6.6

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,503 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Ford Edge:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #76

Mar 292017

Edge 6-cyl

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. (jones-West Ford of reno, Nevada) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Clovis, CA, USA

problem #75

May 042016

Edge

  • miles
Takata recall...no remedy yet for airbags in cars in va but all others have been fixed in all other us states and very unsafe and unprofessional..when will there be a remedy?

- Fredericksburg, VA, USA

problem #74

Mar 012017

Edge

  • 110,000 miles
Takata recall - received a letter in March 2017 about the recall and plan to fix it. Ford has yet to contact me with the fix.

- Ypsilanti, MI, USA

problem #73

Mar 012017

Edge

  • miles
Takata recall safety recall notice 17S01/NHTSA recall 17V-024: Recall letter rec'vd March 2017, a year ago. We have called Ford dealer(s) for almost a year. They state they do not have the parts to make the repairs. Ford informs drivers to stop driving the vehicles and take car to the Ford dealer for repair of airbag inflator yet dealers are not provided repair parts "yet". one news article stated a loaner car will be provided, but dealer does not provide a loaner car. Safercar video states airbag inflator can be affected by extreme heat. I live in an area that includes extreme hot weather. Video states the older car models are more likely affected. Our model is 9 years old. I Transport grandchildren and elderly parents in my car. The recall shows it is for the passenger airbag. Does the driver side of the car not include an airbag also" after waiting patiently for many months, we have tried diligently to get our car recall repaired, without any success. Our dealer referred us to the Ford office in Florida for assistance. The rep was not of assistance or sympathetic. The Florida call is confirmed by call case no. Cas13975245. We do not have the privilege of leaving our vehicle parked, undriven. We even asked the dealer and the Florida office if they will disconnect the entire airbag until parts are received, response = unlawful. Why are many vehicle airbags being repaired, however, Ford Edge vehicles are not being repaired" this is serious, and your help is greatly required. 2/21/2018...yes 2018....one year after the recall notice.

- Angier, NC, USA

problem #72

Jan 302017

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (all american Ford of hackensack, 520 river St, hackensack, NJ 07601) and was informed that the part to do the repair was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Jersey City, NJ, USA

problem #71

Jul 212017

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ray haskell Ford Lincoln (801 kennedy memorial dr, oakland, me 04963, (207) 873-7193) was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palermo, ME, USA

problem #70

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called reineke Ford Lincoln of lima at (419) 223-3673 (located at 1360 greely chapel rd, lima, oh 45804) and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lima, OH, USA

problem #69

Jan 102017

Edge

  • miles
Takata recall the contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kirkwood Ford at (314) 822-9300 (located at 10340 manchester rd, kirkwood, mo 63122) and was informed that the part was not available. The manufacturer stated that another notification would be sent once the part became available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fenton, MO, USA

problem #68

Jul 182016

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (encinitas Ford, 1424 encinitas blvd, encinitas, ca 92024, 1-(888) 700-8208) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Carlsbad, CA, USA

problem #67

Sep 012016

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gosch Ford hemet (150 carriage cir, hemet, ca) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Menifee, CA, USA

problem #66

Jan 102017

Edge

  • miles
Takata recall - still driving vehicle while recall is incomplete. Remedy not yet available. Have no way to sell or repair vehicle because of safety issue. Cause for future bodily harm if vehicle is involved in accident

- Bloomfield, NJ, USA

problem #65

Jun 012016

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called all star Ford at (925) 752-7800 (located at 3800 century blvd, pittsburg, ca 94565) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Antioch, CA, USA

problem #64

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer hagerstown Ford located at 1714 massey blvd, hagerstown, md 21740 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hagerstown, MD, USA

problem #63

Jan 102018

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (fair oaks Ford Lincoln (2055 ogden ave, naperville, il 60540, (630) 355-8140) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact recently received a postcard from tk holdings, stating that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

- Naperville, IL, USA

problem #62

Jan 092018

Edge

  • miles
Takata recall. My airbag was recalled a year ago and still has not been replaced, even after I've made multiple phone calls to Ford. I'm very concerned about the unsafe airbag, especially since this car has been registered in very wet and humid parts of the country: North Carolina, Indiana and Oregon. I'd like Ford to repair my car with a replacement airbag immediately or provide me with a non-affected Ford Edge to drive until mine is made safe.

- Eugene, OR, USA

problem #61

Mar 012017

Edge

  • miles
Takata recall I received the safety recall letter on March 2017 and since then I have called Ford dealership several times and was told that parts not available yet and they would notify us by mail once they have the parts. This is way overdue and I am not feeling safe driving a car which has a problem with the airbags. Please redirect my complaint toward them so they get the parts asap and fix the problem.

- Cedar Grove, NJ, USA

problem #60

Mar 012017

Edge

  • miles
Takata recall it has been 10 months since we were first notified of the recall and we have yet to receive notice that we can get our car fixed. This issue has not been handled properly nor handled in a timely manner.

- Hart, MI, USA

problem #59

Jan 012018

Edge

  • miles
Takata recall... Ford dealerships are refusing to give me (and other Ford owners affected by the airbag recall) a loaner car or rental car. I live in a state with high humidity, which means there's a higher failure rate. My wife could be number 19 in the death toll so far! in Ford's letter to me regarding this, they simply state "do not allow anyone to sit in the first row passenger seat". that is a horrible statement, which effectively means "sorry, 50% of your car is unusable until we find a solution a year from now"! all other companies affected by this recall are offering it's customers a safe vehicle to ride during the wait. Ford should as well! please attempt to push them to do so. Thank you.

- Honolulu, HI, USA

problem #58

Dec 272017

Edge

  • miles
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mac haik Ford (10333 katy fwy, houston, tx) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

problem #57

Dec 272017

Edge

  • miles
Takata recall. I received this recall notice yesterday, I have spoken to my Ford dealership, and to Ford customer relationship and received the same response. That the parts are on back order till spring and they are sorry. I am being inconvenienced, I have a family, I can not go without putting someone in the passenger seat. I have no other way to Transport my family, and Ford doesn't care about my family needs. If I am inconvenience by this Ford issue, then I want to be compensated.

- Spring Hill, FL, USA

Read the next 20 complaints »