My clockspring is broken. I called the dealership to see if the Warranty was done or if there was a recall, they said it was done. I don-??t understand how it could have possibly been done when clockspring are not commonly broken. I am very upset I will be having to pay out of pocket for this.

- Amsterdam , NY, USA

The airbag light came on and shortly thereafter the steering wheel buttons stop working, the steering was stiff and harder to turn and ultimately the horn stop working. I feel driving a vehicle with a broken clock spring is extremely dangerous and is a safety issue.

- Miami, FL, USA

While driving the vehicle and making a slow speed turn into a drive way, the wires in the clock spring portion of the Driver airbag were severed mechanism. This has caused the car to no longer have airbags on the Driver side of the car. Volkswagon has recalled some of the car in this model year, but they continue to say my vehicle is not affected. When this happened, I had less than 90,000 miles on the car. I am unable to fix this defect because of the cost and honestly, I shouldn't have to as Volkswagon knows it's an issue and has made recalls of their cars, but they don't include my model year. This is wrong, as the issues I am having are the EXACT SAME AS THE CURRENT RECALL. The recall needs to be expanded to more cars in the 2014 model year. There is no way debris should be able to enter the clock spring area and sever the lines with normal use. This puts my safety at risk because if I am in an accident, I do not have airbag protection. I have not taken the car to a dealer as I cannot afford to, the vehicle has not been inspected, but if that would help, I can get it inspected, and there were no lights, lamps or messages that warned of any problems with my airbag system until the wires broke.

- South Bend, IN, USA

The controls on the steering wheel have stopped working along with the air bags were disabled (the light is on). Sounds like the clock spring.

- Taylor, MI, USA

The clock spring is out on the vehicle again

- North Richland Hills, TX, USA

Clock spring is broken air bag will not deploy which is a recalled component for some vehicles. Somehow my Vin is not on the list.

- Fremont, CA, USA

I-??ve been try to contact the recall department for my air bag issued for 2years straight since I purchased the vehicle but no appointment has been set to fix the airbag recall

- Hilo, ID, USA

In 2022 I was in an accident on the highway; a dear hit my car while I was traveling at 70 MPH. My airbags did not deploy and I ended up hitting my head on the driver side window really hard and it gave me a concussion and I injured one of the disks in my back. I almost got hit by semi trucks traveling behind me as well. Again, my airbags didn-??t deploy after this and I-??ve seen many recalls on the 2014 VW Passat specifically about the vehicles airbag deployment being that they-??re also Takata airbags that had major recalls too. They should-??ve deployed on a head on collision. My insurance didn-??t total my car but I have proof that the entire frame was bent from the accident and my entire front headlight, fender and bumper are smashed in and wires for my transmission were severed. I still haven't settled this claim yet. I-??m considering getting a lawyer about it.

- Lincoln, NE, USA

I was driving my vehicle under normal driving conditions (daylight, dry roads) and I was making a left turn onto another street from a completely stopped position. As I made the turn, the airbag warning light on my Passat came on. It remained on for the duration of my drive. When I got home, I discovered that my horn no longer works, nor do any of the wheel controls on the steering wheel. My safety is now at risk because if I am involved in a frontal accident, there is no airbag. I am also now unable to signal other drivers due to my lack of horn. I now have a solid illuminated air bag light on the dashboard. To my knowledge, this car has never had any items replaced in a recall, but it could have been part of a recall before we bought it from the dealer.

- South Bend, IN, USA

Vehicle originally was taken in for a recall on the clock spring, now having the same issue again start up a couple months ago. The driver side airbag will no longer function under these conditions

- North Richland Hills, TX, USA

A faulty clockspring in the steering wheel failed so the driver air bag and the horn do not work. The car can-??t pass a safety inspection. This is a faulty part that the NHTSA issued a recall for some years back (I believe in 2015). The replacement part has been back order for upwards of 9 months for 1000s of VWs in the US. If the cars cannot pass a state safety inspection there should be a safety recall issued immediately.

- Johnstown , NY, USA

The clocksping in the steering wheel is broken, but the part has been backordered for over a year. The broken clockspring makes the horn and buttons on the steering wheel unusable and the airbag will not deploy.

- Seattle, WA, USA

Airbag clock spring has broken but part is unavailable and has been on back order for over a year. I now do not have an airbag, horn or any steering wheel buttons. Couldn-??t care less on the buttons but my concern is safety with the airbag and horn. Also it will no longer pass my states inspection. Volkswagen needs to fix this and now! Part on back order for over a year and no expected time in near future is unacceptable for those in this position!! :(. They should realize some people will die instead of survive certain crashes without airbags working!!

