I tried to start my Chrysler Pacifica in the morning. The car would not start, and all of the vehicle's dashboard warning lights came on at different times when i pressed the On/Off ignition button. There was no clear, or coherent error message being displayed about what was wrong with the vehicle. Every warning light came on and off. The vehicle's computer module appeared to have malfunctioned. I was finally able to start the car, and brought it to the dealer for checking. The dealer informed me it was simply a low battery problem, but could not explain to me why all of the warning lights on the dashboard and console came on and off. Nothing in the owner's manual explained this sort of issue. I feel very unsafe with this vehicle, as the computer can display warning messages randomly, and disable the vehicle.

- Union City, CA, USA

The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times

- Davisburg, MI, USA

Issue with horn, lights, coolent, engine gaskets, park brakes sticking, turning signal, , electrical al connected some how but 4 Chrysler dealers and they can't duplicate it even with pics and video I've shown.paying for car I can't use. Any other similar issues or am I the only one driving the ghost car.

- St Albans, NY, USA

REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Bakersfield, CA, USA

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the steering wheel would veer to the right making the vehicle difficult to steer. The contact also stated that the vehicle had issues with the start/stop system. The contact stated the start/stop system malfunction warning light was illuminated. The vehicle was taken to southfork Chrysler Dodge Jeep Ram (17725 South fwy, manvel, tx 77578) where it was diagnosed with the auxiliary battery cable needing to be replaced. The vehicle was repaired however, the failure recurred. The contact associated the failure with NHTSA campaign number: 19V348000 (electrical system). The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 26,000.

- Pearland, TX, USA

The battery won't stay charged. I have replace my battery last year

- Benton, IL, USA

Steering wheel gets stuck on turns even slight ones have to pull it in correct direction. Lights on dash go off as I drive at night is terrible. Side sliding doors, back door have opened by self as I approached vehicle. Radio volume used to go up and down, same for the parking brake as I parked, it also while driving makes loud bunk noise and as it sholts like whip lash to my neck and spine. The tires loose air right away. Most important is steering and sholt. I drive for a living and these are so dangerous. Dealer in homestead acknowledged issues, but still same was told was fixed, yet I was to be charged to jyst have it checked $120, worst service ever at all 3 different dealers, customer service is terrible wait time for oul change is over 2 hrs one time. Am totally dissatisfied with this vehicle. The only good thing is the drop sests but I almost got squeezed in while moving about no sensor stops it.

- Winter Park, FL, USA

30,390while cruising on interstate, (2/6/21, 3:17 pm, drizzling, 55 degrees F, at 70 mph in cruise control) instrument panel goes black, engine shuts off, power steering goes off, rt passenger window descends all the way, wipers go off, cruise goes off, gear indicator switches (on it's own from drive to neutral, to park. Coasting to side left of side of the (under construction) shoulder (rt shoulder is blocked by jersey barriers) instrument cluster comes back on. I shift from park to neutral, to drive, with no effect on drivability. I stopped off the roadway and shut off the ignition. Instrument cluster has battery and fcw warning lights on. There is a distinct smell of an electrical fire. I check under the hood to look for obvious fire sources. None are apparent. I checked the battery connection. This appears as normal for this vehicle, not tight ' but not loose either. I checked the fuse box. I did not have a fuse indicator tool with me and did not attempt to pull fuses. Seeing no obvious fire sources I shut the hood. Five minutes after stopping I tried the ignition again and the car started. The rt passenger window was to 3' short of closed, then it stopped. I pulled back on the highway and resumed the trip. The fcw warning light was still on. Cruise control was unavailable. The driver's side mirror warning indicator was on. On 2/7/21 I checked the car. All power devices on the rt front door were not active. I checked the fuses and determined that at least one had failed (F47). I attempted to replace the fuse. In doing so the rt passenger window immediately returned to the fully closed position, the fuse blew as I put it in, the smell of burning electrical wire was apparent inside the cab, but not under the hood.

- Jupiter, FL, USA

Power train unavailable. Engine won't start. The vehicle is not in motion. This has happened twice in the last three weeks.

- Johnston, IA, USA

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving or while accelerating, the vehicle intermittently lost power. The contact also stated that an abnormal sound came from the steering wheel after going over a bump in the roadway. There was no warning light illuminated. Additionally, the alarm activated independently on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a power steering assist fault. The contact was advised to take the vehicle to an authorized dealer. The vehicle was taken to normandin Chrysler Dodge Jeep Ram Fiat dealer (900 capitol expressway auto mall, san jose, ca 95136) and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure the failure mileage was approximately 60,000.

- Milpitas, CA, USA

Had trouble starting car. Battery was checked and said to be good. Issue stopped. 2 months later car is completely dead when I go to crank one morning. No indicator lights ever came on. Husband charged battery and it crank but still was sluggish in doing so. Again battery was tested and except not fully charged it was ok. Voltage is now all over the place. Jumping between 10 and 14.7 constantly. If I come to a complete stop it goes dead. It is currently sitting in my driveway as we try to figure out what to do.

