Car owner was driving at approx. 60mph reached across the seat the car swerved she over corrected twice due to very "touchy" steering. The car then careened across four lanes of traffic, and down a 30ft embankment bouncing off several trees. Then striking one head on with enough force as to bend and push back the frame. None of the five air bags this car is factory equipped with deployed. The driver sustained many bumps and bruises along with a shattered ankle which required surgery to place two steel plates in her ankle. Recovery is expected but it will take several months. Upon reporting the crash and non-deployment of the air bags to the dealer where the car was purchased, all the salesman had to say was "thanks for getting our lemon off our lot".

- August , KS, USA

Brand new car and the plastic over the steering wheel airbag is cracking and disintegrating. It has formed a crack that is starting at the bottom and forming a circle around the emblem in the center. Resembles a question mark. Picture of it starting shown here in the lower right of the emblem. S191.photobucket.com/user/lightflyer1/media/2013%20passat%20tdi%20sel/img_20130603_122923_zps5dbe1ca3.jpg.html other reported occurrences at www.tdiclub.com forums.tdiclub.com/showthread.php?P=4206936#post4206936.

- Round Rock, TX, USA

The contact owns a 2013 Volkswagen Passat (N/a). The contact stated that while driving approximately 65 mph, a vehicle crashed into the passenger side of the contact's vehicle. The crash forced the vehicle into a concrete wall. A second vehicle crashed into the passenger side of the vehicle causing the vehicle to crash into the wall a second time. The air bags did not deploy. The police reported to the scene and a report was filed. The contact was able to drive the vehicle away from the scene and sought medical attention at the hospital. The contact sustained a concussion. The vehicle was not repaired. The approximate failure mileage was 1,000.

- Huntington Beach, CA, USA