10.0
really awful- Crashes / Fires:
- 12 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 12,930 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Baldwin, NY, USA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer had advised the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Fort Lauderdale, FL, USA
Employee name antoanete refused to assist in recall repair and loaner vehicle I asked for manager, new manager Andrew wasn-??t even available I was promised a call back it didn-??t happened. I made 5 calls and antoanete doesn-??t help customers she doesn-??t know anything and manager not available each time My issue is not resolved
- Fort Lauderdale, FL, USA
The wheel clock spring in the steering column is making loud noises and the horn has stopped working. The airbag light has come on now and the only solution is replacement of the wheel clock spring to make the vehicle safe for the driver. Should be covered under the recall of 2014 VW Passats
- Fairhope, AL, USA
My clockspring is broken. I called the dealership to see if the Warranty was done or if there was a recall, they said it was done. I don-??t understand how it could have possibly been done when clockspring are not commonly broken. I am very upset I will be having to pay out of pocket for this.
- Amsterdam , NY, USA
The airbag light came on and shortly thereafter the steering wheel buttons stop working, the steering was stiff and harder to turn and ultimately the horn stop working. I feel driving a vehicle with a broken clock spring is extremely dangerous and is a safety issue.
- Miami, FL, USA
While driving the vehicle and making a slow speed turn into a drive way, the wires in the clock spring portion of the Driver airbag were severed mechanism. This has caused the car to no longer have airbags on the Driver side of the car. Volkswagon has recalled some of the car in this model year, but they continue to say my vehicle is not affected. When this happened, I had less than 90,000 miles on the car. I am unable to fix this defect because of the cost and honestly, I shouldn't have to as Volkswagon knows it's an issue and has made recalls of their cars, but they don't include my model year. This is wrong, as the issues I am having are the EXACT SAME AS THE CURRENT RECALL. The recall needs to be expanded to more cars in the 2014 model year. There is no way debris should be able to enter the clock spring area and sever the lines with normal use. This puts my safety at risk because if I am in an accident, I do not have airbag protection. I have not taken the car to a dealer as I cannot afford to, the vehicle has not been inspected, but if that would help, I can get it inspected, and there were no lights, lamps or messages that warned of any problems with my airbag system until the wires broke.
- South Bend, IN, USA
The controls on the steering wheel have stopped working along with the air bags were disabled (the light is on). Sounds like the clock spring.
- Taylor, MI, USA
The clock spring is out on the vehicle again
- North Richland Hills, TX, USA
Clock spring is broken air bag will not deploy which is a recalled component for some vehicles. Somehow my Vin is not on the list.
- Fremont, CA, USA
I-??ve been try to contact the recall department for my air bag issued for 2years straight since I purchased the vehicle but no appointment has been set to fix the airbag recall
- Hilo, ID, USA
In 2022 I was in an accident on the highway; a dear hit my car while I was traveling at 70 MPH. My airbags did not deploy and I ended up hitting my head on the driver side window really hard and it gave me a concussion and I injured one of the disks in my back. I almost got hit by semi trucks traveling behind me as well. Again, my airbags didn-??t deploy after this and I-??ve seen many recalls on the 2014 VW Passat specifically about the vehicles airbag deployment being that they-??re also Takata airbags that had major recalls too. They should-??ve deployed on a head on collision. My insurance didn-??t total my car but I have proof that the entire frame was bent from the accident and my entire front headlight, fender and bumper are smashed in and wires for my transmission were severed. I still haven't settled this claim yet. I-??m considering getting a lawyer about it.
- Lincoln, NE, USA
I was driving my vehicle under normal driving conditions (daylight, dry roads) and I was making a left turn onto another street from a completely stopped position. As I made the turn, the airbag warning light on my Passat came on. It remained on for the duration of my drive. When I got home, I discovered that my horn no longer works, nor do any of the wheel controls on the steering wheel. My safety is now at risk because if I am involved in a frontal accident, there is no airbag. I am also now unable to signal other drivers due to my lack of horn. I now have a solid illuminated air bag light on the dashboard. To my knowledge, this car has never had any items replaced in a recall, but it could have been part of a recall before we bought it from the dealer.
- South Bend, IN, USA
Vehicle originally was taken in for a recall on the clock spring, now having the same issue again start up a couple months ago. The driver side airbag will no longer function under these conditions
- North Richland Hills, TX, USA
A faulty clockspring in the steering wheel failed so the driver air bag and the horn do not work. The car can-??t pass a safety inspection. This is a faulty part that the NHTSA issued a recall for some years back (I believe in 2015). The replacement part has been back order for upwards of 9 months for 1000s of VWs in the US. If the cars cannot pass a state safety inspection there should be a safety recall issued immediately.
- Johnstown , NY, USA
The clocksping in the steering wheel is broken, but the part has been backordered for over a year. The broken clockspring makes the horn and buttons on the steering wheel unusable and the airbag will not deploy.
- Seattle, WA, USA
Airbag clock spring has broken but part is unavailable and has been on back order for over a year. I now do not have an airbag, horn or any steering wheel buttons. Couldn-??t care less on the buttons but my concern is safety with the airbag and horn. Also it will no longer pass my states inspection. Volkswagen needs to fix this and now! Part on back order for over a year and no expected time in near future is unacceptable for those in this position!! :(. They should realize some people will die instead of survive certain crashes without airbags working!!
- Angier, NC, USA
My clock spring went out in December 2021. VW dealership acknowledged the problem and told me the repairs/part are covered under recall/extended warranty, but VW has a back order on the part. Meanwhile, I am without a drivers side airbag AND a working horn almost 6 months later. I can-??t even honk the horn to alert someone and prevent an accident. VW could use aftermarket parts (aftermarket parts may work better), but they have refused. I am stuck with no airbag or horn AND I can-??t even trade the car in (except at the VW dealership) because it doesn-??t have a working airbag. Super frustrated with Volkswagen!!
- Murfreesboro , TN, USA
I belive the clock spring has malfunctioned on my car, the air bag light won't go off and the horn does not work. This has put my safety at risk because twice last week a car almost side swiped me and I have no horn. I called the dealer and they said my particular model isn't covered under the recall but It says volkswagen passat models 2010-2014. I have not taken my car to the dealership yet. The airbag light and horn stopped working at the same time about a month ago and I have replace the the fuse and relay switch and the air bag light is still on and the horn still doesn't work.
- Barataria, LA, USA
- Atlanta, GA, USA