10.0
really awful- Crashes / Fires:
- 21 / 0
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 21,837 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Clock spring has failed in less than a month after clock spring recall in January of 2018. Steering controls are not functional, air bag error light is on, I assume driver's side airbag is currently non functional. Turned the vehicle and heard a pop sound originating from the steering column, lost steering control, and air bag error immediately followed.
- Warsaw, IN, USA
The contact owns a 2013 Volkswagen Passat. While turning the steering wheel in either direction, a clicking noise was present coming from the steering wheel. The failure was not diagnosed or repaired. The local dealer (autohause Volkswagen in lancaster, pa) was notified of the failure. The manufacturer was not notified. The contact stated that the vehicle was previously repaired in 2016 per NHTSA campaign number: 15V483000 (air bags) for the same failure. The failure mileage was 76,600.
- Willow Street, PA, USA
The contact owns a 2013 Volkswagen Passat. The contact stated that while making a turn, the steering wheel made a clicking noise as the steering wheel seized. The air bag warning light illuminated. The vehicle was taken to the ray brandt Volkswagen dealer (504-349-7272, 4050 lapalco blvd, harvey, la 70058) where it was diagnosed that the air bag clock spring needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 80,000.
- Gretna, LA, USA
Thw steering wheel air bags error
- Miami, FL, USA
Airbag light came on and the steering controls are not working. Dealer diagnosed as clock spring as bad and won't cover because out of warranty. There is a recall for VW Passat 2010 to 2014 for clock spring related problems and airbag, but VW claims that my VIN is not part of the recall. This is not right...they have a recall for my exact problem and don't want to take ownership. Really looking for some guidance from NHTSA.
- Bloomington, IL, USA
I completed safety recall (15V-483 ) back to 01/2016. However, I started to hear noise from the steering wheel when making turns. I went to a nearby dealership and found out that the noise is due to the clock spring. The dealer filed a claim with Volkswagen and they rejected the claim since it was a month after completing the recall action and they only provide 2 years warranty for that. I did a research online and found that many people had the same problem even after completing the recall action. I saw that an investigation (rq 17-009) has been opened back to 11/2017.
- Hudson, NH, USA
A 2013 Volkswagen Passat, on January 7the airbag warning light came on and "error: Airbag" warning was displayed. The horn no longer works and the buttons around the steering wheel are inoperable. The vehicle was taken to VW in findlay, oh where it was diagnosed that the takaka airbag recall was in effect for this vehicle and that recalled part was replaced. However the steering wheel makes a clicking noise when it is turned, the buttons around the steering wheel are still not working and the airbag warning light and "error:airbag" warning is still on.
- Bloomdale, OH, USA
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags). The vehicle was taken to green Toyota (3901 wabash ave, springfield, il 62711, (217) 698-3100) and a protective cover was installed over the steering wheel clock spring. A few months later, the horn failed and the buttons around the steering wheel were inoperable. The air bag warning indicator illuminated. The vehicle was taken to autohaus of peoria (2322 w van winkle way, peoria, il 61615, (309) 740-7951) where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was completed. The approximate failure mileage was 53,000.
- Springfield, IL, USA
As I was driving I started to notice a rustling sound whenever I would turn the steering wheel. About 20 minutes later my dash light stating that there was an airbag error came on for the drivers side airbag. The horn and the other control buttons in the steering column ceased working as well.
- Shreveport, LA, USA
Takata recall
- Miami, FL, USA
Takata recall dealership still hasn't contacted me for the repair
- Mount Prospect, IL, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. Upon purchasing the vehicle, the dealer (karen radley Volkswagen, 14700 jefferson davis hwy, woodbridge, va 22191, (703) 550-0202) did not inform the contact of NHTSA campaign number: 16V078000 (air bags) until after she obtained ownership. An independent sales company stated that the vehicle needed to be taken to a dealer to schedule a recall repair. The dealer indicated that the contact would need to wait to receive a recall notice in the mail to determine when the parts would become available. The contact received the interim recall notice months later, but had not received a second letter yet indicating that the parts were available. The manufacturer was notified of the failure and the contact was still unable to determine when the vehicle would be repaired. The contact had not experienced a failure. Parts distribution disconnect.
- Woodbridge, VA, USA
Hair or other fibers may contaminate the airbag clock spring (a spiral wound, flat cable that keeps the airbag powered while the steering wheel is being turned). This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal airbag. A loss of electrical connection to the driver's frontal airbag will prevent the airbag from deploying in the event of a vehicle crash, increasing the risk of injury.
- Lakewood, CO, USA
Takata recall - I would like to get fixed asap instead of waiting for this ticking tome bomb to explode.
- West Warwick, RI, USA
Takata recall
- Mchenry, IL, USA
Takata recall
- Abingdon, MD, USA
Takata recall - I have contacted my local VW dealer several times (at least 3) to inquire about repairing the vehicle, but they said they have repeatedly said they don't have the necessary parts / airbags to remediate the recall. The vehicle runs fine. I have also filed a claim through the ch. 11 takata bankruptcy.
- Lagrange, KY, USA
Takata airbag recall over the past year or so, I have left several messages for the repair department to have the replacement on the airbags done. I cannot get ahold of anyone in this department on the phone. No one has called back. I tried to schedule one online. That was not done. I tried again today, I could not get through, but left another voice message. The name of the company is VW uptown. They are located at 8201 lomas blvd ne, albuquerque, nm 87110. Their number is 505-260-5055. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Los Lunas, NM, USA
Takata recall rec'd notice 2/16 about recall on air bags, no further info has been rec'd.
- Fortville, IN, USA
- Montello, WI, USA