW Jetta gli and the car stalled while I went coming to a stop or preparing to turn, even with the clutch pressed and the car in neutral it happens like 5 times per day

- San Jose, CA, USA

When grabbing things from inside the vehicle through an open window, pushing your body against the door with keys in a pocket may cost the vehicle to think that you are pushing on the door lock button and hence closing the windows when you are retrieving things inside and the windows take too long of a time to sense that something is blocking the windows and hurt whoever is retrieving items.

- Shoreline, WA, USA

I'm reporting a potentially dangerous situation with the 2019 Jetta. We traded in our 2016 Jetta which had a complete infotainment voice activated system. I'd say "play jethro tull" and the voice activation would play jethro tull songs. My eyes remaining on the road. Our 2019 Jetta does not have voice activation for music, just for the hands free phone. So, I must take my eyes off the road and scroll through the dozens of folders on the infotainment screen to access the folder which has the song I want to hear. I can scroll through the folder from the steering wheel to get to the song. The 32 gigabyte flash drive has several thousand songs and dozens of folders. So it's a big distraction to scroll through the folders with my eyes on the infotainment screen instead of the road. Why in the world would VW take the voice recognition for music away, and create such a dangerous driving condition?

- Cedarburg, WI, USA

When vehicle reaches 30-40mph, there is a loud rattle sound on the driver side of the vehicle. Sounds as if pipes are loose under the hood or under the car. The rattle sound happens during acceleration randomly at any speed. The sound is reduced when in sport mode and does not make rattle from 0 to 30-40mph, but does make the rattle sound during acceleration. During my research I've noticed there are a ton of my same model vehicle that are having the same issue. I took the car to the dealer two weeks after my purchase to have if checked out, the mechanic brushed me off and said it was normal. My brand new car should not should like pipes are loose and rattle during acceleration. Its really embarrassing and I hope this does not cause a safety issue in the future.

- Dallas, TX, USA

2019 Jetta SE automatic transmission I have been having issues since I purchased my Jetta in January 2019 it seems like my car has a serious lag. I was driving and went to make a left turn and as I was accelerating out of the turn the car wouldn't go for a little while then it shot off.. I noticed that it does it when I slow down also it have very slow response time with the acceleration. It doesn't it every so often. Maybe about once or twice a week also when the 'auto engine turn off' is engaged the car lags and sometimbes doesn't want to go.. sometime I have to turn the car off and back on. Or shift it out and back into gears at red lights or drive through I take it to the dealership savannah Volkswagen and they say they can't find a issue or a fix. I honestly don't feel safe driving the car.. especially with my kids

- Hinesville, GA, USA

Around 35 mph, I hear a grinding noise (not exactly sure where it's coming from). I did call the dealership but was told this is normal. Seems like I'm not the only one.

- Reading, PA, USA