10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
3,882 miles

About These NHTSA Complaints:

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problem #33

Jan 152020

Jetta

  • 10,000 miles
When putting my car in reverse and backing out of a spot brakes make a high pitch ringing. Also, when parked muffler/ tail pipe on the left side, it gurgles as if water is boiling in it. Car is less than a year old.

- Oakland, OR, USA

problem #32

Dec 292019

Jetta

  • 17,500 miles
While driving about 70mph on the highway, car in motion, going straight, not turning, I hear a loud pop. The sound was similar to a gun shot. In fact, it was so loud it startled me, causing me to swerve to the left, almost hitting the car in the lane to the left of me. I frantically looked around the oustside of my car, and noticed the sound of wind above my head was loud and then saw broken glass all over the passenger seat. The sunroof had broke, and I know for sure it was no rock or outside cause. It was still daytime, and I never saw anything fly at me. There was not an overpass or bridge to drive under for about 8 miles. So, I know nothing had dropped onto and threw the window. Curious about this, I look up online 'defective broken sunroof VW Jetta 19' and find multiple stories of people having similar experiences. I guess this is happening more often with a lot of makes and models of cars, because the sunroof is a common feature put in cars nowadays and they are larger in size. Also, I found out VW is in court now for older models of their cars having defective sunroof, and they know they were poorly designed but still put them in and sold them with no disclosure to thw customer of the poor quality sunroof. This happened 12/29/19, and as of now the dealership wont fix it. VW wont fix and claim that their engineers are saying the window broke from the outside, like from a rock. These engineers are concluding this by looking at pictures. They are not investigating my car in person but by pictures sent to them. If one looks at the sunroof of my car in person you can see that the glass has broken up and out ward towards the sky not downward towards the seats, which is what a rock would do. They want me to call my insurance and have them deal with it. This is frustrating and not right of VW. I almost wrecked, so this surely could cause a death or someone getting hurt

- Clinton, UT, USA

problem #31

Dec 302019

Jetta

  • 25,000 miles
Sunroof spontaneously exploded and shattered into pieces while moving.

- Middletown, MD, USA

problem #30

Nov 182019

Jetta

  • miles
Grinding noise from transmission when travelling at 30-40 mph. Sound is loudest in eco mode. Having the same issue that many others have stated online with the 2019 Jetta, and it sounds like VW is aware of this problem but say it's normal since all of the 2019 Jettas are doing this.

- Minooka, IL, USA

problem #29

Jan 012020

Jetta

  • 940 miles
The vehicle is a 6-speed manual transmission. The vehicle will stall out when coming to a stop. Not user error, since the stalling happens when the car is in neutral - coasting to a stop. Stall out is very soft - akin to just shutting off the engine. This happens nearly every stop after running the car for about 15 minutes. This phenomenon is repeatable and extremely unsafe.

- Atlanta, GA, USA

problem #28

Nov 302019

Jetta

  • 50 miles
I have the 2019 Jetta sel premium that includes the beats audio system upgrade. The speakers rattle and sound blown starting at just below 50% volume. I am at the dealer and they are inspecting the issue. There are many complaints of this on public forums. It seems as if the stereo head unit is too powerful for the speakers or is improperly allocating power to the speakers instead of the subwoofer. It is definitely not right whatever the issue is. This occurs on fm radio, satellite radio or iphone apple music via carplay.

- Richardson, TX, USA

problem #27

Nov 202019

Jetta

  • 130 miles
I have a 2019 VW Jetta gli and the car stalled while I went coming to a stop or preparing to turn, even with the clutch pressed and the car in neutral it happens like 5 times per day

- San Jose, CA, USA

problem #26

Nov 112019

Jetta

  • 23,000 miles
When grabbing things from inside the vehicle through an open window, pushing your body against the door with keys in a pocket may cost the vehicle to think that you are pushing on the door lock button and hence closing the windows when you are retrieving things inside and the windows take too long of a time to sense that something is blocking the windows and hurt whoever is retrieving items.

- Shoreline, WA, USA

problem #25

Oct 072019

Jetta

  • 10,000 miles
I'm reporting a potentially dangerous situation with the 2019 Jetta. We traded in our 2016 Jetta which had a complete infotainment voice activated system. I'd say "play jethro tull" and the voice activation would play jethro tull songs. My eyes remaining on the road. Our 2019 Jetta does not have voice activation for music, just for the hands free phone. So, I must take my eyes off the road and scroll through the dozens of folders on the infotainment screen to access the folder which has the song I want to hear. I can scroll through the folder from the steering wheel to get to the song. The 32 gigabyte flash drive has several thousand songs and dozens of folders. So it's a big distraction to scroll through the folders with my eyes on the infotainment screen instead of the road. Why in the world would VW take the voice recognition for music away, and create such a dangerous driving condition?

- Cedarburg, WI, USA

problem #24

Oct 062019

Jetta

  • 200 miles
When vehicle reaches 30-40mph, there is a loud rattle sound on the driver side of the vehicle. Sounds as if pipes are loose under the hood or under the car. The rattle sound happens during acceleration randomly at any speed. The sound is reduced when in sport mode and does not make rattle from 0 to 30-40mph, but does make the rattle sound during acceleration. During my research I've noticed there are a ton of my same model vehicle that are having the same issue. I took the car to the dealer two weeks after my purchase to have if checked out, the mechanic brushed me off and said it was normal. My brand new car should not should like pipes are loose and rattle during acceleration. Its really embarrassing and I hope this does not cause a safety issue in the future.

