The contact owns a 2014 Volkswagen Passat. While the contact attempted to turn the steering wheel in a parking lot, a clicking noise was heard and the air bag indicator illuminated. A week later, the horn seized. The vehicle was taken to Volkswagen of murrieta (951-249-7072, located at 41300 date St, murrieta, ca 92562) where it was determined that there was no recall. The manufacturer was made aware of the failure and stated that there was no warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 126,000.

- Menifee, CA, USA

Airbag light stays illuminated. None of the steering wheel electricsl works, including the horn.

- Hollywood, MD, USA

I got in an accident on the interstate back in the summer of 2017.. I hit a deer going 70 mph. Airbags went off and the body of my car was obviously damaged. After that my car has had oil leaks, break issues, "air bag errors", and way more to list.

- Tallahassee, FL, USA

Backing out of driveway, slight clicking in the steering column when turning the steering wheel to the right. Beep from dash- airbag failure/warning. Now steering wheel buttons and horn are not operational.

- Whitefish, MT, USA

My steering wheel was affected, no horn, loss of air bags, locked trunk. Was diagnosed with clock spring problem (previously reported). These problems seemed to appear randomly and not all at once. Is under your forced recall, but was allowed to exclude certain vehicles"?" had to fix it for around $500. Not previously reported--on the way home--I no longer had a cruise control. VW charged me $143.50 just to diagnose it and tell me it would cost $720.97 to replace it. I have already replaced the air bag. Also, last year my car started spontaneously locking and relockting my car while driving.. I took it to VW. They said it needed replacing (without diagnosis). They couldn't work me in so I left. The problem just disappeared "?"

- Hawthorne, FL, USA

Took my car in because I had no horn, no air bags, and the steering wheel sounded 'funny'. I had a little over 39,000 when this all happened. I was told it was the clock spring. Apparently there was a recall for this for the 2014 Passats, but my VIN number was not included. They can't tell me why. Clearly, my car was included in the defective vehicles!! it is a very expensive part to replace.

- Hawthorne, FL, USA

Clock spring failure. Clicking in steering wheel while turning car, air bag error light came on and none of the controls on the steering wheel work.

- North Palm Beach, FL, USA

In mid-October 2018, I began experiencing some issues with the steering wheel of my car. My controls on my steering wheel were complete off and the horn was not working. Then suddenly, the airbag system icon came on and none of my steering wheel controls worked. I immediately contacted my local Volkswagen dealer and let them know the issue. They performed a diagnostic test and confirmed that the cause of this was due to the 'clockspring' giving out and the airbag resistance being too high. Given that this could not be a part of normal wear and tear for a vehicle in my eyes, I did some research and found that there is an open investigation with VW for 2010-2014 air bag clock spring failures due to debris getting into that area. I notified the dealer of this information and they stated there was nothing they could do and to take it up with VW corporate. I had to pay out of pocket for something that wasn't my doing and this is unacceptable. Therefore, I am submitting this complaint for an investigation, recoupment, and time spent trying to figure out what was wrong.

- Calabasas, CA, USA

Clock spring in the steering wheel broke and the car's horn, air bag, and buttons on steering wheel no longer work because of this. Made a clicking noise in the steering wheel about a week before completely breaking while trying to reverse in parking lot. Volkswagen dealership confirmed it was clock spring that was broken and it was not covered in the previous recall.

- Stow, OH, USA

All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.

- East Nassau, NY, USA

Takata recall I have been receiving recall notices for my 2014 Volkswagen Passat for the past year year. I made an appointment with my Volkswagen dealer in March of 2018, brought the car in so they could fix the recall. After taking the day off, and waiting for the car, I was told that the dealership did not have the correct part to fix it, and they could not complete the repair. I was told I would be contacted as soon as they received the part. Last month, I contacted the dealership to inquire about the recall and was told they still did not have the part. I contacted Volkswagen, they put me in touch with another dealer, I contacted that dealer. They also did not have the part. Again I was told, we will contact you when we have the part. That was over a month ago. Yesterday, I received another recall notice. How do get my recall fixed if the dealerships do not have the parts" do I have to wait until the car implodes" please help!

- South Amboy, NJ, USA

Takata recall. The contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local dealer (paramount Volkswagen, 1205 S center St, hickory, nc 28602, (828) 475-6696) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage and VIN were unknown.

- Morgantown, NC, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact researched the matter and found that the vehicle was manufactured on November 21, 2013 and should be included in NHTSA campaign number: 15V483000 (air bags). The vehicle was taken to northtown Volkswagen (1135 millersport highway, amherst, NY 14226, (888) 685-3064) where it was diagnosed that the clock spring needed to be repaired. The vehicle was not repaired. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 15V483000 (air bags) and provided case number: 181168832. The failure mileage was 32,000.

- East Amherst, NY, USA

Airbag clockspring broke again after volkwagen replaced it. Now getting charged a second time for the clockspring that a volkwagen dealership replaced less than a year ago. It has only been 25,000 miles since we paid the $500 to get it replaced the first time, since my VIN number was skipped in the recall. All I was doing to cause the clockspring to break was turning into my drive.

- Lawton, MI, USA

Airbag cover is separating from the center of the steering wheel and the horn randomly goes off. Consulted with local auto parts store and was advised that the vehicle is not safe to drive because airbag could go off at any time. Volkswagen states that because VIN is not included in takata recall that they will not consider any action. Vehicle horn has activated both while stationary and while vehicle was on roadway.

- Sharon, PA, USA

1.faulty clock spring resulting in no working horn or airbag 2. call stalls and won't start intermittently. Dealer can't find issues but I think it's related to the faulty fuel pump recall

- Columbia, MO, USA

Takata recall- had the recall fixed. Clock spring is broken again- airbag light is back on and steering wheel controls are no longer working. VW says "tough luck" it's not covered a second time even though this fix didn't even last a year. Car is currently in the shop for a host of other issues surrounding the emissions recall and sensors that aren't working yet again.

- Glen Allen, VA, USA

Clockspring went bad, no airbags or horn. I was driving while this happened.

- Mcfarland, WI, USA

The clockspring in my steering wheel has failed and a warning message is displayed when starting the car and also the airbag warning light remains on. In addition, due to the clockspring failure the steering wheel mounting controls do not work. I am concerned about the safety of this airbag situation. I did contact Volkswagen group of America and the have communicated that they would not repair the vehicle as it is not under warranty or part of a recall (case number 180447041). I did learn that there was a similar recall for the same make, model vehicle that I have (recall # 15V-483), however, my specific vehicle serial number is not included. All indications show that this is a known issue and defect and I would expect this should be fixed do to the history and risk of this issue with the clockspring/airbag.

- New Preston, CT, USA

The vehicle has a bad clock spring (airbag light is on and not controls on the steering wheel are functioning). The clock spring has been replaced twice at the dealership (March 2015 & July 2013).

- Mantua, NJ, USA