1.6
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 105,050 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was hard to depress. Additionally, there was a hissing sound while depressing the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed of an Extended Warranty Coverage: (13N02). The failure mileage was 80,000.
- Coon Rapids, MN, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 35 MPH, the brake pedal was hard to operate and sluggish. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with brake booster failure. The brake booster was replaced. The manufacturer was notified of the failure. The contact related the failure to Ford Technical Service Bulletin: 13N02. The approximate failure mileage was 82,928
- North Grafton, MA, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, and failed to stop the vehicle immediately. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 114,000.
- Washington, MO, USA
The contact owns a 2013 Ford Edge. The contact stated there was a recall for brakes booster in 2019. The contact stated while driving approximately 35 MPH, the brake pedal was depressed; however, the contact felt as though the brakes were slipping. There were no warning lights illuminated. The contact related the failure to Ford Customer Satisfaction Program: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.
- Dayton, OH, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal travelled to the floorboard, causing the stopping distance to be extended. The contact took the vehicle to the dealer who repaired the power brake booster. The manufacturer was made aware of the failure and confirmed the repair was not covered under warranty or recall. The approximate failure mileage was 89,250.
- Peoria, AZ, USA
The contact owns a 2013 Ford Edge. The contact stated that while her son was driving at an undisclosed speed, the brake pedal was depressed and he experienced a spongy pedal. The vehicle was taken to the dealer, and the dealer replaced the brake master cylinder and brake booster. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 57,000.
- Walnut Creek, CA, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact heard air coming from the brake pedal. The contact contacted a certified mechanic who stated that the brake booster needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The manufacturer stated that the VIN was not included in any recalls and referred the contact to the NHTSA. The failure mileage was 92,000.
- Paris, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at 40 MPH, the brake pedal was depressed, and an abnormal noise was heard along with the brake pedal traveling to the floorboard. The contact stated that braking time was increased. The vehicle was taken to an independent mechanic where the failure was diagnosed as a faulty front driver's side brake booster that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in an extended warranty coverage. The contact stated that the dealer and the manufacturer had offered no assistance. The approximate failure mileage was 85,500.
- Tipp City, OH, USA
The contact owns a 2013 Ford Edge. The contact stated that while her husband was driving at 20-30 MPH and approaching a red traffic light, the brake pedal was depressed and failed to respond. There was no warning light illuminated. The contact depressed the brake pedal all the way to the floorboard and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where the brake pads were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the brake booster and master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in recall associated to the failure. The failure mileage was approximately 63,000.
- Nashville, TN, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH and depressing the brake pedal however, the brake pedal went to the floorboard before the vehicle came to a complete stop. The vehicle was not diagnosed. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 84,000.
- Cedar Lake, IN, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the braking system malfunctioned and the vehicle did not immediately stop while pressing the brake pedal. The contact indicated that the brake pedal extended to the floorboard while depressed. The vehicle was towed to the local dealer who diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 73,000.
- Tualatin, OR, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 10 MPH and depressing the brake pedal; the brake pedal went to the floorboard. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
- North Augusta, SC, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond. The contact then stood on the brake pedal. The brake pedal went all the way to the floorboard and the vehicle stopped abruptly. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an extended warranty due to the mileage. The failure mileage was approximately 177,000.
- Fort Pierce, FL, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 40 MPH, the brake pedal was hard to depress causing an increased stopping time. The contact stated no warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The dealer was contacted and informed the contact that the vehicle was out of warranty. The dealer advised the contact to call the manufacturer for assistance. The contact stated he had received a letter from the manufacturer several years ago extending the warranty for the brake booster. The contact stated that the warranty was 10/years or 150,000 miles from the date of being put in service. The contact stated that the vehicle was beyond 10 years by less than 30 days and inquired of the manufacturer to extend the warranty and cover the repairs. The contact stated that he called the manufacturer however, the call was transferred to NHTSA. The failure mileage was 133,000.
- Owensboro, KY, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 15 MPH and attempting to depress the brake pedal, the brake pedal went to the floorboard which resulted in no brake functionality. The contact was able to pull into his driveway and stop the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer who informed the contact that the HCU valve needed to be replaced however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 82,700.
- Kittanning, PA, USA
The contact owns a 2013 Ford Edge. The contact stated while reversing out of the driveway, the brake pedal was depressed but went to the floorboard and hesitated to respond, causing a 10-feet stopping distance delay. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer who advised the contact they could not repair the vehicle under Customer Satisfaction Program: 13N02 for the brake booster warranty extension because the VIN was not included. The vehicle was taken to Barbee's Freeway Ford (4471 E Evans Ave, Denver, CO 80222) who confirmed the information from the first dealer. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.
- Lakewood, CO, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving, the brake pedal felt spongy when pressed, causing the braking distance to become extended. The vehicle was taken to an independent mechanic who replaced the brake master cylinder, but the failure continued. The vehicle was then taken to the local dealer who replaced the ABS module, but the failure continued. The brake booster was later replaced, and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 72,000.
- Helena, MT, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 30 MPH, the contact depressed the brake pedal but was unable to stop the vehicle. The contact stated that no warning light was illuminated. The vehicle was towed to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 95,000.
- Canton, GA, USA
The contact owns a 2013 Ford Edge. The contact stated that when the brake pedal was engaged the vehicle did not come to a complete stop. The contact stated that the brake had to be engaged with force to bring the vehicle to a complete stop. The contact was able to avoid crashing into a vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was notified of a brake booster replacement warranty on the vehicle. The failure mileage was 38,000.
- Phoenix, AZ, USA
- Wake Forest, NC, USA