Vehicle was purchased new in March 2019 off the showroom floor from a dealer in morton, il. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the wi-fi issues. Fast forward to July of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to il for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central il late at night on Thursday, July 23rd, now 600 miles outside the 36K warranty. I brought the vehicle in to pull codes on Friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On Friday, August 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.

- Warsaw, NC, USA

I buy the new car on 2019, the car had 25000 miles, the first time, the car can not drive smooth, look like something is wrong, I took the car to the dealer and they checked and they said the car is ok, the second time, I drove the car on 91 freeway from West to East, the car shut down and can not move anything, I called the tow company to tow the car to dealer moss bros riverside, after 4 days they fixed for me, I came to picked up and driving back home, on the way abouy 15 minutes, the car had the same problem, it shut down and can not move anything, it happened on 60 freeway from West to East, I called the tow company again to the dealer moss bross moreno valley, the car stayed there 3 days and they called me that they can not fix the car, and they told me that help to move the car other dealer to fix it, I have to call the tow company again to move the car from moss bross moreno valley to moss bross riverside again, the car stayed there 10 days already until today on 08/24/2020 but they told me that they dont know what happened for the car, and they do not fix for me, the car stayed in the dealer almost a month but they dont fix for me, the car still have under warranty, but they dont fix anything for me and the car had 3 times problems the same things, everytime I had the baby in the car with me, and every time problems I also called the 911 come to help me because it took around 5 hours for the towing company coming to move the car, please help me, I dont know what can I

- Indio, CA, USA

It looks like the vehicle's 12-volt isolator post is compromised and needs some work. The dealer asked me to leave the vehicle for 1 week or more till they can rectify the problem. I asked the dealer to give me a loaner vehicle. They then said that they don't have loaner vehicle. Once when the loaner vehicle is available they will call me. Until then they said I can take the risk and drive the vehicle. I called Fiat Chrysler recall line to complaint. They said that the dealer is not doesn't have to give the loaner vehicle however long they keep my vehicle for repair. They also mentioned that the final repair is also there when it is clearly stated in NHTSA website it is not available. They put me on hold for 2 hours to speak to the supervisor with still no supervisor to speak to. The notice that Chrysler sent me clearly states that the loaner vehicle will be given and the note in the NHTSA website says that the loaner vehicle will be given. The dealer says that the recall is not a big deal and the Chrysler also doesn't seems to be worried about it. This is a very callous attitude from both the dealer and the company.

- Rancho Cucamonga, CA, USA

Passenger sliding door does not open and close all the way

- Wapakoneta, OH, USA

Sliding doors will not close properly. Once the button to close is pressed, door will try to close, as soon as it touches the latch, three beeps will sound and door will open back right away as if something is jammed. This will occur 3 to 5 times before the door closes completely. Vehicle is stationary on a level road. Door module update is recommended by dealer. I dont think customers should pay for these problems.

- Chula Vista, CA, USA

On May 1, 2020, I brought my 2018 Chrysler pacific to the dealership for the vehicle to be repaired because of recall campaign 19V886000. It was supposed to be a simple update to the radio software. However, the entire radio malfunctioned when they attempted to update the software. The dealership said the entire radio needs to be replaced. They originally estimated it would take 3 to 5 days to receive a new radio. It is now June 18, 2020, seven weeks since I took my car in for the recall update, and the dealership and corporate Chrysler headquarters don't even have an eta on when a new radio will be available. I am concerned that they may not be able to fix my vehicle to meet the recall mandate and NHTSA's safety standards.

- Wellington, FL, USA

Since December 2018, we had to replace the battery 3 times since the vehicle shut off while driving on the highway. There was smoke smell coming from the engine. The vehicle was towed and problems corrected, but the engine light has been coming on more than 3 occasions. The gps system has not been working since March 2020, but they are not able to fix the issues. Our local dealership says that Chrysler has not responded to their multiple requests for the radio replacement.

- Cerritos, CA, USA

When in slow or bumper to bumper traffic slowing down at a traffic light or to make a right or left turn. When you go to accelerate my transmission throws a hard shift like something just hit the back of the van and pushed it forward.I took the van to the dealership twice between February and May 2020 they keep telling me they cant find the problem.

- Lehighacres, FL, USA

2018 Chrysler Pacifica. Consumer writes in regards to clicking noise coming from right end of vehicle.

- Port Orange, FL, USA

We have a 2018 Pacifica with 10000 miles and on 4-1-2020 the check engine light came on as soon as it was started. We put the van in reverse to back out and it wouldn't go into gear. Ended up putting it back into park and tried reverse again and it jerked into gear moving the van. Took it to progressive Dodge Chrysler in Ohio and found it they need to replace the transmission vavle body and also something with the emissons. How does something like this go bad so fast...

- Canton, OH, USA

I have had several instances of my car accelerating forward while driving through city traffic. It almost feels like the vehicle is not properly changing gears or the start stop feature is making the vehicle stop and then start by jumping forward. It is a terrifying feeling when you feel like you do not have control of the car for a half second when it does this. Unfortunately it is an intermittent issue and I cannot replicate it on command.

