Clock spring is not working after takata recall implemented. No controls on steering wheel work. Horn does not work. Airbag would likely not inflate. Airbag light is on. This occured while the car was not moving.

- Blue Springs, MO, USA

Takata recall, Volkswagen will not fix the recalled inflator on my 2013 Passat.

- Hillsboro, OR, USA

While slightly turning the steering wheel when backing out of a parking space, air bag light came. There is no communication from the steering wheel controls leaving the horn in-operational.garvey volkswagon assessed vehicle and concluded it is due to the clock spring failing internally. When temperature drops below freezing, locks will not unlatch. The door handle will not move and the doors can not be opened until the latches unfreeze.

- South Glens Falls, NY, USA

Recall performed regarding airbag clock spring which involved installing a shroud over the the clock spring and less then 12 months later, the airbag clock spring failed. Volkswagen is refusing to pay for the cost of the repair because they say that they have already performed the recall. The front drivers side airbag, steering wheel controls and horn are no longer working in the vehicle. There is also an airbag light illuminated with a airbag error in the informational display. This is a safety concern. The vehicle was in motion and the steering wheel was in use when the failure occurred.

- Dover, DE, USA

My steering wheel started making a soft clicking noise when turning on 9/24/2018 vehicle has 68,000 miles on it. On 10/30 while the vehicle was in motion makin ga slight turn in the bend of a road on the highway, the airbag alert light came on and indicated there was an air bag error and the wheel command controls stopped working.

- Bow, WA, USA

My 2013 VW Passat has 56,000 miles. I replaced at 33,000 on 12/29/2016 at a VW dealer that is no longer in business, based on their diagnostic, the clock spring and airbag harness in the steering wheel. It costed me $610. Fast forward on 09/16/2018 it turns out that I have the same problem, no controls in the wheel at all and airbag light on. The only symptom was a crunch sound in the steering wheel while turning and the airbag light came on right away. A VW dealership stated that it is unusual for a clock spring to go bad that quickly, there's some cars that don't need a clock spring replacement at all and mine needs a second one already at 56,000. Through a phone call Volkswagen of America stated that won't stay behind the problem. I strongly feel that it's a defective/malfunction part that affects my wife's and my children's safety since they are primarily using the car. Currently we're driving the car without any front airbag protection! please investigate this and have the ones who's fault it is fix the problem! thank you!

- Anaheim, CA, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The vehicle was taken to prestige Volkswagen of stamford (42 w broad St, stamford, ct 06902, (203) 327-2500) where it was kept for a month while they waited for the part. The vehicle was repaired, but the air bag sensor illuminated afterwards. The vehicle was taken back to the dealer to have the sensor repaired, but it illuminated again. The contact was informed that she could not get another loaner vehicle for another four weeks. The vehicle was taken back to the dealer for repairs and the contact was charged over $536 for the labor for the final repairs. The manufacturer had a regional case manager call the contact and advised her to pay the dealer before they could work on her case. The regional case manager stated that she could not assist until the contact retrieved her vehicle from the dealer. The contact had not decided on what course of action to take. The failure mileage was 77,128.

- Bronx, NY, USA

The contact owns a 2013 Volkswagen Passat. The contact took the vehicle to napleton Volkswagen springfield (3145 S campbell ave, springfield, mo 65807, (417) 886-6000) to be repaired per an unknown recall. The repair was completed; however, the clock spring eventually failed. The same dealer repaired the vehicle again at the contact's expense and stated that the initial repair only replaced the covering for the air bags. The manufacturer refused to reimburse the contact since he had the vehicle's oil changed outside of the dealer and showed "no loyalty" to Volkswagen. The failure mileage was 110,000.

- Springfield, MO, USA

Clock spring failure. Dangerous as air bag and horn do not work.

- Ft Lauderdale, FL, USA

Clock spring recall - Volkswagen not honoring the recall for my VIN #. steering wheel started to click last night upon turning while driving, and now the airbag light is out. Took it into the dealership today and they said it will be a $700 repair for the clock spring. Even with the airbag light out, one of the service guys told me they have dealt with a lot of these and said it was probably safe to drive. When I asked about the recall 69L2, they said my car was not covered in the recall.

- Franklin, TN, USA

The contact owns a 2013 Volkswagen Passat. When the vehicle was started, the air bag warning indicator flashed. Later, while driving approximately 65 mph, the air bag warning indicator remained permanently illuminated, which was a safety concern. The vehicle was repaired by Volkswagen of hartford (133 leibert road, hartford, ct 06120) per NHTSA campaign number: 16V078000 (air bags). The vehicle was not taken back to the dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and issued case number: 181188699. The approximate failure mileage was 84,000.