- Dallas, TX, USA

problem #23

Oct 022019

Jetta

  • 100 miles
2019 Jetta SE automatic transmission I have been having issues since I purchased my Jetta in January 2019 it seems like my car has a serious lag. I was driving and went to make a left turn and as I was accelerating out of the turn the car wouldn┐T go for a little while then it shot off.. I noticed that it does it when I slow down also it have very slow response time with the acceleration. It doesn┐T it every so often. Maybe about once or twice a week also when the ┐auto engine turn off┐ is engaged the car lags and sometimbes doesn┐T want to go.. sometime I have to turn the car off and back on. Or shift it out and back into gears at red lights or drive through I take it to the dealership savannah Volkswagen and they say they can┐T find a issue or a fix. I honestly don┐T feel safe driving the car.. especially with my kids

- Hinesville, GA, USA

problem #22

May 142019

Jetta

  • 100 miles
Around 35 mph, I hear a grinding noise (not exactly sure where it's coming from). I did call the dealership but was told this is normal. Seems like I'm not the only one.

- Reading, PA, USA

problem #21

Aug 142019

Jetta

  • 250 miles
The same day I drove the vehicle off the dealer's lot, it shut-off on me three times; once on the New Jersey turnpike and twice at a stop light. The first time at the stop light, I was waiting for the light to turn green. The second was coming to a stop. Further, I was unaware the vehicle had shut-off until I took my foot of the brake and placed it on the accelerator. It shut-off a fourth time the following weekend while in the middle of a four way intersection. Each time, the info center in the dashboard stated, "place the gear shift in park and manually start the vehicle."

- Matawan, NJ, USA

problem #20

Jul 012019

Jetta

  • 200 miles
Jetta 2019 makes a grinding noise when putting the gear on reverse(manual car). Even if stationery for more than 3 seconds it makes a grinding noise. There is something defective on the car that the dealership is hiding from me. I dont feel safe driving the car knowing its defective

- Henderson, CO, USA

problem #19

Jul 222019

Jetta

  • 408 miles
2019 Volkswagen Jetta gli 35th anniversary edition 6 speed mt odometer: 408mi built 12/2018 in Mexico vehicle intermittently stalls when coming to a stop with no cel. The dealership was unable to recreate or diagnose the malfunction because it's occurrence is intermittent and there are no codes left in the ECM or tcm.

- Flagstaff, AZ, USA

problem #18

May 042019

Jetta

  • 25 miles
While either stationary or in motion, and no matter where the vehicle is, there is a pronounced rattling that comes from the front passenger side door, and occasionally from the driver's side as well, when the radio is turned up to an enjoyable volume. This is a potential safety hazard as it's a rather irritating phenomenon that distracts the driver while operating the vehicle. I suspect this rattling is due to a lack of sound deadening or other form of noise insulation inside the doors. This notion is further supported by considerable road noise caused by the apparent lack of sound insulation in the floors as well.

- Penfield, NY, USA

problem #17

Jun 042018

Jetta

  • 60 miles
All issues written here have been happening since day of purchase, as of June 2018. VW currently denies issues and claims reports are of normal operation of vehicle. I love this car I just want VW to provide a fix. Vehicle has a continuous grinding noise coming from behind engine area when vehicle is in motion accelerating from 27- 30mph after that it subsides. Sounds of grinding depends what drive mode your are in. Eco has the loudest noise. Many other reports suspect transmission problems. Vehicle while stationary has a strange noise coming from the front left engine area that sounds like a rotation humming grind noise, usually occurs after vehicle was in motion and then stopping at a red light. Vehicle while in motion blind spot monitor on driver side mirror lights up during bad weather even when no vehicle is present in blind spot. Also, can happen when there is no bad weather. Vehicle while in reverse during rain if equiped with drive assist will automatically break stop for you while no vehicle is present. Winsheild wiper blades leave streaking marks into windshield that doesnt go away. Paint also easily chips when pebbles from highways hits the hood of the car. I have taken the vehicle to VW North hills 1cochran pittsburgh pa they stated they do not know about the grinding noise, and it was most likely the turbo charge engine. They also investigated the blind spot monitor stating sensor is dirty just needs cleaned. That's also false becuase after VW North hills 1cochran cleaned it on a clear sunny day as I left the dealership the blind spot monitor came on intermittently. This vehicle at time of report has 23000 miles on it has it drives a lot of highway. Risk of vehicle accident while accelerating usually between 30-80mph with known issues are high. Please investigate.

- Ellwood City, PA, USA

problem #16

May 252019

Jetta

  • miles
Transmission issue low speed loss torque converter issue

- York, PA, USA

problem #15

May 252019

Jetta

  • miles
At complete stops (6 speed manual transmission) occasionally the engine stops. It has happened countless times while in traffic. Engine turns off but everything electronic is still operating. Was at a stop light and light turned green. Engine turned off and had to start the vehicle up in heavy traffic.

- Dublin, CA, USA

problem #14

May 142019

Jetta

  • 1,000 miles
While in neutral, the engine shuddered a little and then cut off. This has happened multiple times. Most recently I was stuck in the middle of an intersection while I had to restart my car.

- San Antonio, TX, USA

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