The contact owns a 2014 Volkswagen Passat. The contact stated that while starting the vehicle, the air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the air bag clock spring was damaged, and the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was relating the failure to NHTSA Campaign Number: 15V483000 (Air Bag). The failure mileage was 86,000.

- Fruitland Park, FL, USA

I turned on my car and turned the wheel to leave my parking as I normally do every morning. I heard a crack and the steering wheel was not moving normally. Then there was an air bag error message as well as the horn and wheel button controls stopped working. I looked it up online and saw that there was a previous recall on this issue with this type of model. Though no current recalls came up. It has been an issue with VW Passats and it-??s very unsafe. Never have had any issues like this happen in other cars. I had barely turned the wheel when this happened.

- Los Angeles, CA, USA

My 2014 VW Passat turbo has an issue with no horn, nothing on steering wheel works and air bag light is on the dash. The local VW dealship moses VW of barbroursville, wv told me the air bag will not deploy at this time bc the clock spring needs replaced. VW reps told me it is not a recall just an extention of warranty to 120,000 miles. My car has 131,000 of course. My wife drives this car and was almost in a bad wreck bc she had no horn and the bag will not deploy which is very scary. How is this not a recall? I have an appt to have it replaced at moses but I want this changed to a recall. It is a complete safety issue. I hold a masters degree in safety myself and am very concerned not just for myself but for others. I love the vehicle other than this issue. Enter message

- South Point, OH, USA

Car steering wheel began to click. Air bag light is on, horn does not work and lost control off all switches on the steering wheel.

- Sanford, FL, USA

While driving steering wheel began to click. Next time driving the car, I had a error airbag reading and lost all control of the buttons on the steering wheel and horn doesn't work.

- Valparaiso, IN, USA

Steering clock spring was reportedly fixed as part of the recall but has failed again. Airbag light is on. Horn does not work. Steering wheel controls do not work. Cruise control is not working. VW will not repair the recall work done without charge. Seatbelt tensioner is also now reportedly affected.

- Medford, OR, USA

My airbag sensor randomly appeared one day when turning on my car

- Stockton, CA, USA

Car gas pedal was stuck and continued to accelerate getting up to 58 mph after pressing on brakes lightly the car continued to go faster and faster. As I was getting closer to an intersection, that was red, and in fear of getting hit cause the gas would not slow down I slammed on brakes and hoped it would stop the car but the car lost control hit a curb and hit a fire hydrant in the front middle of car, the car flipped over and no airbags deployed. The vehicle was in motion prior to accident and it was on a highway then I turned on a side street going 58 mph due to gas pedal being stuck, I then lost control of car after hitting brakes to make the car slow down. Me and my friend have headache and are sore, I went to immediate car due to concussion symptoms. I am now terrified to drive or get into car, I become hysterical and can't stop crying. My friend is also not getting cars either. Scariest thing ever.

- Machesney Park, IL, USA

While turning the steering wheel, I started hearing a clicking noise. Shortly after the horn or controls are not working and airbag light is on.

- Tampa, FL, USA

While turning the steering wheel, there was a clicking noise followed by an airbag error on the dash. The steering wheel controls and horn no longer work.

- Cleveland, TN, USA

I had turned my car on and noticed my airbag light had come on and all my controls and horn had stopped working. This is a major safety issue. I took it into a repair shop and they showed me a recall that happened in 2015. The recall said the airbag clock spring may fail and that this could effect all controls, including the horn. (NHTSA campaign number: 15V483000) they asked me to look into this before fixing. So, I called the Volkswagen service center to check, and unfortunately my car was not covered under this recall, even though it says 2012-2014 Volkswagen Passat the cost of this happening to my car is over $800. Nothing I did to make this happen, it just happened. I am baffled that this was a recall in the past and only covered a certain amount of vins. Clearly, my car and others (based off of the other complaints I have read) are having this same safety issue that Volkswagen is liable for but not taking it into account. I am very upset knowing they will not cover this cost. What is the point of having a recall if they only fix a fraction of the cars? very disappointed.