- West Hartford, CT, USA

We took our car in for service on 8/11/18 due to the air bag light coming on and steering wheel functions no longer working. The dealership confirmed the issue with the clockspring and stated that because our car was out of warranty that we would be responsible for repairs. We stated that this seems like an issue with defective equipment since the car is only 5 yrs old as well as a safety issue with the vehicle. We escalated the issue to the corporate customer service. The rep stated again that they would not cover the repairs because the car was past its warranty. We conducted our own research on recalls for this vehicle as there has been others (I.e. air bag and adblue heater). We located the 2015 recall on the clock spring and discussed this with VW customer service as well. They refused to acknowledge our vehicle as one of the ones affected even though we are experiencing the same issues. We are concerned with this safety issue as we are not able to use the horn, the airbag is inoperable as well.

- Wake Forest, NC, USA

Takata recall: On November 17, 2017, took 2013 VW Passat to chapman Volkswagen (4500 E 22nd St; 85711) to replace airbags. Clock spring fail: On August 29, 2018, took 2013 VW Passat back to chapman Volkswagen since 'check maintenance airbag' light on, horn not working, and the dials for radio/ bluetooth not working. Informed by service tech that clock spring failed so need to remove/replace and could not find recall re:clock spring based on VIN. Billed and paid $672.80.

- Tucson, AZ, USA

The contact owns a 2013 Volkswagen Passat. While the vehicle was in reverse, the contact heard an abnormal clicking noise coming from the steering wheel and a "driver side air bag error" message appeared. The contact called findlay Volkswagen at (702) 558-6600 (located at 983 auto show dr, henderson, nv 89014) and was informed that the vehicle was previously repaired for manufacturer recall number: 239516 and an unknown NHTSA campaign. The vehicle was not repaired again. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

- Las Vegas, NV, USA

While I was home, I noticed my airbag light came on and the buttons on my steering wheel didn't work. A few days later I was driving on the highway and a car almost changed lanes on top of me. I tried to honk my horn and nothing came out. Thankfully the car swerved back in it's lane because I didn't have anywhere to go. I took my car to the dealership and they told me the clock spring needed replaced. In 2016 I had my clock spring replaced as part of a recall (69L2). I've recently learned that many other people are having a similar issue with their recall-replaced clock spring. Volkswagen is not acknowledging the problem with the recall work and clock spring being faulty and will only replace it if I spend over $700 for another diagnostic and repair.

- Augusta, GA, USA

My clock spring was supposedly replaced in 08/17 by a VW dealer before I bought the car from Chevy. When I took my car in because air bag light was on and no steering wheel controls worked, I was informed that I had an open circuit in my clock spring and since it had already been repaired by the recall I would have to pay for it this time.

- Clifton, AZ, USA

I have taken my VW in for the recall, scheduled a visit specifically for the recall. After I brought the vehicle in they said they did not have the parts. I was told that the parts were backordered. I have no indication from VW on how long this will take. I am military moving over seas and need this fixed before it can be shipped. I have spoken with VW 3X in the past month about this.

- Chesapeake, VA, USA

There was a recall on clockspring, and the repair was a clockspring cover that was repaired on my vehicle in March of 2016. July 2018 my clockspring had to be completely replaced costing $650. There was also an airbag recall that caused my horn to stop working, airbag light to come on, at the same exact time the clockspring stopped working. I took my vehicle to a dealership 2 days ago to have the clockspring looked at and the recall on the airbag repaired. The dealership informed me that I would have to purchase a new clockspring because only the cover was considered a recall, however obvioiusly this was not a sufficient clockspring repair.

- Decatur, GA, USA

In Oct/6/2017 took my car to rudolph VW for the air bag recall, in June 29, 2018. I got the same warning lights except this time they are telling me that the problem is the clock spring, the part under nit the cup and airbag and this time I have to pay for it, a problem originated by them and now they want to collect $ $610 dlls. Also they said that the warranty expired, 1 year or 12,000 miles, my car odometer record indicate back the 28086 in 10/6/17 and now 80,998 miles impossible to believe.

- El Paso, TX, USA

The air bag clock spring was originally replaced by recall in 2014. While driving over the weekend and making a turn I heard a noise and felt a thump in the steering wheel. The air bag light came on and I lost all controls associated with the steering wheel. Refrained from driving the car called the dealer on Monday 6-25-18 coulded schedule appt until wed the 27th. On the 27th deer diagnosed it as a broken clock spring.... again. Said they do the repair in conjunction with takada air bag recall repair but that I would still owe $450 to repair clockspring. I protested the repair bill and said it should be covered since it was repaired previously. They said I could call VW myself and have them review the claim. The claim is pending with ve for the third day and I am without vehicle until claim is resolved. There continues to be an issue with these faulty clockspring and VW needs to make good on the previous recall repair.

- Chatham, IL, USA