10.0

really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
9,690 miles

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« Read the previous 20 complaints

problem #31

Oct 042019

Pacifica

  • miles
Frequently the driver side rear power door does not remain shut. When the power door closure is activated, the door slides all of the way closed and then frequently will reverse, causing the door to open completely again. This can cause the driver to think the door is closed if a child closes the door or if someone walks away after hitting the power closure button, but may not be, causing a safety concern. I see others online are having same issue. The dealer indicates it is a firmware/software issue and is requiring a substantial fee to update the software/firmware to fix the issue. The issue can happen when on a flat or inclined terrain. It started happening shortly after we bought the vehicle new.

- Bucyrus, KS, USA

problem #30

Sep 091999

Pacifica

  • 38,000 miles
I was at a stop sign. With out any warning my 2018 Pacifica shut down. The knob to turn from park to drive or reverse started turnning by itself and then it shut off completely. A couple of seconds later, the van restarted and it said to press the ignition button to start the vehicle. I was at an intersection with the car on drive when the vehicle shut off.

- North Las Vegas, NV, USA

problem #29

Aug 212019

Pacifica

  • 13,000 miles
There are two issues: 1) on city streets when turning the vehicle will not accelerate when putting pressure on the accelerator. There is no revving of the motor, no resistance on the accelerator. Feels like the van is shutting off (but it isn't). I can push the accelerator all the way down with no increase of speed. This lasts about 4 seconds. It has happened 3 times 2) the vehicle will violently shift at low speeds. 10-15mph. The vehicle acts like it is searching for the gear (slowing) and then shifts hard! feels like you are being hit from behind. This happens on all streets and at all times (turning, going straight) star case is open with Fiat.

- Bristow, VA, USA

problem #28

Aug 072019

Pacifica

  • 4,500 miles
On August 7, while I was driving on a state highway, around 30 mph, my van suddenly stopped and would not start again. I was stuck in the middle of the road for about 5 minutes while the car made noises and the check engine lights and other dashboard warnings flashed. After a few minutes I was able to restart my car to move it to a safe location. My "micromechanic" engine light reader gave me codes U0401 and U0100, lost communication with ECM/PCM and invalid data received from ECM/PCM- and said the car was unsafe to drive. I had it towed to the dealership. After about a week, the dealership said they rebooted the computer and test drove the car about 15 miles and it was working again. They said it was safe for me to drive and had me pick it up. I had the car back for 10 days. On August 22, I was attempting to leave work. The car was stationary in the parking garage. When I started my car, the same thing happened - it began flashing and beeping. I was unable to turn the car off or move the car. When I pushed the ignition button instead of turning the car off it would re-cycle and begin beeping again. I ran the micromechanic and it gave me the same codes U0100 and U0401 dealing with ECM and PCM. I had to stay with the car 2.5 hours to wait for the tow truck and the entire time it beeped and flashed - I was unable to turn it off. I had it towed back to the same dealership, where it still is currently. Both times this occurred the car was not charged electrically but had gasoline fuel.

- Decatur, GA, USA

problem #27

Jul 012019

Pacifica

  • 15,000 miles
The transmission has slipped and/or jerked on multiple occasions. As many as 50. When driving from a stop it will not go into gear for several seconds or will jerk into gear. While putting in park it will jerk causing it to jump forward which could lead to an accident.

- Kansas City, MO, USA

problem #26

Oct 272018

Pacifica

  • 500 miles
The drivers screen (navigation, back up camera, dvd, etc) freezes regularly. This means that often the backup camera is unavailable, at times the movie shows even while driving. I have reported it several times to Chrysler's uconnect team with no resolution. My case manager is no longer answering my calls. I have videos of the malfunction. The dealership has asked me to bring the car in 5 times already, with no resolution, but their 'plan' is to just have me keep bringing it in but said they cannot replace the screen/device. It is a safety issue that I cannot reliably access my rear camera or change applications. I have videos of multiple imstamces

- Evansville, IN, USA

problem #25

Apr 072019

Pacifica

  • miles
Whej I'm driving the van it shuts off while it's in drive. A alert comes on saying something related to fcc. I try to take a pic but it goes away quickly. It's happened at stops and while moving. Very scary. Chrysler acts as though they don't want me to bring the car in. Very dangerous and scary. I don't want to drive it. This vehicle is my daughters wheelchair van with less then 3000 miles on it.

- Rancho Cordova, CA, USA

problem #24

Mar 272019

Pacifica

  • 7,120 miles
I was driving down the street and the vehicle just shut off. A light for lane assist came on that said seek service asap. It went right back out though. I immediately scheduled it to be checked out. The dealership in hermitage, Pennsylvania said they had another woman with same vehicle and same problem. They were waiting on a recall to know how to fix it. Upon returning to Florida, I also went to the dealership I bought the vehicle from. The service manager had never heard of this problem. However, we informed him we had looked it up on line and this has been an ongoing problem for several years now.

- Royal Palm Beach, FL, USA

problem #23

Mar 202019

Pacifica 6-cyl

  • 28,000 miles
We arrived home from the grocery store, I parked the car in the garage turned it off and began unloading the groceries. About 2 am Thursday, the indoor security system went off, saying "alert carbon monixide." I then went out to the garage and found the engine had been running for several hours. The hood of the car was too hot to touch. I then shut off the engine and opened the garage door to begin airing out the garage. Then got my wife up and began airing out the house. My daughter came over and continued opening windows to air out the upper floor of the house. I have no idea why the engine restarted or why it remained running for so long. I have since realized the spare car 'key' was hanging just on the other side of the wall to the garage, well within the 5 feet from the vehicle, which is necessary for the car to know the key is nearby, allowing the doors to be opened, etc. I took the car out the first time after the incident, the trip information said the car had driven a total of 120 miles since being refueled, for an average mpg rating of 4.7 mpg. Since the average fuel usage is between 24 and 31 mpg, I must assume the extra fuel was used to idle the engine for several hours. Since we were alone in the house there were no injuries, but had someone been sleeping up stairs, I am sure the would have been affected by or killed by the carbon monixide. I also feel that the information needed to go to someone other than the auto manufacturer.