- Tampa, FL, USA

The airbag control module went bad on this vehicle when the car was only five years old. Volkswagen has recalls on other vehicles air bag control modules yet has not issued one for this make and model yet. Volkswagen is charging over $800 for parts and labor to fix the control module. This is not a component that should be breaking so soon on these vehicles and Volkswagen should honor replacing them.

- Queensbury, NY, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning light illuminated on the vehicle due to a broken clock spring. The contact stated that upon due to the failure, the steering wheel would make a cracking noise while being turned at various speeds. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with a fractured clock spring. Upon investigation, the contact discovered NHTSA campaign number: 15V483000 (air bags); however, the vehicle was not included in the recall. The contact also took the vehicle to winn Volkswagen woodland hills located at 21141 ventura blvd, woodland hills, ca 91364 where he was informed that the vehicle would have to have a diagnostic and that the vehicle would not be covered under warranty or the recall. The manufacturer was notified of the matter and offered no assistance. The vehicle had not been repaired. The failure mileage was a 140,000.

- Long Beach, CA, USA

The problem I'm having with my 2014 Passat is that one day out the blue my airbag light came on. I parked and turn of the car thinking that would solve the problem. When I started my car back up, the airbag is still on and now the horn and also the buttons on the steering wheel isn't working anymore. I have not hit anything or had any accidents period. I see many complaints from VW owners about the same issue....but I don't see any recalls about this problem. This is a big issue for me because I live in Illinois and my car horn doesn't work.

- Hazel Crest, IL, USA

Airbag sign came on and the horn stopped working, car was found to have a faulty clock spring, after replacement of clock spring, there was a short and the clock spring had to be replaced yet again. Air bag sign came on again and there was another short in a wire, clock spring had to be replaced three times. Faulty wires and clock spring.

- Las Vegas, NV, USA

While the car was stationary, when I started it after work, I backed out of my parking place and my airbag error light came on. There were no noises. I put the vehicle in park and turned it off. I then turned it back on and noticed the steering wheel controls and horn were also not working. I called my husband, who used google to determine my clock spool has failed and my VIN isn't part of a safety recall but the government has documented it is a safety issue with this car. Please expand your recall to include protecting everyone with this issue, I don't believe consumers should be responsible for these repairs as they are not maintenance related, but rather, failure of manufacturer equipment.

- Allyn, WA, USA

Yesterday, as I was turning out of my driveway, I heard an unusual clicking noise coming from my steering wheel. I drove to work (approx 2 miles from my home) and parked car. When I started my car 8 hours later, my dash screen read "error airbag" and the airbag light was on. The clicking noise is still present but doesn't occur every time I turn the wheel... only sometimes. This morning, (error light still illuminated) as I was pulling out of my driveway, I noticed my control functions on steering wheel were no longer working. I am terrified that my airbag will deploy. My vehicle has not been involved in any accidents and I am the only owner of the vehicle. My vehicle is not part of the takata recall but the issues I am having seem very similar.

- Little Rock, AR, USA

In August of 2017, my airbag light came on and my horn stopped working. There was also a clicking sound when turning the steering wheel. I took the vehicle to Volkswagen and was informed that the clock spring had failed and needed to be replaced. After conducting some research, I found that other 2014 Passats had been recalled for the same exact issue. My VIN was not covered under the recall, and so I had to pay out of pocket for a new clock spring. I believe that the Volkswagen recall was not broad enough to cover all vehicles affected. I reported this to the NHTSA at the time of the incident. However, about 6 months later, my vehicle began having the same issues. I was informed that the second clock spring had failed and needed to be replaced. Because the part was new, Volkswagen covered the repairs. I did not report this second occurrence of clock spring failure at the time. I am reporting the re-occurrence of the clock spring failure now, as I still hope the initial recall will be expanded and that I will get refunded from replacing it the first time. I hope this additional information can help with any ongoing investigations. I am providing documentation of both instances of clock spring failure in my 2014 Passat.

- Columbus, GA, USA

Air bag light on for driver airbag and made everything on steering wheel stop working

- Cleveland, OH, USA

Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 18V148000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Tony Volkswagen (94-1299 ka uka blvd, waipahu, hi 96797, (808) 680-7170) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Ewa Beach, HI, USA