- Winter Garden, FL, USA

Stop/start system failure. While waiting behind a schoolbus the start/stop system initiated. When I attempted to press the gas the car stopped - gear shifter was locked and would not allow me to move it even to neutral. The D gear was blinking blue and I was unable to either brake, accelerate, or turn the vehicle off. This caused a very dangerous/hazardous situation when in traffic. Eventually - I was able to restart the vehicle and disable the stop/start system.

- Skaneateles, NY, USA

The van stalls at all different speeds. Losing all control ad having to coast off to the side of the highway because the car has completely lost power. When I am accelerating, the vehicle is jerking around 10-20 mph, almost like a violent jolt. (at times seems like someone is rear ending us) the dealership says that everything is functioning as it should be. This makes me extremely concerned for the safety of my family and my kids. This has happened numerous times. Also the sliding doors open and close on their own. My 6yo was nearly caught in one as it closed. I have video of the car stalled in a parking lot as well.

- Rockwall, TX, USA

The lifgate is not properly working. It is a power lifgate and stopped working.

- Wadsworth, OH, USA

The sliding side doors and rear tailgate open when I'm driving the vehicle!!!!! also when you push button shut the side doors they shut, then open again repeatedly, no obstacles or debris in the tracks, this is purely electrical on a vehicle that has 42,000 miles. The back tailgate opened today on my wife while she was driving, this vehicle has not been in an accident orw water damage either.

- Riverside, CA, USA

My car is 3-4 months old. Around 7K in miles on it. This afternoon car did not started, start button was showing as run created a kind of chaos in terms seems the like car is ready to run showing all run signals but was not running, happened in a parking lot so I was confused what state should I leave the car in as not able able to shut down the car & dont know whether it will start running by himself, switched on the parking breaks just to make sure it does just start running & ruins someones car, it was kind of scary. More scary things happened when the towing truck guys showed up to drive the car to dealer. He was trying to figure out where is the button to put the car in neutral, called dealership no one knew, looked at a video where it showed there is a small box under steering which has a ribbon to pull to move the car to neutral mode. When the towing driver opened that space there was no ribbon. These are part of safety issues with the car, tis time it happened in a parking lot if it would have happened on the live road this would have been disastrous.

- Wexford, PA, USA

Frequently the driver side rear power door does not remain shut. When the power door closure is activated, the door slides all of the way closed and then frequently will reverse, causing the door to open completely again. This can cause the driver to think the door is closed if a child closes the door or if someone walks away after hitting the power closure button, but may not be, causing a safety concern. I see others online are having same issue. The dealer indicates it is a firmware/software issue and is requiring a substantial fee to update the software/firmware to fix the issue. The issue can happen when on a flat or inclined terrain. It started happening shortly after we bought the vehicle new.

- Bucyrus, KS, USA

I was at a stop sign. With out any warning my 2018 Pacifica shut down. The knob to turn from park to drive or reverse started turnning by itself and then it shut off completely. A couple of seconds later, the van restarted and it said to press the ignition button to start the vehicle. I was at an intersection with the car on drive when the vehicle shut off.

- North Las Vegas, NV, USA

There are two issues: 1) on city streets when turning the vehicle will not accelerate when putting pressure on the accelerator. There is no revving of the motor, no resistance on the accelerator. Feels like the van is shutting off (but it isn't). I can push the accelerator all the way down with no increase of speed. This lasts about 4 seconds. It has happened 3 times 2) the vehicle will violently shift at low speeds. 10-15mph. The vehicle acts like it is searching for the gear (slowing) and then shifts hard! feels like you are being hit from behind. This happens on all streets and at all times (turning, going straight) star case is open with Fiat.

- Bristow, VA, USA

On August 7, while I was driving on a state highway, around 30 mph, my van suddenly stopped and would not start again. I was stuck in the middle of the road for about 5 minutes while the car made noises and the check engine lights and other dashboard warnings flashed. After a few minutes I was able to restart my car to move it to a safe location. My "micromechanic" engine light reader gave me codes U0401 and U0100, lost communication with ECM/PCM and invalid data received from ECM/PCM- and said the car was unsafe to drive. I had it towed to the dealership. After about a week, the dealership said they rebooted the computer and test drove the car about 15 miles and it was working again. They said it was safe for me to drive and had me pick it up. I had the car back for 10 days. On August 22, I was attempting to leave work. The car was stationary in the parking garage. When I started my car, the same thing happened - it began flashing and beeping. I was unable to turn the car off or move the car. When I pushed the ignition button instead of turning the car off it would re-cycle and begin beeping again. I ran the micromechanic and it gave me the same codes U0100 and U0401 dealing with ECM and PCM. I had to stay with the car 2.5 hours to wait for the tow truck and the entire time it beeped and flashed - I was unable to turn it off. I had it towed back to the same dealership, where it still is currently. Both times this occurred the car was not charged electrically but had gasoline fuel.

- Decatur, GA, USA