The contact owns a 2021 Ford Bronco Sport. The contact had received notification of the NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); and the vehicle was taken to the dealer to be repaired. The contact stated that 4 months later, while stopped and idling at a stop light, the vehicle lost power. The contact was unable to use any of the features or systems within the vehicle. The vehicle was towed to the dealer who diagnosed and determined that the battery had failed and needed to be replaced. The battery was replaced. The manufacturer was made aware of the failure and opened a case. The failure mileage was 25,000.

- Lake View, NY, USA

The contact owns a 2021 Ford Bronco Sport. The contact stated that after refueling and starting the vehicle, the front of the vehicle was shaking abnormally. The contact stated that while driving the vehicle the shaking ceased. The local dealer was contacted, and a service tech was sent to repair the vehicle under NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN) however, the abnormal shaking returned. There were no warning lights illuminated. The contact stated that the abnormal shaking persisted, and the contact waited for the shaking to cease before the vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced, and the engine needed some undisclosed repairs. The vehicle was not repaired. The contact believed that the failure was related to NHTSA Campaign Number: 22V859000 (FUEL SYSTEM, GASOLINE) for which the VIN was included; however, the recall repair had not yet been performed. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

- Atlanta, GA, USA

My ford bronco stalled when I was slowing down at a traffic light. The entire car shutdown. The steering wheel locked up and the car could not be put into neutral. After about 15 minutes the car was able to turn on again. The stalling out at an intersection put me in danger by putting me in a situation where I was stuck in active traffic without the ability to move my car to a safe area off of the main road. There were no warning lights or messages prior to the car completely shutting off at the traffic light.

- Honolulu, HI, USA

My car was stopped at a red light and when I hit the gas to go my entire car shut off. I was not able to turn my hazards on or put my car in neutral to push my car out of traffic. This is a huge safety concern because a car could-??ve rear ended me since I wasn-??t able to put hazards on. I attempted to jumpstart the vehicle but that didn-??t work. I had to get my car towed and sent to the dealership. The issue sounds like the recall notice 24S24 - however my bronco sport says I don-??t have any recalls. After talking to other bronco sport owners who had similar issues, they said they had to pay several hundred dollars to replace the battery with an AGM battery because the bronco sport isn't equipped to handle all the electronics.

- Ankeny, IA, USA

The vehicle was traveling on a major highway when at a red light the car stopped and the auto start/stop engaged and the car turned off. After the car turned off I could not restart it. All power to the car was lost. No lights, radio, nothing. I attempted to put the car in neutral to move it off the highway, however the car is designed in a way it can not simply just be shifted into neutral. I grabbed the owners manual and read I needed to pull the manual park release cable located under the steering wheel. I pull the cable nothing. At this point I-??ve called the local police department and they send out 2 officers. They attempt to shift the car into neutral as well, to no luck. I read the electronic parking break needs to be turned off but the car needs power to do this. My car has no power. A man comes with a jumper box and attempts to jump the car when it starts smoking. The battery has full voltage however it-??s not transferring power to the car. I have to sit in the middle of a highway for 2 hours until a tow truck can tow my car. In those 2 hours I was at a significant risk of bodily and property damage and also risking harm to the other drivers on the road. Ford has no suggestion how to fix my specific problem. They-??ve not taken into account a situation where there is no power to turn off the electronic parking break, to pull the cable and shift the car into neutral. The Ford service department had no idea how to replicate the situation to try and fix it. All I asked Ford for was a way to safely be able to remove my car from the middle of traffic the next time it happens. They have told me they can not help me. The Delaware city police department sent two officers who witnessed the event. Prior to the loss of power there was no warning. $1000 later I had a new starter put in and Ford did some recall work on it. However in my opinion the car is unsafe in the event power is lost again on the road.

