2020 Pacifica keeps stalling. From a stop light or stop sign the vehicle will lurch forward without warning. Recently, from a strip mall I stopped before pulling out into traffic and the vehicle lunged forward peeling rubber and shot onto the main road and I had to slam on the brakes to get the vehicle under control. At the next stop light, it stalled and I couldn't get it started. I'm handicapped and I had to exit the vehicle with my canes and advised the driver behind me of the problem. I've made 5 trips to the dealer with this problem. The dealer replaced a crankshaft postion on one trip and the fuel pump on another visit. If you leave the vehicle set for about an hour everything goes back to normal until the next time it stall, which is the next time I use the vehicle. More recently I picked up my vehicle from the dealer on February 14th, put 24 miles on it. I didn't use the vehicle on [XXX]. I then drove six miles on [XXX] for a total of 30 miles and it stalled again. The dealer South Hills Chrysler Jeep keeps telling me they can't duplicate what I'm telling them are the problems with the vehicle. I don't know if it is a transmission or what. I called Chrysler customer service and spoke with a man named Sahil. I explained the issues with the vehicle and he contacted the dealer and parroted what the dealer said to me, they can't duplicate what I am saying is wrong with the vehicle. This was on February 28th. My van has been setting at the dealer since February 18th and I haven't boo from the dealer since. Sahil is to call me tomorrow the 5th of March, but I don't expect any information from him that will resolve the issue. I am [XXX] and [XXX], I need this van for hauling [XXX} for doctor's appointments and other issues that surface. This problem of stalling started back on the middle of November, 2024, again the middle of December, 2024 and again the middle of January, 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bridgeville, PA, USA

Car start/stop system not operating properly; batteries are not able to keep charge after replacing several times; car unexpectedly stops and unexpectedly jerks. Back up camera and screen freezes unexpectedly. These are all ongoing and continue to be unresolved by local Chrysler dealership

- Bossier City , LA, USA

Unknown When driving on expressway the vehicle will intermittently shut off and not allow acceleration. After waiting 5-20 mins the vehicle can be started and driving can continue but there is no warning when malfunction will happen. It happens 7/10 times only when driving on expressway.

- Aurora, IL, USA

Electrical system issues. Had to replace both batteries in the pacifica. The van jerks or grinds while trying to shift. Now the oil pan is warping which can cause the coolant to mix with the oil causing a safety hazard.

- Mcminnville, TN, USA

The car was running great, but then I had the check engine light on. When I checked the vehicle with an OBDD2, I got P0303 (misfired cylinder 3). A mechanic expert and I checked the vehicle for a possible blown head gasket, low compression, and defective spark plugs, and all was good. The car is a 2020 Chrysler pacifica and should have problems of this kind

- Orlando, FL, USA

While driving down the highway car makes a pop sounds and shuts completely down. Would not start again for 4+ minutes. Upon a quick google search learned this happens a lot with this vehicle and was apparently recalled and fixed in the past and seeing how this vehicle has no open recalls that was supposedly fixed. However this is the 2nd time it has done it with us alone

- El Paso, TX, USA

Van randomly shut off at stop light.

- Janesville, WI, USA

Came to a stop at a stop light & the emergency brake engage, the van went in park & shut off. It has done it twice in a week now.

- Janesville, WI, USA

See attached document for complaint.

- Poestenkill, NY, USA

Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily. About 48 hours later the rocking and engine light came back on with the same error code. We swapped the spark plug and coil on cylinder 3 for those on cylinder 1. The check engine light turned off but we would still get the rocking intermittently. We also noticed the coolant level was low and there are water vapor coming from the exhaust in the morning when starting the engine. The engine temperature never got hot that we noticed. We refilled the coolant level but it would slowly drop, and we felt there may be a leak or, with the cylinder 3 misfire, there may be a blown head gasket. We tried a K-seal coolant leak repair. This stopped the coolant leak and rocking for a few weeks, but the leak and engine rocking started to return. We took it to an auto-body shop and, after flushing the line, they checked the engine head gasket which had a leak on cylinder 3 (and apparently cylinder 1 was also starting to go bad). This had to be replaced along with a bad radiator fan assembly. After looking online, there have been very similar issues with other Pacifica engine head gaskets, so we decided to file a report.

- Tampa, FL, USA

I-??m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won-??t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking sound. These problems significantly affect the vehicle's performance and pose a serious safety risk. I would appreciate any guidance on diagnosing and resolving these issues.

- White Plains, MD, USA

A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder head, gasket and spark plug.

- Washington , DC, USA

After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.

- Williamsville , MO, USA

I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through my State Farm insurance but had trouble getting a vehicle to my location. After an hour of being stranded on the highway in high heat with small children, the car finally turned back on, with the check engine light on. I took it to the Chrysler service station in Walla Walla. They said that the car showed no errors and that it was safe to drive. The check engine light turned back off. I researched this and it-??s related to recall 03A, which I am now having performed. The problem is that the fix they are doing for 03A does not fix the underlying problem -?" it just changed the text of the error message and adds potentially a few more seconds before the car turns off and I lose control of the vehicle. I don-??t understand why this -??fix-?? was accepted if the car is still unsafe to drive. I would expect Chrysler to have to replace the faulty components in the transmission. I often have to drive in remote, unpopulated areas in bad weather, icy conditions, etc. Even with the -??fix-??, the car will not be safe to drive in such conditions. What if my car turns off when I-??m on a mountain pass on an icy road? If I survive the crash, I-??ll still be stuck on the side of the road in freezing conditions. I am extremely disappointed that the NHTSA approved this -??recall fix-?? that leaves these vehicles unsafe to drive. Because of the problems with this car, I can-??t get very much for it in trade-in, and honestly it would be unethical to sell it to an unsuspecting family. Now I-??m stuck with an expensive, unsafe vehicle.

