10.0
really awful- Crashes / Fires:
- 12 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 12,276 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall I have a bad air bag on drivers side.I cannot get it fixed no one has the parts.I have been waiting since 4/2016. My life is in danger daily like playing russian rullette. I need this fixed.isnt anyone held accountable for this?
- Lehigh Acres, FL, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact stated that the clock spring switch failed and caused the air bag warning indicator to illuminate. The contact stated that several electrical features on the steering wheel were no longer operational. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
- Clarksville, TN, USA
It has been over a year since the recall was issued, and I have been unable to get VW to repair my vehicle. I have contacted multiple dealerships. They all say they don't have parts and they have no idea when they will ever get parts. My vehicle is currently unsafe to drive but I have no way of fixing it. I have talked to local VW dealerships and the main VW America office. They are unwilling to provide a loaner or replacement vehicle.
- Frisco, TX, USA
Takata recall. The contact leased a 2014 Volkswagen Passat. The contact stated that the dealer made no mention that the vehicle was included in NHTSA campaign number: 16V078000 (air bags). The contact was unable to determine when the manufacturer would supply the parts. The contact had not experienced a failure. Parts distribution disconnect.
- Phoenix, AZ, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect....updated 05/17/17 the consumer stated the airbag was replaced in April of 2017. Updated 08/15/2017
- Brownsville, TX, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
- Rochester, NH, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The lessor informed the contact of NHTSA campaign number: 16V078000 (air bags). The part to do the recall repair was not available. The contact was concerned that the part for the recall repair was not available. The contact stated that the dealer and manufacturer were unaware of when the part would be available. The contact had not experienced a failure. Parts distribution disconnect.
- Phoenix, AZ, USA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Concord, NC, USA
Takata recall - I have received the notice but it has yet to be remedied. I have not yet received a replacement.
- Saint Louis, MO, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000(air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer stated for months that they would call the contact when the part became available, but the contact did not receive a follow-up call. The interim recall notice did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
- Milpitas, CA, USA
Takata recall. More than one year since the recall. I leased the car from Volkswagen, requested a return/refund - or at least cancel the lease. No response.
- Brentwood, TN, USA
Takata recall - my automobile has been recalled for over a year. After approximately 1 year of the NHTSA website indicating that the repair part was not available for my vehicle, I discovered today on the website that the part is finally available for my vehicle. Upon contacting my local VW dealership, I was notified that the part is in stock; however, VW has placed me in "group 6" and that notwithstanding the part being available for my vehicle on the NHTSA website, VW has instructed the dealership to only repair cars in groups 1 through 4. I was told that I must wait until at least September, 2017, for the part to become available, which will be approximately 19 months since the initial recall. It is unacceptable that I have been driving an unsafe vehicle for such a lengthy period of time, and now that the part is available to fix my vehicle, I am not allowed to obtain the fix.
- Morristown, NJ, USA
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
- Santa Cruz, CA, USA
There was a recall warning. I checked the website and it said that my vehicle was affected. Feb 9 2016. But I have never heard anything from the manufacture about remedying the situation.
- Atlanta, TX, USA
Takata inflators I found out today at the VW dealership where I leased my car that my vehicle is under recall for takata airbags. I have a month left on my lease, and I was going to purchase the car. The salesman told me that " there isn't a fix yet". what does that mean? VW never notified me of the recall. I am very concerned because it is the driver's side airbag in question. I am on the interstates every week as I am in sales. What recourse do I have except not buy the vehicle.
- Charlotte, NC, USA
I fear of driving the car,
- Union City, CA, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lafuna Beach, CA, USA
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V285000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Birmingham, AL, USA
My VW appears on the list of bad airbags yet we have not been contacted by VW.
- Wauwatosa, WI, USA
- Gibsonia, PA, USA