10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
11 / 0
Average Mileage:
99,520 miles

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« Read the previous 20 complaints

problem #410

Dec 052018

Escape

  • 2 miles
I called Ford in octoberfor recall #14S05, because my steering wheel began to stiffen up to the point that I was unable to drive it. I was told by Ford that my vehicle did not fall in that batch of recalls. Ford stated I would be responsible for any work done. I had credit with Firestone so fortunately, I was able to take it there for this stiff steering. Firestone did complete a brake inspection and replaced the alternator, and air tire pressure sensor on Oct 11, 2018. I have had my car towed home, then to one car repair place and then to Firestone car care service center causing me to spend cash money for one tow, and one by triple aaa both in one day, and now this recent tow exhausted all my tows with triple aaa. I can't re-tow until Oct. 15, 2018 for renewal, but run the risk if is the same problem they still may not tow meaning additional money out of my pocket on a retired pension. On Dec. 5, 2018 stiff steering issue returned. I was about to head for elgin, Illinois and on the expressway, and noticed when changing lanes the steering wheel bagan to stiffen. I pulled over and had to determine what was I going to do. I managed to get back on expressway turn around and return to my aunt's home, and then the wheel got extremely stiff especially when turning. I parked the vehicle and called for a tow to Firestone since I thought it was something they may have done incorrectly. Firestone called me and stated that this issue was beyond their capability. It is a defect, and I need to take it to Ford.

- Chicago, IL, USA

problem #409

Jan 052019

Escape

  • 35,500 miles
Intermittent power outage of steering while driving. Causes unsafe steering and low speed driving, Ford admits problem closed recall. Vehicle has 35500 miles well maintained. When steering power stops hazard driving condition will ca use accident.

- Menomonee Falls, WI, USA

problem #408

Nov 302018

Escape

  • 5 miles
I was on my to work one morning entering the interstate on ramp and I lost power steering which almost caused me to have an accident. Making it extremely hard to steer the vehicle. Upon taking it to my local Ford dealership they told me my power steering torque control module was failing. This was a recall on Escapes from 2008 / 2011, but they said my particular VIN was not part of the recall"?" upon further investigation myself I'm seeing where numerous Ford owners were having the same issue and like myself had to pay for this repair out of pocket...not cheap I may add. It seems that someone will have to loose their life as a result of this defect before a recall is issued for (all) models in this time frame... what a horrible thing for Ford to put their consumers and their families in jepordy due to these defective parts. I would like to see full recall on all models between this time frame. Also vehicles to be fixed at Ford expense before someone looses a loved one. And reimburse those of us who have had it fixed at our expense....

- Locust Grove, GA, USA

problem #407

Jan 022019

Escape

  • 49,000 miles
In 2014, Ford had an electric power steering recall, 14S05, for Escapes. I had a dealership perform the code reprogramming in October 2014. Four years later, the power steering went out. There are less than 50,000 miles on the car so there's not a lot of wear and tear on the vehicle. I called the dealership and Ford customer service and they both said that since I brought the car in for the recall, there is nothing more they will do. This seems like it was a known issue at Ford and they found a way around having to fix all the cars they made with faulty power steering. I'm the original owner of the Escape so I know that it has been lightly used.

- Waldwick, NJ, USA

problem #406

Dec 202018

Escape 6-cyl

  • Automatic transmission
  • 102,000 miles
Purchased the vehicle in January 2017. Approximately mid December 2018 a code popped up on my dash "power steering assist fault" and the steering wheel shakes as I drive. I code is continuously on. I contacted Ford, who tell me there was a recall on the 2009 Ford Escape in 2016 for this exact code, but because my vehicle was not assembled in Kansas City, that they cannot fix it under the recall and I would have to pay for it out of pocket. I don't feel this is right, as this is a safety issue and could be dangerous if I lose my power steering while on the road.