- Seattle, WA, USA

July 21, 2024 On June 1, 2024, while driving at normal speed under normal conditions, 2020 Chrysler Pacifica (with 14,600 miles) engine seized up, serpentine belt tore, power steering lost, and all lights went on within seconds. I immediately pulled to side of busy 495 Beltway. Dealership concludes that mounting bolts holding alternator in place simply sheared off, broke off causing alternator to drop into engine, tearing belt, breaking AC hose and chain of other breakages. As it turns out, this exact incident has been reported by others on the Chrysler Pacifica Forum online with pictures. Without obvious explanation, vehicle engine shuts down resulting in a very dangerous situation with loss of all control of the vehicle, including steering. One possible explanation is that the bolts are made from a mixed alloy and are very weak or that the bolts holding alternator as well as other engine components are over-torqued resulting in sudden snap breaking of multiple bolts. It is a very dangerous as well as helpless situation. Our vehicle has been at the dealership for over 6 weeks as they negotiate with Stellantis. The warranty expired in March 2024. Estimated cost of replacing alternator (the screws sheared off in such a clean manner that they cannot be extracted from the alternator), AC hose, serpentine belt, battery and more is at $6500 now. The mini-van has 14,600 miles and is used primarily for my 100% disabled veteran husband and his medical appointments. In summary, I am alerting the NHTSA as others hopefully have. This exact same experience of an engine seizing up due to over-torqued engine mounting bolts cleaning shearing off while driving at highway speed is extremely dangerous and cannot be due to normal owner driving/vehicle wear and tear. I recommend that the NHTSA do a further inquiry to this matter to ensure that responsibility is taken with Chrysler to prevent more serious accidents in the future. I will try to enclose photos. Thank you -

- Kensington, MD, USA

We were traveling 70 mph down a steep incline and suddenly the vehicle, a Chrysler Pacifica Hybrid, displayed the warning "Pull Over - Vehicle Will Shut Off Soon" and immediately the vehicle lost all motive power. I was able to pull over to the side of the road safely. This is the second time this has occurred. The first time a Chrysler dealership did not fix the problem. The code pulled was P0A43 related to the 03A recall.

- Marion, IA, USA

Got the stop safely Vehicle will shut off soon warning. My wife was upset and not sure what to do. Was able to start again but now we don't trust the van

- Toccoa, GA, USA

Check engine light came on first in 12/2021 because of a failed coolant heater. Dealer repaired under warranty in 8/2022. Loud/rough idle started 2/23 dealer could not determine what was causing the sound. Started noticing empty coolant bottle once a month. 11/23 check engine light came back on indicating coolant heater failed again. Still noticing vehicle losing coolant. Vehicle begins rough idle again and misfiring code in #3 cylinder. Dealer requires diagnostics to determine reason for coolant heater failure since they replaced in 8/22. soonest appointment avail for diagnostic is [XXX] Misfire continues. On [XXX] goes in -??limp mode-?? take it immediately to the dealer, service advisor clears codes sends me on my way. Take vehicle to scheduled diagnostic on [XXX] and they determine the cause of the rough idle is the valve cover seal leaked oil into spark plug tubes and coils were soaked in oil. Warranty has expired and the dealer cost is $2700. I take to my local mechanic on [XXX] and he replaced all recommendations for $1800. He recommends that coolant is being lost due to head casket issues, cracked block. I have read dozens of the same experiences with these vehicles on Pacifica forums and believe that there is a huge safety issue as they are advertised for families and can carry 6+ passengers and the cost for repairs is in the $6000-$15000 range and are occurring when the vehicle warranty has expired. [XXX] [XXX] [XXX] 2020 Chrysler Pacifica Hybrid Lithia Chrysler Jeep Dodge Ram Bend, Oregon INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bend, OR, USA

Since performing the latest recall (03A/NHTSA 23V-010) this car has gone into a "limp home mode" a half dozen times -often with a car full of children and at least once in a long construction zone on the Washington DC beltway! The recall "fix" for the faulty transmission wiring was apparently to program the electronic control to recognize faulty wiring and put the car in "limp home mode" - supposedly this makes it safe! Really? on DC beltway at night in a construction zone! The dealership told me that Chrysler would replace the transmission - 5/25/23. I have been in contact with the dealer numerous times and also Chrysler customer care. No one can give me a delivery estimate for the transmission and in the meantime, we continue to experience the total loss of power in the most horrible of circumstances. Neither Chrysler nor the dealer has offered a rental car or a loaner vehicle. This recall was totally inadequate to address the wiring and safety issue due to the lack of response from Chrysler to fix the actual problem.

- Burdett, NY, USA

The seals on the oil filter housing and the valve covers go bad. I have been smiling a burning oil smell off an on for the last 8 months. I reported this to the dealership and was told that the seals on the PCV valve seep they all doit should be ok. As time rolled on the van went put of warranty and the smell got worse. I went back to the dealer and they finally looked the way they should have 8 months age and found the problems listed above.costing me $712.69 dollars. You look ant where on the web about this problem and find that Chrysler is fully aware and they are doing nothing about it. What happens when we are going down the road and enough oil leaks and runs down the manifold then starts a fire"?" I contacted Chrysler and got no help at all.

- Vernon, AL, USA