10.0
really awful- Crashes / Fires:
- 12 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 12,276 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Volkswagen Passat. The contact received a recall notification for NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (hawk Volkswagen in juliett, Illinois) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Crest Hill, IL, USA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
- Matthews, NC, USA
Takata recall. It has been over a year since this recall came out for this Passat. When will this airbag problem be fixed?
- Vail, CO, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
- Burnsville, MN, USA
Takata recall issue I have a 2014 Volkswagen Passat with a malfunctioning clock spring. The dealerships are informing me that my car was not part of the recall. However, this is not a part that should break, especially not after 30 months. Volkswagen has failed to resolve their clock spring issue. They are putting my families safety at risk, and have no concerns with resolving the issue. This needs to be escalated as others safety could be at risk.
- Mckinney, TX, USA
Takata airbag
- Waterford, MI, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Lewiston, NY, USA
Takata recall I received a safety recall yesterday in my mail for my VW Passat's takata airbags. After reading the letter it seemed pretty important that I get the change made so I immediately called my VW dealership to ask them to replace the airbag. Upon informing VW of the letter and them reviewing my VIN number, they told me that they don't currently have replacements in stock and they werent sure when they would be in. I asked them to call me when they come in and they said they cant do that and for me to just call back in a week to see if they've come in. Shocked, I asked the person am I just supposed to ride around praying and gambling that I don't get hit or hit something so that my airbag doesnt go off and harm me? to which the person told me, the airbags work fine its only a recall because they want to make sure there are no issues. Im sorry but that is not safe and or accurate. So in the meantime, im riding around with an airbag that has a recall and has the potential to go off and metal fragments could come through the bag which may result in serious injury or death to me and any occupants (usually my two kids). Is it me or is something really wrong with this? I need to know how urgent this is to get replaced and get this done immediately.
- Jacksonville Beach, FL, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Baldwinsville, NY, USA
I was turning my steering wheel to park and heard a noise in the steering wheel that sounded like a wire stretching. Air bag light came on dashboard. Vehicle taken to VW dealer. Dealer states 'airbag clock spring' broken. A NHTSA recall exists for 2014 VW Passat, yet my vehicle is not included in it" NHTSA website states recall closed, yet my 2014 Passat has a defective clockspring. How can this be" dealer now wants $700 to repair and my life is in danger. Please reopen this recall of the 2014 VW clockspring issue since it is not complete and is putting lives at risk.
- Brecksville, OH, USA
Takata recall dealer northpark vokswagen of san antonio 210-581-1000 is unable to make repairs due to unavailability of parts. I have contacted themserveral times regarding this and they still dont have the parts..
- San Antonio, TX, USA
Takata recall. The contact leased a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Glencove, NY, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Myrtle Beach, SC, USA
Takata recall- I have continually requested a fix and more information with no response. Recall has not been addressed.
- Los Angeles, CA, USA
2014 Volkswagen Passat. Consumer writes in regards to airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time to perform the airbag recall. Updated 04/10/2017
- Mount Sinai, NY, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Magnolia, TX, USA
I received a recall notice for the takata sdi driver frontal airbag in April 2016. I have been in contact with volkswagon several times over the last year and am always told that the parts are not available. The information on your website indicates the seriousness of the defect and am concerned about my safety should I have a car accident. I understand the recall is massive, as I understand the problem is if the airbag deflates it could cause serious injury or death. I am filing this complaint as I think a year of waiting is in excess and should have some urgency place on have the issued resolved.
- Vernon, WA, USA
I was notified of the recall on my vehicle in February 2016 and I have tried multiple times since then, since the first week I received the notification, to have this repaired. I was told by three different dealers that they didn't have the parts. I contacted Volkswagen usa headquarters and was told that no parts are available. I filed a complaint with Volkswagen but that went nowhere. My complaint was "noted". I asked local dealerships as well as Volkswagen usa for a loaner vehicle until they can fix my recalled airbag(s) and I was told they don't do that. I also filed a better business bureau complaint on 8/1/16 and that was dropped. When Volkswagen responded to my BBB complaint, the response was that they have reviewed the service history on my vehicle and there is nothing that requires attention at this time. I have tried to go back to locate my complaint and the response I received, but the link in my email says it is no longer valid. The customer rep at Volkswagen headquarters that I spoke to told me not to worry about the airbag because no one in California has been injured from the faulty airbags. I don't want to be the test dummy when the airbag on my car fails. I don't care that no one else in California has been injured by a VW airbag. What if I am the first? the fact is it is recalled for being a deadly safety hazard and VW has done nothing to fix it or offer a safe solution in the mean time. If they can't replace it because parts are not available, then they should be offering me the safe solution of a rental or a loaner.
- Ontario, CA, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
- Columbia, CT, USA
- Manitou Springs, CO, USA