10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
21,282 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #118

Jun 012016

Fusion

  • miles
Takata airbag recall NHTSA 16V384; manufacturer recal 16S26

- Citrus Heights, CA, USA

problem #117

Jul 012016

Fusion

  • miles
Takata recall. Ford notified me by mail in July of 2016. I contacted my local dealer immediately and they stated that they were waiting for the parts. Contacted them today (11/03/2017) and they are still waiting for the parts and did not seem aware of when they would be getting them. They also could not inform me if Ford Motor Company was actively seeking parts elsewhere as takata is apparently attempting to declare bankruptcy.

- Bonham, TX, USA

problem #116

Dec 152016

Fusion

  • miles
Takata recall parts are not available!

- Lyndora, PA, USA

problem #115

May 122016

Fusion

  • miles
" takata recall" have not been notified of remedy as of yet. Only received first notice. Said to receive second notice before recall could be done.

- Coldwater, MS, USA

problem #114

Nov 012017

Fusion

  • 0 miles
Takata recall. Vehicle was stationary. I received a recall notice June 2016 from Ford saying the passenger frontal airbag inflator could rupture if the vehicle is involved in a crash. I still have not received a replacement airbag for the passenger side and it has been well over a year. I made an appointment to see the Ford dealer and went to the Ford dealer November 1, 2017, and spoke to a female to have them look at my Ford Fusion 2009 car as the air bag on the passenger side is trying to come out from the dashboard, and we have not even had a car accident/crash. She told me that they still didn't have the replacement airbags which I already knew. I wanted them to look at the passenger side of the dashboard to see that the airbag was coming out of the dashboard which I think is dangerous as I was told by another male over the phone previously that it was dangerous and that I should make an appointment to have it checked out. They would not even look at the car. I had to tape down the area on the dashboard where the airbag is trying to come out of the dashboard. They wasted my time coming to see them and they knew what the situation was about as my wife had explained it to them over the phone when she made the appointment for me.

- River Forest, IL, USA

problem #113

Jun 012016

Fusion 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Silva Ford (200 S madera ave, madera, ca) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated crash hit back, air bag did not go off. Updated 8/7/18

- Madera, CA, USA

problem #112

Nov 022017

Fusion

  • miles
Takata recall called local dealerships to have the airbag fixed/replaced due to safetly issues. Was told that no parts have been available to fix airbags that were recalled. They can't fix issues until parts are made available.

- Erie, KS, USA

problem #111

Nov 022017

Fusion

  • miles
Takata recall. I was contacted over a year ago that my airbag inflator needed to be replaced. I was put on a wait list for this part to become available. I called my dealership again today, and I was told that the parts are still not available. The dealership told me that they do not know when the part will be available, and it will honestly, probably never get fixed because takata has filed bankruptcy! I live in Louisiana, which is a high priority state due to our hot and humid weather. I find Ford's handling of this dangerous problem to be completely unacceptable! my family / children drive around in this car, and now, we are actually in more danger if we do get into an accident!

- Mandeville, LA, USA

problem #110

Jun 012016

Fusion 4-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (harbin Ford/Chevrolet in scottsboro, al, 256-259-6400) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Woodville, AL, USA

problem #109

Nov 012017

Fusion

  • miles
It's affecting my passenger side airbags. Ford dealer keeps telling me they don't have the parts to fix it for the past two years. They also told me that it may affect my trade - in price even though I bought it from them. I have not been able to drive with any passenger in fear of the airbags fatally deploying. This is a serious hazard and I live in a very hot climate which makes the risks even higher. Help me, I have not been able to get any recourse with this dangerous vehicle. Just owning a vehicle with such a risk is dangerous.

- Tamarac, FL, USA

problem #108

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.

- Florala, AL, USA

problem #107

Oct 312017

Fusion

  • miles
Takata recall was never done on my car

- Chipley, FL, USA

problem #106

Oct 272017

Fusion 6-cyl

  • miles
Takata recall. I have not receive the part for my 2009 Ford Fusion for the passenger airbag and my car is on the list. I need my car to be fixed due to safety concerns. I am getting from dealers that the part has not even been created which is frightening my family. I got a notice in the mail last week that there is this serious issue. I am afraid to drive my car with a passenger.

- Deefield, IL, USA

problem #105

Mar 012017

Fusion

  • miles
Takata recall we have tried to get our airbags replaced but Ford does not have the parts available and will not supply a rental car in the interim. We don't feel like the car is safe for our daughter to be driving and want the matter resolved.

- Nampa, ID, USA

problem #104

Jan 102017

Fusion

  • miles
Takata recall in January 2017. The parts to fix this is still not available 10 months later. It has been too long and I would like to have the airbags fixed as soon as possible.

- Lewis Center, OH, USA

problem #103

Oct 302017

Fusion

  • miles
Takata recall. I contacted my local Ford and they explained that they did not receive the parts for this replacement so I'm not sure what to do about the defective airbag(s). There is a claim form online but I am unclear as to whether or not I should submit that or just take my car to the local dealer.

- Tinton Falls, NJ, USA

problem #102

May 102017

Fusion

  • miles
(takata recall) airbags have not been replaced we have not been notified to bring car in to replace inflators.every time we call...Ford doesnot have parts yet. We are told they will call

- Goldsboro, NC, USA

problem #101

Oct 302017

Fusion

  • miles
Takata recall I received several notice to get the airbag changed so I called two Ford dealers and they both said they cannot fix it, even they know it will definitely increase the risk of fatal accident!

- Chicago, IL, USA

problem #100

Oct 302017

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The parts to do the repair were unavailable. The contact received the recall notice several months ago. The dealer (chuck anderson Ford, 1910 w jesse james rd, excelsior springs, mo 64024 (816) 630-3673) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

- Camden, MO, USA

problem #99

Mar 012017

Fusion

  • 35,000 miles
Takata recall

- White Oak, PA, USA

Read the next 20 complaints »