- Marion , OH, USA

I was in the turning lane at a light and the Bronco died completely. No power at all. The brakes were locked and I could not get in neutral. Police came to push the vehicle out of traffic but we didn-??t know how to get into neutral. After googling that part we were able to push into a parking lot. I had to pay for a tow truck ($125) and towed to the dealer. When they called they said the Bronco went into safety mode because the battery was low. I said why didn-??t the battery light go on. There was no warning just a dead vehicle at a busy intersection. We are lucky no one rear ended us because we had no access to the hazard lights. Dealer thinks that the auto start stop kicked in while waiting for the light and the battery didn-??t have enough volts to start the vehicle again causing the whole car to shut down. Really that is a horrible feature because again it was dangerous to have cars angrily pull around you because you are sitting there. I couldn-??t imagine with the car being black what would of happened at night! The dealer changed the battery and claimed there is no other issue even though the car gives no notice of anything wrong.

- Lancaster, NY, USA

I was in the middle of nowhere in Oklahoma on the freeway and my entire dashboard lights went out. It went black. I did not know what that meant and was scared to death that my car was just going to stop running on the freeway! I have read online that many many other people are experiencing this problem. After they recalibrated my system for the last recall this all started happening. A warning comes up saying charging system service now and the battery light flickers on for a minute and then it goes away. When it happened on the freeway at night all of the lights on my dash just totally went black. It needs to be addressed and fixed. Ford has no idea what it is and wants to charge us all kinds of money to try to figure it out. I just saw jeeps and rams were recalled for a similar issue. Why aren-??t the fords being recalled??

- Florissant , MO, USA

When I came to a stop (stop sign) the vehicle's complete electrical system shut down, all went black. I couldn't turn on hazard lights or anything. (seems related to the recall notice). I waited to see if any change occurred, attempted restart, but nothing was operable. I connected a jump start battery and successfully restarted the car... all seemed ok afterward. This seems life endangering as a potential hazard.

- Asheville, NC, USA

2nd time my Bronco Sport has had an electrical failure. Has already gone thru recall and now has left me stranded again. 1st time in rush hour traffic and this time at 1 yr old son-??s daycare.

- Fort Worth, TX, USA

I was exiting a store parking lot when my vehicle died and I lost the steering, hazard lights, ability to put it in neutral. It wouldn-??t start, but the radio and air conditioning still was on. When I attempted to start everything would blink.

- Little Rock, AR, USA

This car was purchased at FAJARDO FORD IN PUERTO RICO. The car remains in PUERTO RICO where I am working temporarily. I gave FLA address for mailing address. This vehicle shut down while driving [XXX] taken in they did a recall. The car stopped [XXX] with witness. The car shut down on [XXX] at Fajardo Ford by parts dept, [XXX] car shut down again. I called Ford about the issue and they did the recall but they denied repairing it while in warranty because they said they could not replicate it. I am aware this is happening with other Bronco Sports. It is a computer issue. If I unplug the cable to battery and plug back on it resets and starts again. Nightmare of all my car purchases ever. The events are all the same on various dates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Micco , FL, USA

This newer 2021 Ford Bronco Sport stopped working and lost all power on Feb 21, 2024. The vehicle had just 37,031 miles on it. To problem solve, A neighbor jumped it. I turned the vehicle off after a few minutes and it would not turn over and start again. We jumped it again and let it run for about 10-15 minutes. Thinking it was safe to drive, I turned out of my parking lot thinking it was fine and the vehicle began to shake and putter as though it was losing power. It felt unsafe to drive it so I pulled back into my driveway and had it towed to the dealership for repair. Ford dealer told me it was the battery. Since then I-??ve had issues with the drivers side window getting stuck when rolled all the way down, sometimes the vehicle has a hard time -??catching-?? to start when I press the break and the power button simultaneously, it also feels like its lulling into between gears when I am going at a low speed. Basically the Vehicle feels like there is an electronic issue. I paid $517.50 for a new battery and labor. A battery should not be failing at 37k miles on a car that was bought brand new. I-??ve leased and bought brand new cars since 1992 and I-??ve never had to replace a battery on a new vehicle. Now, for the past week, this vehicle feels very tight and sounds like it-??s almost grinding when I turn right or left out of my parking stall at home. It feels like there is a power train issue.

- Kihei , HI, USA

Over the past the month the vehicle has expereinced a sudden loss of power/ complete electrical failure twice. The first was in a parking space in a parking lot, the second was in the middle of busy intersection. Both times were promted by the vehicle's automatic start/stop function.

