really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,980 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Oct 122019


  • 45,000 miles
The contact owns a 2016 Volvo XC90. The contact stated that while attempting to park the vehicle in park assist mode, the vehicle accelerated in reverse independently and backed into a tree without warning. The contact did not sustain injuries and a police report was not filed. The contact's husband drove the vehicle to smothers european Volvo cars 2881 corby ave, santa rosa, ca 95407 to be inspected. The dealer was unable to diagnose the vehicle. A corporate representative was then sent to the dealer and determined that no safety error had occurred on the vehicle. They determined the cause of the accident to be human error. The manufacturer had been notified and offered no assistance with the failure. The vehicle was repaired. The failure mileage was approximately 45,000.

- Sebastopol, CA, USA

problem #4

Feb 012017


  • 25,000 miles
The SUV has had lots of problems with the engine. The engine has stopped without warning numerous times while in motion. It even stopped one time on the highway. The vehicle loses power in an instance and few times we have had to tow the vehicle to our house and to the dealership for repair. Even though this problem has occured over and over (which the dealership has attributed to the pistons misfiring), the dealership can not seem to repair the issue. We have asked dealership/Volvo to buy back the vehicle as it is not driveable at all. Everytime we get the vehicle returned after the repair from the dealership, between 100-300 miles the engine light comes on again and makes the SUV not driveable. We have complained numerous times to the dealership to no avail. The service manager has confided in us that this issue has occured on almost all the Volvo XC90 from 2016 and onwards.

- Gold River, CA, USA

problem #3

Aug 272016


  • 2,900 miles
The dashboard instrument panel suddenly went blank on a city street and the car could not accelerate more than about 5-10 miles per hour. It's frightening to imaging what would have happened if this occurred on a highway. Volvo's towing company put rear wheels on ground and damage all wheel drive system during towing. After stayed at dealership for a month but within 48 hours after pickup, a warning message "all wheel drive service required" popped up.

- Irvine, CA, USA

problem #2

Sep 042016


  • 2,000 miles
While driving at @35mph on a busy city street the car decelerated suddenly without warning and the drivers instrument panel went out, giving me, the driver a blank screen. Car would not accelerate and slowed to about 5mph. No previous indication of this happening. Spoke with 2 Volvo service departments and both providers stated this has happened to other cars before. This is a huge safety defect especially on a brand new car. What if I had been on a freeway going 70mph and the car decelerates all of a sudden? very concerned that my children and I will die in a crash getting rear ended on the freeway if this should happen again.

- Seattle, WA, USA

problem #1

Jun 262016


  • 5,000 miles
Around $10.30 am on Sunday, 26th June 2016, I was driving on I-95 (near stamford ct) with my family when the car suddenly lost power, slowed down dramatically in the middle of I-95 and started to crawl at 10 miles/hour. We were in danger of being hit by a number of vehicles while I negotiated to exit the highway on exit 9 and pulled over into a side street. The instrumentation panel of the car had blanked out. The car could only crawl at about 10 miles/hour. It would not shift to higher gear even in manual mode. I called the Volvo on call and they advised me to switch off the car, exit the car and then re start the car after five minutes. I did that and the problem still persisted. I some how drove the car to the nearest Volvo dealership (stamford Volvo) which was closed on Sunday. Dropped the car off in the lot, rented a car and drove 200 miles back to boston.

- Andover, MA, USA