- Summerville, SC, USA

problem #22

Feb 282019

Pacifica

  • 6,000 miles
When I bought my Pacifica the audio used to go loud and soft. The next thing that happened was the fm would flip to am and the radio stations would change, U-conect would call the last person I had called the day before, and flip to climate control. Then, it started stalling out at intersections, a clear and pleasant danger!!! the car was sitting at a light waiting to turn one time and going straight the other time. Both times it had to be restarted, holding up traffic. I am now concerned this will happen while in motion. Others on facebook have said this has also this happened to them and Chrysler knows about it, but can't do anything about it because they don't have a fix for it. I have had my car into the dealer three times now.

- St. Cloud, MN, USA

problem #21

Mar 052019

Pacifica

  • 12,000 miles
Intermittently when stopped, the car stalls. Messages flash saying "fcw unavailable" and "acc unavailable" "lanesense unavailable" service required. The car has to be restarted. I have had it at dealer several times and they cannot fix. It's dangerous as I have almost been rear ended at stop signs or stop lights since it's stalled. I happens usually right after stopping. There is no pattern but happens about 25% of the time I am driving.

- Belleville, IL, USA

problem #20

Mar 042019

Pacifica

  • 10,000 miles
Engine randomly stalls. We've had this vehicle for approximately 8 months and it has randomly stalled more than 10 times regardless of the scenario (driving, stopped at a light, parked). The latest incident being today, 3/4/19. This is a serious safety concern based on it happening while driving with our children in the vehicle.

- Plainfield, IN, USA

problem #19

Feb 282019

Pacifica

  • 5,000 miles
The electronic auto start/stop is not working properly. When at a red light the engine shuts off and the car does not start again when the gas is pushed. We have to put the car in park then restart the engine to proceed. Chrysler told us this morning that it is a known issue and are waiting to see if there is going to be a recall on it.

- Holland Patent, NY, USA

problem #18

Feb 192019

Pacifica

  • 14,750 miles
The crash warning sensors will randomly activate while you are driving down the road and cause the vehicle to shut off. Has been to the dealer on a couple of occasions and the issue has not been resolved.

- Wadsworth, OH, USA

problem #17

Jan 072019

Pacifica

  • 14,000 miles
My vehicle has been in for service at least 4 times for the stalling issue. I am either driving at 24mph or less and it just shuts off. Off. Sometimes im sitting at a light and it shuts off. I have almost been rear-ended 3 times. Police have had to direct traffic aroud me twice. My children are scared to ride in it. The media does not always work. A usb plug doesnt work the one used for car play. The rear sensors do not always work. This van is currently sitting in my garage. Useless to me. I am not putting my kids at risk any longer.

- West Bloomfield, MI, USA

problem #16

Feb 072019

Pacifica

  • 12,000 miles
When I come to a stop the engine cuts out and I get a warning message that says fwc unavailable. Restart engine. I am worried that at some point this may happen while my vehicle is in motion. This happen intermittently. It has happened 4 time in the last 3 weeks

- Des Peres, MO, USA

problem #15

Jan 312019

Pacifica

  • 20,000 miles
On numerous occasions the navigation screen would go black or freeze up. On multiple occasions the uconnect theater would not work. Everytime we took it to the dealership said it was fine and didn't investigate the issue. Recently, we went to the store made several stops at different stores on our last stop the van would not recognize the keys. We couldn't lock or unlock the van. I had to pull out the emergency key to get into the van. Once inside the van didn't recognize the keys. I ended up having to google the issue for a work around to get home. The entire ride there was a display stating that the key was not in the vehicle. We made on more stop and an left the van running. Ten minutes later it recognized the key and a uconnect starting working again. The van is a 2018 and less than a year old. This is unacceptable for a new vehicle.

- Jacksonville, FL, USA

problem #14

Dec 082018

Pacifica 6-cyl

  • 100 miles
Car stalled and began smoking profusely when attempting to accelerate after being stopped at a red light. Car was repaired as per recall (which was known about at the time but we were told it should not have affected our car). Car continued to smell of smoke after transition from electric to gas mode. Dealer was unable to pinpoint why.

- Albany, CA, USA

problem #13

Jan 212019

Pacifica

  • 1,200 miles
While stopped at a stop sign the vehicle's auto stop/start function disabled the engine as normal. When I lifted my foot off the brake to engage engine the car stalled and "service auto start/stop" displayed on screen. Then the screen indicated to put the vehicle in park. After I put the vehicle in park I restarted the vehicle and operated normally. Vehicle was purchased new and has 1,200 miles on it. I will be taking the vehicle to my dealer for assessment.

- Long Beach, CA, USA

problem #12

Jan 062019

Pacifica

  • 16,500 miles
On two separate occasions, when the vehicle is in motion and coming to a stop, the vehicle has shut off followed by a multitude of error lights and messages on the dash and lights flashing on the gear selector. Upon shutting off unexpectedly the vehicle is in motion with no power steering, brake assist, or any other electrical function. The brake has to be applied, the vehicle shifted to park and finally the start button pressed. This is a major safety concern and very frightening the two times that it has happened. The dealership has been contacted and an emergency service appointment has been scheduled. Also, the manufacturer has been contacted and a case number has been assigned.

- New Haven, MI, USA

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