- Brighton, CO, USA

problem #405

Dec 232018

Escape

  • 99,330 miles
Power steering stopped working while driving on a city street and then power steering came back. When I shut off the vehicle and restarted it, the power steering is still not working. I have not driven the car since because of safety concerns. I was told by Ford that my Escape was not part of the national recall.

- Pawtucket, RI, USA

problem #404

Oct 022018

Escape

  • 150,000 miles
I took my vehicle in for a recall on the power steering, they updated the software and the problem was temporarily fixed. Weeks later the power steering failed completely while driving almost resulting in a crash. The Ford dealership has stated that the recall is closed and the failure of the power steering is not their fault, charging thousands for a repair of the entire steering column.

- Wyandotte, MI, USA

problem #403

Dec 142018

Escape

  • 120 miles
Power steering failed and stopped working while drivingu

- Oxford, MI, USA

problem #402

Dec 042018

Escape

  • 144,874 miles
The contact owns a 2009 Ford Escape. When the vehicle was started, the contact found that the power steering assist failed. The contact was able to drive the vehicle to ganley Ford (2835 barber road, norton, oh 44203, (800) 942-6305) where it was diagnosed that the power steering assist angle malfunctioned. The dealer stated that the VIN was excluded from NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,874.

- North Canton, OH, USA

problem #401

Nov 292018

Escape 4-cyl

  • Automatic transmission
  • 148,000 miles
The contact a 2009 Ford Escape. While the contact's daughter was driving 30 mph, the steering went into manual mode and the steering wheel became difficult to turn. As a result, the vehicle ran off the road. There were no warning indicators illuminated. The contact called manley motors (1800 N state St, belvidere, il 61008, (888) 388-4940) and was informed of the diagnostic testing fees. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was repaired in 2014 per NHTSA campaign number: 14V284000 (steering). The failure mileage was unknown. Consumer stated daughter owns vehicle and only solution is to replace the steering column.

- Belvidere, IL, USA

problem #400

Nov 202018

Escape

  • miles
Was part of recall 14S05 by Ford they replaced a sensor but vehicle still gets stuck in manual steering mode and will not allow you to steer, so the electric power steering never works

- Louisville, KY, USA

problem #399

Jan 312018

Escape

  • 164,000 miles
Recall #14S05 initiated in 2014 was repaired at the time of the recall. Problem with the steering torque sensor recurred on Jan. 2018. I had the problem corrected at my own expense. Would like to see the recall reissued so I may be reimbursed by Ford. When the power steering failed I was driving out of a parking lot. I made it home ok but I narrowly avoided an accident just before arriving to my house due to the steering failure. Please see supporting documents of the original recall and my repair documents in Jan. 2018. I puchased the vehicle from a private party in August 2015 I was not aware of any recall at that time or at the time of the failed repair from 2014.

- Mukwonago, WI, USA

problem #398

Nov 272018

Escape

  • 95,000 miles
I was driving on a highway and made a left turn, while steering turning back to the right it felt as though it wanted to lock but eventually broke and went to normal. This has happened 4 different times since vehicle purchased. Took it to my local Ford dealership in fredericksburg, va, they told me after testing, I needed a steering column epas at the tune of $1400. They said you could not just replace the epas part on my particular vehicle and it was not one of the ones recalled earlier. After looking online and checking with another dealer, I have learned that the epas part can be replaced but apparently Ford will not let their service techs just replace that part. This is not right, I have paid a lot for this vehicle, new, and the replacement of that steering is more than I receive a month from disability. Thankfully I have not been in a situation of an accident. What can we as consumers do to demand that Ford take ownership and help out their loyal customers? I am loosing more and more faith in Ford (3 out of my 4) service visits showed that the service tech put a check mark that the power steering fluid was ok"????? another problem, in Feb. 2018 service visit, they said my tread was in the yellow. Back again for service in Aug. 2018, showed tread in green??" this is why I went back for this check up on all things at not charge after speaking to the service manager. If I had not taken it back for a revisit, I probably would not have found out about the steering! I will say my last visit was the best I have had to date, thanks to the service tech. Still I am not sure I would every purchase another Ford!

