Takata recall.

- Kingwood, TX, USA

The contact owns a 2013 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring malfunctioned and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V483000 (air bags), but the VIN was excluded. The manufacturer was notified of the failure. The failure mileage was unknown.

- Ojai, CA, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Staten Island, NY, USA

"takata recall" I have had my Volkswagen Passat since may of 2015, since then my journey as a customer has been frustrating and a very scary experienced. Once I got the car within a week I took it to mechanics to get the usual diagnostics done to ensure the safety of the car. It automatically had the tire warning light on till date after tire changes, diagnostics, and timely services. My car's steering control has been a very big issue, turning and the performance of the vehicle ended up to be very unsafe as if I will lose control of the car one day. I have gone to get wheel alignments, tire changes, arm control changes and other several remedies that always tend to resolve in the same issue within weeks. I have put $1000 within the last 4 months and I have still a car that is going to fall apart very soon. I am also experiencing the air bag signal being off every time I enter my car and I am driving. As a young mother and student, I have found this car to have too many issues and every unreliable. To have entered my VIN in the recall system and realizing that my car has a rotating clock issue with no remedy has had me very worried, and I am afraid to drive my children in a vehicle that has no safety features that are due to fail in case of an emergency. I in some unsafe weather conditions pay for mta or cab services to get to locations safely. To have a remedy that is unfound as of yet puts my family and myself in harms way.

- Bronx, NY, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Thornwood, NY, USA

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at 65 mph, the air bag warning light illuminated. The contact also noticed that the steering wheel and the horn failed. The vehicle was taken to a dealer where it was diagnosed that the steering column coil needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 83,000.

- Hampton, VA, USA

The clock spring failed and air bag light was on in my 2013 Passat. I took it to dealership and because Volkswagen had just acknowledged a recall I had to pay for the repair and they said I would be reimbursed. Now Volkswagen is saying my VIN is not in the recall. How can they recall and pay for vehicles that haven't even had the problem but refuse to cover mine?

- Eupora, MS, USA

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at approximately 15 mph, the contact heard abnormal noise causing the air bag warning light to illuminate continuously. The vehicle was taken to a dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was repaired.the VIN was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was notified of the failure. The failure mileage was 72,660.

- Rochester, MA, USA

My airbag light on my car came on and none of the controls on my steering wheel work including the horn. I looked on the VW website and saw that there was a recall. I called the dealership and they said there was no repair. This is concerning because I drive a lot of interstate miles each week. Saturday I received a letter from Volkswagen about the airbag recall and it says to contact the dealership immediately for repair due to safety issue but when I called the dealership, they had no part to repair it. I am driving without a working airbag and am very concerned!

- Henderson, TX, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Fayetteville , NC, USA

My name is [xxx]. my wife and son was involved in a head-on collision back last year on May 02, 2014. Wife was sitting still at a light waiting for light to turn green in order to turn left when a car heading from opposite direction ran a red light slammed into another vehicle and then slammed head on into my wife's car which was sitting still at approximately 55 mph and then air bags in the car did not deploy. Due to the impact, wife's head was slammed into steering wheel giving her a concussion and blacking out and getting hurt badly and my son was sitting in passenger seat and jarred around pretty good. I am very upset as how the airbags should have deployed and they did not. It is my firm belief there is a manufacturer defect in the airbags on this car and possibly many more. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 4/5/18

- Acworth, GA, USA

The steering wheel had a clicking noise for a few days. When making a tight turn I heard a pop followed by the air bag indicator light coming on. After taking it to the dealer for inspection and repair the clock spring had to be replaced.

- Franklin, TN, USA

I was making a turn into my drive way, when I heard a cracking noise. At that point my heads up display showed 'airbag error' and my airbag led lit up on the instrument panel. The horn and other controls on my steering wheel are no longer functioning. We took my car to the dealer and they were able to verify that it is in fact the clock spring, but are not sure if it will be covered as part of a recall yet.

- Lakeside, CA, USA

Was turning in a parking lot and heard a loud cracking sound. The air bag light came on immediately and noticed the steering wheel controls and the horn were not working. Checked online and apparently issues were found on same model. It is a broken clock spring. Contacted dealer, they said to bring it in for diagnostics which would cost $120. I informed them of the broken part but they said they still would have to do the diagnostic. The clock spring itself would cost $485 if that was broken plus labor charges. Car has approximately 57250 miles.

- Ocoee, FL, USA

The contact owns a 2013 Volkswagen Passat. While reversing the vehicle, the contact turned the steering wheel and heard a loud popping noise. The air bag error warning indicator illuminated. The contact stated that the horn also did not work. The vehicle was taken to a dealer where it was diagnosed that the air bag module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000.

- Griffin, GA, USA

The contact owns a 2013 Volkswagen Passat. The contact stated that the air bag warning light was continuously illuminated and the horn would not work when depressed. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clock spring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 66,000. Updated 6/4/15. Updated 07-16-15 the consumer stated the all air bags except the steering wheel airbag deployed. Updated 11/13/2015

- Charlotte, NC, USA

The contact owns a 2013 Volkswagen Passat. When the vehicle was shifted into the drive position and the brake pedal was released, there was an abnormal cracking noise coming from the steering wheel and the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the steering column air bag clock spring was fractured and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.

- Pleasant Shade, TN, USA

Company is claiming that an outside influence of a spill on passenger seat has caused the air bag fault that disables the airbag.

- Murfreesboro, TN, USA

On November 19th at approximately 4:30 pm, as I was pulling into my garage, the car just accelerated uncontrollably and crashed into my husbands work bench which was against a concrete wall. Damaging front of car, windshield, workbench, steel storage cabinet, etc.

- Bonita Springs, FL, USA

My daughter was hit in an accident that crushed the front end of the vehicle jamming the front doors and the air bags failed to deploy. This causes great concern that the air bags are faulty in the 2013 VW Passat. The car was so severely damaged she had to crawl out the back doors of the car as the engine was shoved in.....updated 11/18/14 updated 8/12/2015

- Riverside, CA, USA