- Lancaster, PA, USA

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed and attempting to accelerate, the accelerator pedal was depressed all the way to the floorboard and the RPM increased quickly but the vehicle lost motive power. The contact stated that the vehicle vibrated violently with an abnormal humming sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); the VIN was included, but the vehicle had already been repaired. The contact also stated that the failure started following the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 30,000.

- Decatur, GA, USA

The contact owns a 2021 Ford Bronco Sport. The contact stated that upon starting the vehicle, the contact heard a loud popping sound coming from the engine compartment, after which the vehicle turned off and was unable to be restarted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the battery. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 19,000.

- Lodi, NJ, USA

On 1/23/24, car was serviced for an electrical fault with the fuel pump control module which was confirmed via a vehicle alert. On 6/12/24, car was serviced for a software update recall. (I believe this was in relation to the fuel injector issue.) On 7/4/24, the car would not start but kept clicking trying to start. White smoke started coming out from under the hood. Panicked, we called the fire department and my niece's husband disconnected the battery so that the car would quit trying to start in an effort to mitigate a full fire. We could smell burning and fuel. The fire department even confirmed something smelled like it had burned but there was no active fire, so they told us to leave the battery disconnected and have it towed. I had the car towed to the dealership for $249. (Of which Ford only reimbursed me $140) My car sat for 2 weeks before Ford service confirmed the fuel injectors needed to be replaced as part of the 22N18 recall, but also said the battery was bad. Prior to this incident, I had 0 issues other than the issue in January. I had no notifications of battery issues in my app, no dimming of lights, etc. I had to pay over $300 to replace the battery so Ford could do "further testing" since I was a month out of the 36 month warranty. I picked up my car on 7/26/24 and when I started it in the bay, I smelled burning and even asked a different employee who confirmed he smelled it, and we were told by the manager that it was "old fuel burning off." He assured me the car was fine. I noticed my car being slow to start and having an odd issue whenever I turned, like a rubbing sound and it still had a burning smell even though I had to pay Ford to replace the cabin air filter. This was all new. Then, 8/18/24, my car again would not start, all the electrical lit up and the brakes were locked up. My car started smoking again under the hood as it kept trying to start. We could hear sounds like it was trying to start. Again, car is being towed to Ford.

- Cincinnati, OH, USA

While driving on the highway at 65 mph the vehicle completely shut off. All electrical components stopped working as well. After the recall was -??fixed-?? it still randomly will not turn on. This car is a horrifying death trap and should be recalled completely, this is incredibly unacceptable for use and terrifying to drive. I was lucky there were no other cars around me at the time.

- Philadelphia, PA, USA

-??When attempting to start the parked Ford Bronco, the vehicle emitted a clicking sound, and a brake system error warning appeared on the monitor. Shortly afterward, smoke began pouring out from the engine bay. The fire department was called and disconnected the battery to prevent further damage. It was later determined that the battery, despite being dead, continued to send signals to the alternator and starter, which caused the alternator to burn out and the drive belt to melt.-??

- Chapel Hill, NC, USA

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled. The contact stated that the infotainment screen was erratic before the failure. The contact stated that the hazard lights were inoperable. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The mechanic informed the contact that the failure was due to a design flaw. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.

- Moline, IL, USA

AWD Module tested internally bad when assessed by local dealership. Vehicle was taken in for assessment after a software update recal was completed as vehicle then started stating vehicle had a powertain malfuntion, Pre-collision system was off, Hill.assist was off, Traction control was off, 4WD unavaialble, AWD unavailable. The dealership AND Ford Customer Service states that this was not covered under the warranty as it was not a powertrain malfunction but rather and electrical issue. I researched and found Customer Satisfaction Program 21B19- AWD Module Replacement was filed with NHTSA ID Number: 10191184. Which has my vehicle make, model and year stating that there was in fact a known issue. I was never notified of this issue and am now being told my problem is only electrical and not covered under my warranty resulting in me having to pay out of pocket to correct a KNOWN problem that has been documented.

- Wurtland, KY, USA