- Angier, NC, USA

My clock spring went out in December 2021. VW dealership acknowledged the problem and told me the repairs/part are covered under recall/extended warranty, but VW has a back order on the part. Meanwhile, I am without a drivers side airbag AND a working horn almost 6 months later. I can-??t even honk the horn to alert someone and prevent an accident. VW could use aftermarket parts (aftermarket parts may work better), but they have refused. I am stuck with no airbag or horn AND I can-??t even trade the car in (except at the VW dealership) because it doesn-??t have a working airbag. Super frustrated with Volkswagen!!

- Murfreesboro , TN, USA

I belive the clock spring has malfunctioned on my car, the air bag light won't go off and the horn does not work. This has put my safety at risk because twice last week a car almost side swiped me and I have no horn. I called the dealer and they said my particular model isn't covered under the recall but It says volkswagen passat models 2010-2014. I have not taken my car to the dealership yet. The airbag light and horn stopped working at the same time about a month ago and I have replace the the fuse and relay switch and the air bag light is still on and the horn still doesn't work.

- Barataria, LA, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 87,000.

- Manchester, NH, USA

The airbag not working after recall, the dealer says the clock spring is bad. Cant order a new one bc they have been on backorder for over 9 months now.

- Reynoldsburg, OH, USA

Clock spring is broken, and no one has replacement parts. They have been backordered with Volkswagen for MONTHS. Air bag, horn, and steering wheel radio control do not work. Won't pass safety inspection.

- Clay, NY, USA

The clock spring within the steering wheel has failed and is no longer functional. The airbag sensor warning light has come on. The horn no longer works, and I cannot warn drivers crossing over into my lane who may not see me in their blind spot. And as far as I understand, the main steering wheel airbag no longer works either. The idea that my main airbag system will not deploy in an event of accident is worrisome. I went to a dealership and informed them that its most likely a clock spring issue as I googled the issue; it-??s quite common in their cars. They confirmed it for me, after taking a $139 -??inspection-?? fee which was no more than a tech scanning my car and checking the three main indicative problems I already reported to them. I was at about 120,090 miles at the time. I was informed that their clock spring warranty only covers up to 120,000 miles but was assured they will most likely be able to cover it after talking with the Volkswagen representative. It wasn-??t covered. I was then told it would be another $600 to use their services, and the part would take a few weeks to come in. I later called the parts department as I did not want to pay an exorbitant labor fee; the inspection fee was insult enough. I was informed the parts department is five months backordered. So now, I-??m either forced to pay for their service to get the part within a few weeks or wait five months from the parts department all the while driving with no horn or wheel airbag. I'm now forced to use their services, which run at a premium compared to normal mechanics, if I wish to have basic safety features on my car. This seems exploitative of the consumer on a safety problem that has persisted for years, and one Volkswagen is responsible for causing with their faulty manufacturing.

- New Milford, CT, USA

The recall listed on the previous page explains why visibility is so poor when low or high beams are on while driving, no matter what the weather conditions are. My safety, along with my family's safety, and oncoming traffic were put at risk due to such poor visibility. I don't have this problem with my other Volkswagen (2017 Jetta). The other problem I encountered is with my steering wheel. I was turning and I heard what sounded like a crinkle type noise. It was rather brief so I didn't pay attention and then it made the sound again when I turned wheel in the opposite direction and again on my next turn. The following day I heard the same type of noise while turning in either direction and then the noise sounded like a spring breaking. I then noticed a light on my dash come on. The light was orange in color displaying a similar no seat belt wearing flash display. Once I was home I looked into what dash light meant and it had to do with an airbag malfunction. I went on to notice that none of my steering wheel functions worked nor did my horn. I researched possible recall involving steering wheel clock spring in a 2014 Passat and found it was indeed a recall. I purchased this car for my soon to be licensed son and he needs these recalls fixed as soon as possible in order to use car for his driving test in April. The nearest VW dealer is in Green Bay, WI which is a few hours away from my home. I was informed by a close friend that works for VW that recalls could be fixed by Halbinsel Mazda in Escanaba MI. My other VW is currently in storage and I am unable to get to it until spring time when the snow melts. This leaves me with the Passat with poor visibility and if I were to get in an accident the airbag wouldn't deploy because of clock spring recall nor can I warn anybody by honking my horn. Both recalls are putting myself, my loved ones and traffic at major safety risks. My vehicle is available for inspection, so matter can be resolved as soon as possible.

- L'anse , MI, USA