- Fredericksburg, VA, USA

problem #397

Nov 262018

Escape

  • 100,000 miles
The contact owns a 2009 Ford Escape. After starting the vehicle and driving in reverse, the "power steering assist fault" message suddenly displayed and the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The local dealer was not notified. The failure mileage was 100,000.

- Hulneville, PA, USA

problem #396

Jan 012018

Escape

  • 117,500 miles
The contact owns a 2009 Ford Escape. While driving 65 mph, an alarm sounded and the steering wheel seized. The contact pulled the vehicle over to a parking lot to attempt to restart the ignition, but the vehicle stalled. The contact stated that the failure occurred multiple times. The vehicle was towed to asheville Ford Lincoln (611 brevard rd, asheville, nc 28806) where the power steering module was replaced. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was repaired. The approximate failure mileage was 117,500.

- Charlotte, NC, USA

problem #395

Nov 242018

Escape

  • 130,000 miles
The contact owns a 2009 Ford Escape. While attempting to park the vehicle, the steering assist default warning indicator illuminated. The contact was unable to maneuver the vehicle and had it towed to lindsay Ford (located at 11250 veirs mill rd, wheaton, md 20902, (888) 457-7005) to be diagnosed. The dealer repaired the vehicle per NHTSA campaign number: 14V284000 (steering); however, only the software update was performed, which was insufficient. The part was replaced at the cost of the owner. The manufacturer was informed of the failure. The approximate failure mileage was 130,000.

- Washington, DC, USA

problem #394

Aug 012018

Escape

  • 72,000 miles
The car steering column started to lock up while it was parked when you start the car the steering wheel wouldn't turn after awhile it would you were able to turn on the car in the steering wheel were function after a while the car would do it while driving the car was brought over to the dealership steering column was replaced a few months later same issues steering wheel column or steering wheel would hit when turned brought back to the dealership it was replaced the second time now all electronics relating to the brakes are having issues like brake switch starts to malfunction or brakes get locked up. The car would have troubles either parked or while driving. I bought the car from a dealership so I'm not sure if this car had prior issues to that nothing was disclosed when I purchased it. I am aware of other Ford Escape 2009 models have the same issue and have been recalled

- Norwalk, CT, USA

problem #393

Oct 172018

Escape

  • 160,000 miles
The contact owns a 2009 Ford Escape. While driving 40 mph, the steering wheel seized. The contact was able to pull the vehicle over safely into a parking lot. The contact waited for a moment and was able to drive home. There were no warning indicators illuminated. The vehicle was taken to beau townsend Ford (1020 w national rd, vandalia, oh 45377, (937) 898-5841) where the power steering was reset. The dealer diagnosed that a new steering column needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 160,000.

- Dayton, OH, USA

problem #392

Nov 192018

Escape

  • 138,000 miles
Several times while driving/turning, the car would ding and a very brief message would flash on the console. Couldn't read it fast enough before it went away. Today got in after work and the power steering assist fault message came on and there is no power steering. There is a recall for this for this make and model year, but apparently not for every vehicle. Searching online found multiple other people talking about the same problem in 2009 Escapes (or other years included in that recall) that were not covered in the recall. Wondering if the recall should be expanded. This is a very expensive fix and not something that is very likely to go out otherwise.

- Cottage Grove, WI, USA

problem #391

Nov 152018

Escape

  • miles
Steering very hard to move. Vehicle was working find drove home from work parked it. The next day got in the car and started it went to move steering wheel it was very hard to move. I called Ford dealer and asked if there was a recall for the steering she asked for VIN and it has no recall for that VIN. Vehicle is at Ford dealer for schedule steering repair.

- Landisville, PA, USA

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