- Monroe, GA, USA

I have had my van for 4 times at the shop with electronics issues transmission shifts hard when I put my car on parking or try to turn on my van it will but act funny all the lights start on like engine light power ABS airbags don't want to go forward sometimes my car has 52,00 miles O pay every month my payments in time is going to be christmas soon I just will like my car to be fix so I can see my dad that is not doing to good please help I am frustrated tired I had call the dealer ship were I left my van for four times called and left a message one week ago never got a call back I have been waiting for a call nothing from them finish calling them today and finally someone answer I made and appointment today first they wanted to give me one for next year after I said that I had called and no one return my call they said we can check the van on the 21 so you can use a loaner vehicle I promise my dad I will be able to see them for christmas know with this issue and paying 900 dollars every month for the van I can't afford to buy or rent a car during this time I am tired frustrated and O don't know what else to do to resolve this issue please help. I just use the van to take my kids to school and go home do grocery and visit the family.

- Holland, MI, USA

The screen for radio and all other electronic info keeps flicking from one screen to another the whole time the engine is running. There is no way to turn it off, and it is very distracting while driving. At night time, there is no way to keep it from distracting the driver, and I have an epileptic child in the car with me, and that blinking screen has the potential to cause a seizure. The dealership charged $183 to do a diagnostic and said it was not fixable, needed a new screen, costing $1100. I have since researched it and it seems that a lot of 2017 Pacificas have this issue. I don't have $1100 to fix it, and I can't turn it off, so it is a very dangerous car for me to drive. I believe Chrysler should fix this issue.

- N Fort Myers, FL, USA

The dashboard (instrument cluster) turns on and off by itself while the vehicle is turned off. This has been happening for the life of the vehicle. It drains the car battery prematurely. I've had to replace the battery 2 times within 3 years. Today, I was told by the service manager that this is normal. They stated that the dashboard can do this for 30mins to 1hr after the vehicle has been turned off, which makes no sense.

- Torrance, CA, USA

Two issues. Vehicle randomly hard shifts. Sliding passenger doors will re open after closing

- Bensalem, PA, USA

Drove top speed of 20 mph because I was on base. Came to stop at stop sign to turn onto Maryland ave to exit the base. Started to accelerate to turn left, mid turn, van shut off/died, error message of put car into park and then vehicle speed too high(something along those lines) flashed. Wouldn't turn back on for about 5 seconds. Note: 2 children as passengers at the time battery replaced Nov 2019-due to same problem/electrical issues transmission replaced Jan 2020 due to ongoing issue (warranty covered)

- Charleston, SC, USA

Vehicles electronics don't turn off when car is off and door opens, I have had to turn off accessory battery 3 times since 2018 and this killed the regular battery as well.

- Battle Creek, MI, USA

Electric panel fried. Driving all of a sudden on highway my power steering light came on jerked me to the right very hard and the in lane light pop on that's turned off in my van. And all of a sudden jerked me extremly to the left. Good thing traffic wasn't going to fast I would of been dead. When ever you would accelerate it would do it again. I was trying to get in the slow lane to pull over. Figure the car needed to be turned off and reboot computer. That didn't help as it proceeded to do it. So got off the highway. Car only has little over 28,000 mile S in it.

- Melbourne, FL, USA

I believe that my situation is identical to an issue that Chrysler has already recalled, but I was told by the service at the Chrysler dealership today that my car is not included in that recall. I was driving down the road, had to stop at a stop light, light went green I moved forward at 10ish mph to take a right hand turn, as I was turning my minivan lost all power. The car literally shut off while I was driving. I tried to pull off to the side of the road and break. The car system indicated to me to put the car in park and restart the car. I did so, when attempting to turn the car back on the car stuttered a bit but then successfully turned on. I was able to drive home. I drove the car to the dealership this morning. I expressed extreme concewrn that this issue was the same as the one that was in the news about many 2017 Chrysler Pacificas. They did not even seem to be aware of the recall which seemed shocking given the issue. And when I pressed they said since they couldn't replicate the issue and it was not a car identified in the recall that there was not much they could do. I escalated the issue to the manager and am waiting to hear back. I am very nervous about driving the car now, I had my 3 young children in the car when the issue occurred. If they refuce to fix it based on my discussion with them I am not sure what my next steps are supposed to be.

- Henrico, VA, USA

While driving on a 50mph 4 lane road with my two children 3 & 5, I decelerated to make a left hand turn and within 3 seconds the car sputtered to a halt with all power cutting off. In a panic, I tried to get the car started again but it did not respond to the ignition. I got out of the car to get my kids out of the back seat and bring them to safety. I manually opened the rear driver side door and after doing so, the power came back on to the car. I quickly got back in and drove home without incident. We have since searched the VIN for recalls to find that for whatever reason, my VIN did not qualify for the recall involved in 2017 Chrysler Pacificas with this same exact problem occurring. I brought the car in for a diagnostic, and of course they could find nothing wrong nor "reproduce the problem", or give us any reassurance that this wouldn't happen again.

- Henrico, VA, USA